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The coordinator serves as the primary point of contact for travel inquiries and manages the end-to-end planning process for clients. They are responsible for providing timely responses, updating itineraries, and maintaining detailed documentation throughout the travel lifecycle.
We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.
Serve as a primary point of contact for travel-related inquiries
Provide timely and accurate responses to customer questions
Support travel planning coordination and itinerary updates
Monitor client needs before, during, and after travel
Maintain detailed documentation and follow-up communication
Adhere to company procedures and service standards
Strong customer service and relationship-building skills
Detail-oriented with strong follow-through
Self-directed and comfortable working remotely
Experience in customer service, sales support, or administration preferred
Comfortable learning new systems and online platforms
Interest in travel or tourism is a plus
Training, tools, and ongoing mentorship
Flexible remote work environment
Advancement opportunities within the organization
Positive, service-focused team culture
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