Lead and coach remote B2B technical support teams to resolve complex product and operational issues for autonomous drone systems. Drive operational efficiency and customer satisfaction through KPI management and process improvement.
Remote Support Jobs (9,138)
Job category = Support
Call Center Representative - Remote Arkansas 12 APPLICANTS
Gainwell Technologies LLC
·
Full Time
·
4 Weeks Ago
Gainwell Technologies LLC
Handle inbound calls from healthcare providers regarding enrollment and credentialing verification activities. Guide providers through the GAMMIS system and resolve inquiries while ensuring compliance with state and federal regulations.
Traveller Support Agent - Bilingual French & English Speaker Brazil – Remote
OnSpot Travel Solutions
·
Full Time
·
4 Weeks Ago
OnSpot Travel Solutions
Provide real-time support to international travellers to ensure high-quality travel experiences. Manage requests and handle unexpected situations throughout the customer journey.
Virtual Legal Intake Specialist (Call Center) 20 APPLICANTS
Back Office Betties
·
Full Time
·
4 Weeks Ago
Back Office Betties
Handle 80-120 calls per shift for various law firms, managing appointment scheduling and answering FAQs. Act as the first point of contact to provide a world-class customer service experience for legal clients.
Handle frontline customer support tickets and manage credit card disputes and fraud investigations. Maintain help center documentation and collaborate with Product and Engineering teams for new feature rollouts.
New remote support jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Provide high-quality support to e-commerce clients by troubleshooting technical issues and resolving inquiries via email, Slack, and chat. Collaborate with internal teams to identify support trends and contribute to internal knowledge documentation.
Provide technical support to e-commerce clients via email, Slack, and chat to resolve platform issues. Collaborate with internal teams to identify trends and contribute to internal knowledge documentation.
Lead and scale a high-performing L1 technical support organization to ensure exceptional customer experience and rapid issue resolution. Oversee P1/P2 incident response, monitor system performance, and collaborate with engineering teams to improve product quality.
Manage strategic healthcare account relationships by driving contract penetration and implementing outcome improvement plans to achieve savings goals. Act as a trusted advisor to members while coordinating with internal teams to provide financial updates and support product implementation.
Manage multiple client service programs and maintain strong relationships with clients, brokers, and vendors to drive retention. Oversee program procedures, analyze loss data, and lead team members through hiring and performance management.
Respond to customer inquiries via email using Zendesk to resolve account, billing, and technical issues. Collaborate with the team to identify recurring issues and meet customer satisfaction goals.
Responsible for processing medical supply reorders accurately and providing professional customer service. This includes verifying insurance, managing customer inquiries, and coordinating between payers and distributors.
Resolves customer inquiries regarding contract benefits, claim payments, and enrollment via multiple communication channels. Ensures member and provider satisfaction by responding professionally and adhering to legislative and corporate requirements.
Customer Experience Manager (SME) 23 APPLICANTS
Agile Defense
·
Full Time
·
4 Weeks Ago
Agile Defense
The Customer Experience Manager is responsible for leading customer onboarding, resolving inquiries, and building long-term loyalty. They collaborate with design and development teams to improve product workflows and usability based on customer feedback.
The role involves guiding strategic accounts through the onboarding and implementation process for Showbie and Socrative. It also requires providing technical support and troubleshooting across multiple platforms to ensure long-term customer success.
Lead and oversee the Credentialing, Authorizations, and Verification of Benefits teams to ensure operational excellence and compliance. Manage multi-site credentialing processes and optimize workflows for prior authorizations to minimize risk.
Customer Support Specialist (English + German as mandatory) - Full Time remote - Based in Portugal
Alphanumeric Systems
·
Full Time
·
4 Weeks Ago
Alphanumeric Systems
Provide professional commercial support to patients, healthcare providers, and vendors via calls, chats, and emails. Identify and report Adverse Events and Product Quality Complaints while managing logistics and temperature excursion inquiries.
New remote support jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Customer Support Specialist (English + German as mandatory) - Full Time remote - Based in Spain
Alphanumeric Systems
·
Full Time
·
4 Weeks Ago
Alphanumeric Systems
Provide professional commercial support to patients, healthcare providers, and vendors via calls, chats, and emails. Handle inquiries regarding logistics, temperature excursions, and triage medical information or adverse events.
Technical Support & Escalation CIT (d/f/m)
Danaher Corporation
·
Full Time
·
4 Weeks Ago
Danaher Corporation
Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe. Resolve complex issues related to clinical systems and software integrations while providing technical training to regional teams.
The representative handles client and provider inquiries via phone, email, and written correspondence. They are responsible for reviewing provider history and maintaining reports while adhering to contractual and state guidelines.
Provide exceptional customer support for a global streaming media and entertainment giant. Assist users with account issues and technical troubleshooting for streaming services across various devices.
Technical Support Specialist - 1 year contract
Think Research Corporation
·
Full Time
·
4 Weeks Ago
Think Research Corporation
Field and resolve technical support requests from clients via multiple channels while maintaining a structured knowledge base. Monitor application infrastructure, perform configuration changes, and manage IT alerts to ensure KPI targets are met.
Act as the primary point of contact for members to resolve complex inquiries and complaints via phone, email, text, and chat. Collaborate with clinical leadership to ensure member satisfaction and maintain detailed records in the CRM system.
Provide day-to-day platform support and configuration for TSA ServiceNow ITSM and ITOM. Support enhancements, testing, documentation, and the handoff for operations and maintenance.
Provide day-to-day platform support and configuration for ServiceNow ITSM and ITOM. Support enhancements, testing, documentation, and the handoff for operations and maintenance.
Provide first-line support for access management requests and incidents, including Joiner, Mover, and Leaver processes. Ensure policy compliance and maintain SLA levels while documenting all activities in ServiceNow.
New remote support jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Respond to employee inquiries regarding benefit programs, including insurance, retirement, and paid time off. Ensure accurate documentation for new hire transactions and employee changes while performing research for problem resolution.
Act as the primary contact for partners and customers in Germany and Austria, managing onboarding and resolving policy and claim issues. Proactively optimize B2B processes and collaborate with internal teams to improve product offerings and partner experiences.
Werkstudent (m/w/d) im Customer Service
Bültel Fashion Group
·
Full Time
·
4 Weeks Ago
Bültel Fashion Group
Support the e-commerce team by handling customer inquiries via email, ticket systems, and WhatsApp regarding orders and products. Assist with organizational and administrative tasks to ensure a positive customer experience across retail and online channels.
Provide technical support to customers via multiple channels to diagnose and resolve issues with robotic systems. Collaborate with engineering teams to escalate complex problems and maintain technical documentation and knowledge base articles.
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Support Jobs by Country
Remote Support Jobs in United States
5304
Remote Support Jobs in Canada
332
Remote Support Jobs in United Kingdom
318
Remote Support Jobs in Philippines
250
Remote Support Jobs in Mexico
212
Remote Support Jobs in Germany
196
Remote Support Jobs in Australia
196
Remote Support Jobs in India
166
Remote Support Jobs in Spain
125
Remote Support Jobs in France
124
Remote Support Jobs in Brazil
122
Remote Support Jobs in Colombia
107
Remote Support Jobs in Jamaica
99
Remote Support Jobs in Argentina
96
Remote Support Jobs in New Zealand
86
Remote Support Jobs in Antigua and Barbuda
70
Remote Support Jobs in Poland
66
Remote Support Jobs in Portugal
66
Remote Support Jobs in Bahamas
62
Remote Support Jobs in Costa Rica
58
Remote Support Jobs in Italy
56
Remote Support Jobs in Netherlands
54
