How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,676)

Spanish Bilingual Remote Customer Service Representative

VIMO INC · Full Time · 3 Weeks Ago

VIMO INC

🌎 United States 💵 $19 - $20.5 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and resolve inquiries via online chat while adhering to regulated guidelines.

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Spanish Bilingual Remote Customer Service Representative

VIMO INC · Full Time · 3 Weeks Ago

VIMO INC

🌎 United States 💵 $19 - $20.5 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle inbound and outbound calls to provide customer service and technical support for health insurance enrollment. Manage customer accounts, process application data entry, and handle online chat inquiries.

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Customer Care Representative Remote

Morphius Corp · Full Time · 3 Weeks Ago

Morphius Corp

🌎 United States 💵 $45000 - $75000 per year ⭐ 0-2 yrs exp 💼 Support

Assist union members in receiving their specific benefits. Coordinate with various unions across California to provide member support.

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VP of Client Services

Envision Horizons LLC · Full Time · 3 Weeks Ago

Envision Horizons LLC

🌎 United States 💵 $225K - $250K per year ⭐ 10+ yrs exp 💼 Support

Lead client-facing teams to drive satisfaction, retention, and growth while overseeing the integration of Creative and Logistics functions. Develop scalable protocols to increase client lifetime value and lead the agency's expansion into diverse retail media networks beyond Amazon.

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Senior Consultant, CX Research & Survey Methodology

Technical Assent · Full Time · 3 Weeks Ago

Technical Assent

🌎 United States 💵 $100K - $130K per year ⭐ 5-10 yrs exp 💼 Support

Lead customer and employee experience research projects for federal clients by designing research plans and survey instruments. Translate complex data into actionable insights and recommendations to help government leaders improve services and mission outcomes.

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(Mandarin & English) Bilingual Customer Support Specialist / Lead

Line One Contact Centres · Full Time · 3 Weeks Ago

Line One Contact Centres

🌎 Canada ⭐ 2-5 yrs exp 💼 Support

Provide Tier 1 bilingual customer support via phone, email, and chat in Mandarin and English. Handle call de-escalation, translation tasks, and document interactions according to established workflows.

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Data / Operations Support Specialist

Alluvionic · Full Time · 3 Weeks Ago

Alluvionic

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The specialist provides technical support for business systems, tools, databases, and platforms. They utilize these systems to perform essential data tracking and reporting tasks.

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Clinical Service Desk IT Analyst, Graveyard Shift

UCSF · Full Time · 3 Weeks Ago

UCSF

🌎 United States 💵 $79690 - $135K per year ⭐ 2-5 yrs exp 💼 Support

Provide functional workflow support for Epic EMR and general desktop support to medical staff. Act as a mentor to junior staff and handle complex Level II internal escalations.

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Customer Experience Agent, Seller

Whatnot · Full Time · 3 Weeks Ago

Whatnot

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Act as the primary advocate for the seller community by resolving issues related to payments, payouts, and shipping logistics. Collaborate with Trust & Safety and Product teams to troubleshoot complex escalations and identify opportunities to improve the seller experience.

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Travel Service & Support Consultant

Hopesglobalgetaways · Full Time · 3 Weeks Ago

Hopesglobalgetaways

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Assist travelers with destination research, vacation planning, and the coordination of reservations and itineraries. Provide ongoing support through booking revisions and travel updates to ensure a seamless customer experience.

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Part-Time Remote Call Center Agents - Puerto Rico

notifyMD · Full Time · 3 Weeks Ago

notifyMD

🌎 Puerto Rico ⭐ 0-2 yrs exp 💼 Support

Serve as a professional voice for clients by managing a high volume of incoming calls in a fast-paced environment. Ensure high service quality and meet performance metrics while providing an exceptional caller experience.

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Part-Time Call Center Representative - Puerto Rico

notifyMD · Full Time · 3 Weeks Ago

notifyMD

🌎 Puerto Rico ⭐ 0-2 yrs exp 💼 Support Call Center Representative

Handle a high volume of incoming calls to provide professional support for various clients, including medical offices and apartment complexes. Ensure an exceptional caller experience while meeting performance expectations in a 24/7/365 environment.

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Seasonal Clarity Family Support Representative

Clarity · Part Time · 3 Weeks Ago

Clarity

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Respond to family support inquiries via phone, email, and chat while troubleshooting issues with empathy. Collaborate with team leads to improve product processes and maintain customer satisfaction goals.

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Network Support Specialist, Tier 2

New Era Technology · Full Time · 3 Weeks Ago

New Era Technology

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Support

Deliver high-quality IT technical professional services including consulting, troubleshooting, and support for various network technologies. Manage customer tickets, resolve network issues, and maintain detailed documentation for customer environments.

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Call Center Agent-Travel Benefits

Conduent Business Services, LLC · Full Time · 3 Weeks Ago

Conduent Business Services, LLC

🌎 United States 💵 $38640 - $48300 per year ⭐ 2-5 yrs exp 💼 Support

Manage inbound calls and emails to assist travelers using multiple systems and tools. Ensure service quality standards are met by resolving complex problems and maintaining SLA targets.

