Remote Support Jobs (9,656)
Job category = Support
The specialist monitors real-time contact center production and adjusts staffing levels to meet service level objectives and operational KPIs. They manage skill-based routing and adapt intraday forecasts based on call volume trends and historical data.
German Speaking Customer Support Agent SIXT Share (m/f/d) - 100% Remote
SIXT
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Full Time
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1 Week Ago
SIXT
Handle incoming customer inquiries in Dutch via phone and email to resolve complaints and provide tailored solutions. Ensure an outstanding customer experience while collecting feedback to strengthen the SIXT brand.
Provide technical support and troubleshooting assistance to customers via phone and email regarding product installation and maintenance. Coordinate with supply chain departments and deliver technical training to OEMs and assemblers.
The role involves handling complex technical and account-related inquiries while providing mentorship to junior support agents. Additionally, the agent focuses on Quality Assurance by reviewing tickets and improving support workflows to maintain global standards.
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Provide Level-2/3 support for the Genesys Cloud CX environment while ensuring adherence to response and restoration SLAs. Design, implement, and manage contact center strategies and workflows to meet evolving organizational needs.
Italian Speaking Digital Trust and Safety Specialist -work in Sofia
Patrique Mercier Recruitment By Nellie
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Full Time
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1 Week Ago
Patrique Mercier Recruitment By Nellie
Customer Support Executive
KeyValue Software Systems
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Full Time
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1 Week Ago
KeyValue Software Systems
Serve as the primary point of contact for customer queries and provide product guidance to ensure customer success. Coordinate with internal teams to resolve issues and maintain accurate records using CRM tools.
Product Support Consultant III
NextGen Federal Systems
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Full Time
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1 Week Ago
NextGen Federal Systems
Provide high-level technical support and troubleshooting for high-revenue clients via phone and email. Document all interactions in the CRM and collaborate with product development to resolve recurring software defects.
Remote Client Services Associate (Remote)
Journey with Haylee
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Full Time
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1 Week Ago
Journey with Haylee
Support clients with planning, coordination, and scheduling to ensure smooth experiences. Manage communications and keep important details organized from beginning to end.
Manage guest communications and bookings across multiple platforms to ensure seamless stays at short-term holiday rentals. Coordinate maintenance requests and update property documentation to maintain high service standards.
Customer Service Support for an Independent Firm in US (Home Based Full Time)
Virtual Coworker
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Full Time
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1 Week Ago
Virtual Coworker
Serve as the primary contact for life insurance customers via phone, email, and chat to handle policy inquiries and servicing requests. Coordinate with internal teams to resolve complex issues and ensure compliance with insurance regulations and privacy laws.
Provide remote clerical and administrative support to in-office employees within the inspection industry. Handle data entry, reporting, and professional communication with a network of inspectors.
Manage high-volume user support via chat and email using Intercom during live sports events. Resolve time-sensitive platform issues and provide feedback to improve internal documentation and FAQs.
Collaborate with 3rd level support to evaluate bugs, perform technical database and GDS resolutions, and create test plans. The role involves detecting patterns in recurring issues to provide feedback for product and development teams.
Act as a second point of contact to resolve complex technical and operational issues for global customers. Collaborate with Engineering, Product, and Success teams to diagnose systemic issues and improve internal documentation.
Act as the primary contact for resolving sensitive and escalated customer and partner issues while building strategic internal relationships. Lead process improvement efforts and manage outsource vendor relationships to prevent recurring issues.
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Handle high-volume inbound calls from debit cardholders and provide accurate account information. Assist with supervisor callbacks, agent chat support, and the implementation of work assignments.
Manage clinic phone systems to schedule and pre-register patients for appointments and procedures. Coordinate patient encounters using various clinical operating systems and verify insurance and demographic information.
Lead national quality improvement initiatives and provide clinical consultation on behavior support and evidence-based interventions. Develop and deliver professional training for clinicians and RBTs while ensuring BACB compliance and service consistency across centers.
Manage front-line account operations including provisioning and permission changes while triaging incoming support tickets. Develop expertise in the Canvas EMR platform to route complex issues and assist customers with clinical workflows.
Assist members with health insurance inquiries regarding coverage, claims, and provider networks via phone, email, and chat. Maintain accurate records in CRM systems while ensuring strict compliance with HIPAA regulations.
Resolve patient healthcare accounts by negotiating payments and acting as a liaison between patients, clients, and government agencies. Perform daily account functions including researching, reconciling, and documenting encounters to optimize the revenue cycle.
Build and scale a modern QA program from scratch, covering in-house teams, BPO partners, and AI-generated interactions. The role focuses on moving QA from simple ticket grading to predicting CX issues and driving continuous operational improvement.
Workspace Training & Support – Modern Information NZ Digital Workspaces
Fulton Hogan
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Full Time
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1 Week Ago
Fulton Hogan
Deliver online and face-to-face training and coaching to support the rollout of SharePoint Digital Workspaces across New Zealand. Create practical learning tools and collaborate with stakeholders to build confidence in new digital ways of working.
Facilitate deliveries from booking to drop-off while providing high-quality support to customers and drivers via chat and phone. Identify operational pain points and provide feedback to optimize logistics processes.
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Facilitate deliveries from booking to drop-off while providing high-quality support to customers and drivers via chat and phone. Identify operational pain points and provide feedback to optimize logistics strategies.
Serve as the in-house technical expert to support customers and internal teams in maximizing software utility. Resolve technical issues via online channels and maintain help documentation using AI tools.
Serve as the primary point of contact for patients and caregivers to provide personalized support, disease education, and treatment adherence for rare diseases. Coordinate with healthcare providers and internal partners to resolve access barriers and ensure seamless product delivery.
Field Airborne Support Team Avionics Tech IV
Gulfstream Aerospace Corporation
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Full Time
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1 Week Ago
Gulfstream Aerospace Corporation
Perform operational tests and repairs of avionics and electronic aircraft systems to ensure defect-free aircraft. Provide technical guidance, training, and leadership to other technicians while maintaining strict safety and quality standards.
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