Provide 24x7x365 Tier II advanced technical support for complex IT incidents and service requests. Perform remote troubleshooting for mobile devices, email services, VPN access, and various hardware peripherals.
Remote Support Jobs (9,138)
Job category = Support
Provide 24x7x365 Tier II technical support for the ACE portal to a large user community including trade and government personnel. Manage user accounts, resolve technical tickets, and maintain documentation and knowledge articles to ensure system efficiency.
The representative will handle inbound calls to assist members with pharmacy benefits, coverage questions, and account inquiries. They are responsible for documenting interactions in the CRM and resolving issues related to claims and prior authorizations.
The role serves as a 24x7x365 centralized point of contact for external customers, providing first-level technical and functional support for CBP systems. Responsibilities include responding to incidents via phone, chat, and email, while documenting all actions in ServiceNow.
Peer Support Specialist - Fully Remote in Rio Rancho, New Mexico
PROTOCALL SERVICES INC.
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Full Time
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7 Weeks Ago
PROTOCALL SERVICES INC.
Provide peer support and crisis intervention services to callers over the phone while maintaining HIPAA compliance. Build rapport with clients, offer resources, and share lived experiences to support recovery and hope.
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Peer Support Specialist - Fully Remote in Deming, New Mexico
PROTOCALL SERVICES INC.
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Full Time
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7 Weeks Ago
PROTOCALL SERVICES INC.
Provide crisis intervention and peer support to callers via the New Mexico Crisis and Access Line. Build empowering relationships while maintaining HIPAA compliance and professional standards in a remote environment.
Peer Support Specialist - Fully Remote in Hobbs, New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
The Peer Support Specialist provides crisis intervention and emotional support to callers by building rapport and connecting them with necessary resources. They are responsible for maintaining HIPAA compliance while working from a home office and engaging with individuals through the New Mexico Crisis and Access Line.
Peer Support Specialist - Fully Remote in Silver City, New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
Provide crisis intervention and peer support to callers via phone while maintaining HIPAA compliance. Build empowering relationships with individuals by sharing lived experiences and offering recovery resources.
Peer Support Specialist - Fully Remote in Las Vegas, New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
Provide peer support and crisis intervention services to callers via the New Mexico Crisis and Access Line. Build empowering relationships with individuals while maintaining HIPAA compliance and accurate documentation.
Peer Support Specialist - Fully Remote in Clovis, New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
Provide peer support and crisis intervention services to callers via the New Mexico Crisis and Access Line. Build empowering relationships with individuals while maintaining HIPAA compliance and professional standards.
Peer Support Specialist - Fully Remote in Carlsbad, New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
Provide crisis intervention and peer support to callers via the New Mexico Crisis and Access Line. Build rapport with clients, offer recovery resources, and maintain professional documentation while working in a remote environment.
Peer Support Specialist - Fully Remote in Roswell, New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
Provide peer support and crisis intervention to callers via the New Mexico Crisis and Access Line. Build empowering relationships with individuals by sharing lived experiences and offering recovery resources.
Peer Support Specialist - Fully Remote in Taos, New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
The Peer Support Specialist provides crisis intervention and emotional support to callers over the phone while maintaining HIPAA compliance. They are responsible for building rapport with clients, providing relevant resources, and documenting interactions in a professional manner.
Peer Support Specialist - Fully Remote in Alamogordo, New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
Provide peer support and crisis intervention services to callers via the New Mexico Crisis and Access Line. Build empowering relationships with individuals while maintaining HIPAA compliance and professional documentation.
Peer Support Specialist - Fully Remote in New Mexico
PROTOCALL SERVICES INC.
·
Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
The Peer Support Specialist provides crisis intervention and emotional support to callers over the phone while maintaining HIPAA compliance. They are responsible for building rapport, providing resources, and sharing lived experiences to empower individuals seeking help.
Peer Support Specialist - Fully Remote in Farmington, New Mexico
PROTOCALL SERVICES INC.
·
Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
Provide peer support and crisis intervention services to callers via the New Mexico Crisis and Access Line. Build rapport with clients, offer recovery resources, and maintain professional documentation while working in a remote environment.
Peer Support Specialist - Fully Remote in Santa Fe, New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
7 Weeks Ago
PROTOCALL SERVICES INC.
Provide peer support and crisis intervention services to callers via phone while maintaining HIPAA compliance. Build rapport with clients, offer resources, and document interactions in a professional and calm manner.
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Customer Service Specialist | Enrolled Agent
Crete Professionals Alliance
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Full Time
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7 Weeks Ago
Crete Professionals Alliance
The Customer Service Specialist is responsible for resolving IRS and state tax notices and representing clients during audit processes. They act as a liaison between clients and tax authorities to provide strategic advice on compliance and penalty relief.
The Client Support Associate acts as the primary point of contact for inbound client communications across various messaging channels. They are responsible for diagnosing intent, resolving basic queries, and routing complex issues to the appropriate internal teams.
The role involves overseeing a portfolio of accounts to drive revenue growth while managing and mentoring a high-performing team. You will act as a primary point of contact for clients, developing strategic marketing plans and leveraging data to optimize programmatic advertising performance.
Provide technical support for solar energy products by troubleshooting issues via inbound calls and email. Manage the RMA process for faulty hardware and escalate product trends to the Tier-II team.
Provide prompt, empathetic, and detailed support to customers via email, live chat, and phone to resolve complex inquiries. Act as a customer advocate by reporting product issues and suggesting innovative improvements to the development team.
The representative will respond to user inquiries, resolve product-related issues, and guide users through troubleshooting steps with empathy. They are also responsible for identifying bugs, managing refund requests, and escalating complex issues while maintaining fast response times.
Member Services Representative
Connexus Credit Union
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Full Time
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7 Weeks Ago
Connexus Credit Union
The representative serves as the first point of contact for members, providing financial transaction assistance and product recommendations. They are responsible for maintaining accurate cash drawers, protecting credit union assets, and fostering professional relationships with members.
Remote-Customer Service Representative (Bilingual in Spanish)
Alignment Health
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Full Time
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7 Weeks Ago
Alignment Health
The Regional Concierge Navigator provides outreach and support to members, helping them navigate healthcare benefits and provider networks. They are responsible for resolving member issues, scheduling appointments, and ensuring coordinated care throughout the member's journey.
The Production Support Specialist is responsible for client-facing application support, incident resolution, and ensuring the stability of insurance applications. They will perform technical troubleshooting, manage system monitoring, and collaborate with DevOps and product teams to implement corrective measures.
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Provide clear, prompt, and empathetic support to consumers via email, live chat, and phone while troubleshooting complex inquiries. Act as a customer advocate by reporting product feedback and suggesting innovative solutions to internal teams.
Acquisition Management Support SME (Federal Agency)
Aalis Management Consulting
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Full Time
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7 Weeks Ago
Aalis Management Consulting
The SME will assist program offices with the development, review, and validation of acquisition documentation such as SOWs, PWSs, and acquisition plans. Additionally, the role involves providing day-to-day acquisition support, delivering training sessions, and recommending process improvements.
Provide efficient technical assistance for packaging equipment operations and facilitate performance improvements for customers. Perform machine audits, assist with installations, and maintain effective relationships with internal and external stakeholders.
Laboratory Client Support Specialist - South Dakota - Remote - PRN
Sanford Health
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Full Time
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7 Weeks Ago
Sanford Health
The specialist acts as the primary point of contact for laboratory testing inquiries, providing technical support to physicians, clients, and healthcare providers. They are responsible for managing pre-analytical, analytical, and post-analytical testing phases, documenting communications in CRM software, and maintaining laboratory resource databases.
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