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Senior Manager, Technical Support - US

Drata · Full Time · 3 Weeks Ago

Drata

🌎 Mexico 💵 $123K - $190K per year ⭐ 10+ yrs exp 💼 Support

Lead and scale a high-performing technical support organization by overseeing managers and senior contributors to deliver exceptional customer outcomes. Partner with Engineering and Product teams to improve platform supportability and manage critical technical escalations.

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Client Services Project Lawyer

Paradigm Information Services, Inc. · Full Time · 3 Weeks Ago

Paradigm Information Services, Inc.

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The role involves supporting document and contract review, claim analysis, and responding to complex client inquiries. Responsibilities include monitoring case health, updating procedures, and collaborating with project managers to resolve issues.

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Member Support Coordinator

Interwell Health · Full Time · 3 Weeks Ago

Interwell Health

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Act as the first point of contact for patients and providers by handling high-volume inbound calls and general inquiries. Collaborate with internal clinical and non-clinical teams to ensure seamless care delivery and first-call resolutions.

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Learning & Onboarding Specialist

BGBx · Full Time · 3 Weeks Ago

BGBx

🌎 United States 💵 $70000 - $90000 per year ⭐ 2-5 yrs exp 💼 Support Onboarding Specialist

Manage the end-to-end onboarding experience and the START Class program to ensure a seamless transition for new hires. Administer learning technologies and coordinate enterprise-wide training and compliance programs.

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IT Support Specialist

Carbon Health · Full Time · 3 Weeks Ago

Carbon Health

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support IT Support Specialist

Triage and resolve a high volume of internal IT tickets while providing empathetic customer service. Manage employee lifecycle access and troubleshoot hardware and software issues for a remote workforce.

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Clinical Service Desk- Epic-BA-Remote

NTT DATA Services · Full Time · 3 Weeks Ago

NTT DATA Services

🌎 United States 💵 $61668 - $128K per year ⭐ 2-5 yrs exp 💼 Support

The role involves handling inbound customer calls and tickets to resolve incidents and service requests related to Epic EHR clinical components. It also includes maintaining system documentation and providing mentorship to other service desk staff.

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Customer Service Representative Remote Kentucky

Conduent State Healthcare, LLC · Full Time · 3 Weeks Ago

Conduent State Healthcare, LLC

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF via a high-volume call center. Responsibilities include handling application status, password resets, and guiding users through online government tools.

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Customer Experience Team Lead

BIS Safety Software · Full Time · 3 Weeks Ago

BIS Safety Software

🌎 Canada 💵 60000 - 75000 per year ⭐ 2-5 yrs exp 💼 Support

Lead and support the Customer Experience team by coaching members through one-on-ones and managing day-to-day operations. Analyze performance metrics and provide hands-on support with tickets and calls to ensure high client satisfaction.

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Customer Experience & Operations Consultant (Virtual, Brazil)

Sirva · Full Time · 3 Weeks Ago

Sirva

🌎 Brazil ⭐ 0-2 yrs exp 💼 Support

Serve as the primary point of coordination for customers during their mobility journey, providing guidance on policies and authorized services. Proactively manage customer interactions via omnichannel tools while collaborating with internal teams and external suppliers to ensure high satisfaction.

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Customer Experience & Operations Consultant (Virtual, Canada)

Sirva · Full Time · 3 Weeks Ago

Sirva

🌎 Canada 💵 50000 - 60000 per year ⭐ 0-2 yrs exp 💼 Support

Serve as the primary point of coordination for customers during their mobility journey, providing guidance on authorized services and policies. Proactively manage customer interactions via omnichannel tools while collaborating with internal teams and external suppliers to ensure high satisfaction.

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Customer Service Representative (Seasonal, Remote)

Bally's Interactive · Full Time · 3 Weeks Ago

Bally's Interactive

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Address customer needs and complaints professionally while utilizing software and databases to provide solutions. Maintain call center metrics and participate in ongoing training to expand company and product knowledge.

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Software Customer Support Specialist

Campspot · Full Time · 3 Weeks Ago

Campspot

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Provide technical support to campground and resort staff via phone, email, and chat regarding the Campspot reservation software. Master the software's functionality to guide users through remote desktop demonstrations and troubleshooting.

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Implementation Coordinator, RPS Product Support Services

Ascensus · Full Time · 3 Weeks Ago

Ascensus

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Manage client relationships through the implementation of new products, mergers, and transitions while acting as a liaison for operational and technical support. Ensure compliance with IRA, ESA, and HSA regulations and coordinate process improvements to enhance customer retention.

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Sponsor Donor Support Associate II | IA y Gestión de Datos

Compassion International · Full Time · 3 Weeks Ago

Compassion International

🌎 Peru ⭐ 2-5 yrs exp 💼 Support

Manage daily activities connecting participants with support, ensuring high-quality communication and data accuracy within institutional systems. Coordinate resources between sponsors, participants, and church partners while maintaining electronic archives and generating reports.

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Linux Systems Support - Systems Administration

Unisys · Full Time · 3 Weeks Ago

Unisys

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Provide ongoing systems administration support including installation, maintenance, and troubleshooting of Linux environments. Responsibilities include managing server images, monitoring network systems, and ensuring system compliance and reliability.

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