Provides leadership and support to the Mitigation and Loan Counseling teams to resolve defaulted loans through various workout options. Oversees staff training, monitors performance goals, and handles escalated borrower calls.
Remote Support Jobs (9,145)
Job category = Support
Lead a high-risk collections portfolio by managing operational performance, driving consistency, and coaching a high-performing leadership team. Partner with senior stakeholders to shape collections strategy and implement continuous improvement initiatives to balance risk and customer experience.
The Customer Advocate manages the annual renewals process, including pricing negotiations and cross-functional collaboration. They are also responsible for providing top-tier customer service and resolving escalations to improve the renewal lifecycle.
Operational Analyst (Application Tech Support Practitioner)
Accenture
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Full Time
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3 Days Ago
Accenture
Ensure the stability and performance of the application ecosystem by managing IT production services and adhering to SLAs. Responsible for the full lifecycle of ServiceNow tickets and collaborating with technical teams to resolve complex outages.
Manage inbound customer requests via phone, email, and chat to provide support for lifestyle services and loyalty programs. Document all interactions and maintain quality standards to ensure a seamless customer experience.
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Respond to customer inquiries via multiple channels and provide primary support for a regional health plan. Manage case backlogs in Salesforce while ensuring HIPAA compliance and resolving healthcare navigation issues.
Respond to customer inquiries via phone, email, and chat to provide support for health plan benefits and account access. Manage case backlogs in Salesforce while ensuring strict compliance with HIPAA regulations.
Associate Customer Service Representative - Sign on Bonus!
Kohler Co.
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Full Time
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3 Days Ago
Kohler Co.
Provide technical support and troubleshooting for Kohler and Sterling plumbing products via inbound phone calls. Assist customers and trade professionals with installation, order placement, and product inquiries to ensure high customer satisfaction.
Manage daily operations and guest experiences via various contact channels to drive satisfaction and commercial results. Handle reservations, administrative tasks, and resolve guest complaints using systems like Mews and Salesforce.
Nederlands of Vlaams Customer Service Agent in Bulgarije! 🌟
Recruit4Work SL
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Full Time
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3 Days Ago
Recruit4Work SL
Handle incoming calls, emails, and chats for a major Dutch energy company to assist customers with invoices and contracts. Focus on resolving complaints, updating customer data, and building sustainable customer relationships.
The role involves restructuring support department processes and optimizing Freshdesk configurations, including SLAs and AI features. Additionally, the specialist will handle L2/L3 tickets and track key quality metrics like CSAT and NPS.
Drive strategic technical adoption and value realization for large enterprise customers using AI-driven insights and Technical Adoption Plans (TAP). Act as a technology evangelist between customers and product teams to influence product development and ensure successful renewals.
Provide high-quality technical assistance to team members and customers by troubleshooting system issues and supporting software and hardware functionality. Responsibilities include running analysis reports, managing queries via chat and email, and creating training manuals.
Work from Home: Customer Service Representative (Healthcare)
Sagility
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Full Time
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4 Days Ago
Sagility
Handle incoming healthcare-related calls professionally to provide effective resolutions to customer inquiries. Accurately document call details while meeting daily quality and customer satisfaction goals.
Manage day-to-day operations of the Contact Center, ensuring adequate staffing and high-quality customer experiences for behavioral health inquiries. Responsibilities include monitoring KPIs, coaching staff, handling escalated calls, and partnering with technology teams to resolve system issues.
Provide strategic and operational leadership for the Application Support function, managing front-line managers and their engineering teams. Focus on improving service performance, client experience, and operational maturity while partnering with Product and Engineering to reduce incident volume.
Provide senior-level technical support and case management for milking technology using a swarming methodology across different time zones. Collaborate with R&D and regional teams to improve aftersales tools and support the transition of customers to SenseHub milking systems.
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Lead global Support, Enablement, Community, and Digital Engagement teams to create a unified, digital-first customer experience. Drive operational excellence across multi-channel support and implement AI-powered journeys to accelerate customer value.
Online | Entry Level | Client Itinerary Support Specialist
Destination Careers
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Full Time
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4 Days Ago
Destination Careers
Assist clients with booking, updating, and managing hotel reservations while providing details on amenities and pricing. Maintain accurate records and communicate professionally via phone, email, and messaging.
Hospitality Coordinator – Reservations & Guest Support | Remote
Destination Careers
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Full Time
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4 Days Ago
Destination Careers
Coordinate hotel and travel bookings while managing reservations and special requests for clients. Ensure a high-quality guest experience through professional communication across phone, email, and online platforms.
Act as the primary point of contact for customer support inquiries to troubleshoot and resolve issues within service levels. Manage the full lifecycle of support tickets, including logging, tracking, and escalating issues to relevant teams.
Support underwriters and operations staff by processing new business submissions and managing documentation. Communicate with brokers and internal teams to collect key information and assist in risk assessment.
Lead and support a field support team to ensure excellence in claims processing. Oversee the valuation of complex and commercial claims from a remote environment.
The specialist designs and executes customized onboarding experiences for clients' employees while ensuring federal and state compliance. They manage data across HRIS and payroll platforms and optimize workflows using tools like Process Street.
Maintain and optimize Workday HCM and related HR systems to ensure data integrity and efficient operations. Provide global Tier 1 support, conduct system audits, and assist with enhancements and reporting.
Handle customer, courier, and merchant inquiries via chat to ensure a positive user experience. Manage technical issues, resolve escalations, and monitor daily operational performance in active cities.
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Technical Support Team Lead, Pressable
Automattic Careers
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Full Time
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4 Days Ago
Automattic Careers
Lead and mentor a team of Technical Support Engineers while acting as a player-coach by handling complex technical tickets and escalations. Monitor team performance metrics and SLAs to ensure world-class customer satisfaction and operational efficiency.
Customer Service Specialist/Follow-up
Iowa Radiology P C
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Full Time
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4 Days Ago
Iowa Radiology P C
The role involves assisting patients with account inquiries, processing payments, and updating insurance information. Additionally, the specialist investigates outstanding insurance claims and manages electronic claim rejections to ensure timely billing.
Customer Service - Temporary Mon-Fri
Five Star Solutions
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Full Time
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4 Days Ago
Five Star Solutions
Manage a high volume of inbound calls to assist customers with debit card incentives, orders, and balances. Follow communication scripts to identify customer needs and provide accurate solutions using company resources.
Customer Service - Temporary Mon-Fri
Five Star Solutions
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Full Time
·
4 Days Ago
Five Star Solutions
Manage a high volume of inbound calls to assist customers with debit card incentives, orders, and balances. Follow communication scripts to identify customer needs and provide accurate solutions using company resources.
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