How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,693)

Support - Product Support Specialist

Aline · Full Time · 11 Weeks Ago

Aline

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The Product Support Specialist resolves complex software issues and provides timely solutions to users while maintaining an empathy-based customer experience. Responsibilities include documenting inquiries, configuring software solutions, and collaborating with R&D teams to prevent recurring issues.

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Director of Support Engineering - Americas

Ashby · Full Time · 11 Weeks Ago

Ashby

🌎 United States 💵 $160K - $200K per year ⭐ 10+ yrs exp 💼 Support

Lead the strategic evolution of the Support Engineering function by designing scalable technical support systems and tooling. Partner with Engineering and Product teams to reduce recurring technical issues and ensure support insights influence the product roadmap.

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Customer Experience Dental Lab Technician - Removables

Dandy · Full Time · 11 Weeks Ago

Dandy

🌎 Spain 💵 €27200 - €34000 per year ⭐ 2-5 yrs exp 💼 Support

Partner with clinicians in real-time to review and refine dental case designs for optimal patient outcomes. Provide live technical support via phone, chat, and video to troubleshoot workflows and act as a liaison between doctors and lab teams.

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Client Services Representative

Traveling with Tasha · Full Time · 11 Weeks Ago

Traveling with Tasha

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Support clients with travel planning and booking services by researching options and coordinating reservations. Ensure a positive client experience through consistent follow-up and accurate booking details.

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Travel Support Coordinator

Traveling with Tasha · Full Time · 11 Weeks Ago

Traveling with Tasha

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The role involves assisting clients with travel planning, researching options, and coordinating reservations. The coordinator ensures a smooth booking process and maintains consistent follow-up communication with clients.

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Remote Support Specialist

Traveling with Tasha · Full Time · 11 Weeks Ago

Traveling with Tasha

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Assist clients with travel planning, researching options, and coordinating reservations to ensure a smooth booking experience. Maintain consistent follow-up communication and ensure accuracy in all booking details.

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Customer Care Associate

Traveling with Tasha · Full Time · 11 Weeks Ago

Traveling with Tasha

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Assist clients with travel planning, researching options, and coordinating reservations to ensure a positive booking experience. Maintain consistent follow-up communication and ensure accuracy in all booking details.

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Customer Service Representative (Remote)

Traveling with Tasha · Full Time · 11 Weeks Ago

Traveling with Tasha

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The role involves assisting clients with travel planning, researching options, and coordinating reservations. The specialist ensures a smooth booking experience through consistent follow-up and accurate detail management.

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Service Technician II - IT Help Desk

Maxor National Pharmacy Services, LLC · Full Time · 11 Weeks Ago

Maxor National Pharmacy Services, LLC

🌎 United States ⭐ 5-10 yrs exp 💼 Support

The IT Service Technician II is responsible for investigating and resolving complex hardware, software, and communication issues for company users. Key duties include performing hardware repairs, configuring new systems, and managing user access in accordance with company policies.

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Technical Support Specialist - Web & Configurable Solutions

Blackbaud · Full Time · 11 Weeks Ago

Blackbaud

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Support

Resolve complex technical issues for web-based and configurable solutions while collaborating with Engineering and Product teams for root-cause analysis. Mentor associate-level team members and maintain knowledgebase content to improve self-service options.

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Customer Experience Specialist

Clipboard · Full Time · 11 Weeks Ago

Clipboard

🌎 Mexico 💵 $10800 - $40000 per year ⭐ 2-5 yrs exp 💼 Support Customer Experience Specialist

Provide fast and empathetic support via chat, voice, and email to resolve platform, payment, and onboarding issues for healthcare professionals. Identify operational gaps and improve the worker experience while maintaining high professional standards.

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Senior Lead, Australia Escalations Support (Square & Afterpay)

Block · Full Time · 11 Weeks Ago

Block

🌎 Australia ⭐ 10+ yrs exp 💼 Support

Lead a high-performing team to oversee the end-to-end complaints and escalations lifecycle for Square and Afterpay in Australia. Drive strategic improvements in processes and products to ensure regulatory adherence and customer satisfaction.

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Technical Support Specialist

smartocto · Full Time · 11 Weeks Ago

smartocto

🌎 Serbia ⭐ 2-5 yrs exp 💼 Support

Provide technical support for tracking script installation and resolve client issues through communication and bug reporting. Maintain technical documentation and collaborate with development teams to improve product stability.

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T2 Technical Support Specialist

HEROIC.com · Full Time · 11 Weeks Ago

HEROIC.com

🌎 India ⭐ 2-5 yrs exp 💼 Support

The role involves providing Tier 2 technical support by diagnosing and resolving complex computer-related issues for customers. It requires managing the support ticketing queue and maintaining high CSAT and QA ratings through detailed documentation.

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Customer Service Representative - Dutch - Porto

JUJUR · Full Time · 11 Weeks Ago

JUJUR

🌎 Portugal ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Handle inbound calls to assist customers with travel inquiries and manage bookings. Focus on selling, upselling, and cross-selling products while providing comprehensive destination and pricing information.

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Chat Support Agent

Remote Recruitment · Full Time · 11 Weeks Ago

Remote Recruitment

🌎 South Africa ⭐ 0-2 yrs exp 💼 Support

The agent will provide real-time customer support via live chat and messaging platforms to resolve product and account queries. They are also responsible for logging interactions in the CRM and improving support documentation.

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Remote Customer Service Representative

Next Stops travel · Full Time · 11 Weeks Ago

Next Stops travel

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The role serves as the primary contact for client inquiries and manages the coordination of service arrangements and reservations. It involves developing structured service plans and maintaining accurate internal records to ensure a smooth planning process.

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Application Support (Celigo)

Boomering Inc · Full Time · 11 Weeks Ago

Boomering Inc

🌎 Philippines 💵 70000 - 100K per month ⭐ 2-5 yrs exp 💼 Support

Provide 1st and 2nd level support for Celigo integration apps and NetSuite OneWorld across global time zones. Design, test, and deploy integration flows while managing third-party vendor escalations to meet SLA commitments.

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Planning Support Specialist

Hopesglobalgetaways · Full Time · 11 Weeks Ago

Hopesglobalgetaways

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Assist clients in organizing personalized travel experiences, including arranging accommodations, flights, and activities. Manage booking details, maintain client records, and provide professional communication via phone and email.

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Senior Customer Support Representative

Abode Money · Full Time · 11 Weeks Ago

Abode Money

🌎 Argentina, Brazil, Philippines, South Africa 💵 $10 - $25 per hour ⭐ 2-5 yrs exp 💼 Support Customer Support Representative

Manage customer interactions via tickets, emails, and phone calls to assist users and build trust. Perform critical backend operational tasks including data collection, cleanup, and filing property tax protests.

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Customer Experience Manager

AptDeco · Full Time · 11 Weeks Ago

AptDeco

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Lead and scale the customer support operation by managing internal teams and third-party outsourced partners. Focus on improving CX analytics, resolving complex escalations, and collaborating cross-functionally to enhance the overall customer journey.

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Managing Director of Client Services 59 APPLICANTS

Contact Government Services, LLC · Full Time · 11 Weeks Ago

Contact Government Services, LLC

🌎 Worldwide 💵 $170K - $210K per year ⭐ 10+ yrs exp 💼 Support

Lead enterprise client delivery and operational excellence across Project Management, Operations, and Cyber teams. Act as a senior advisor to clients to drive long-term value-based relationships and ensure the delivery of technology-enabled eDiscovery solutions.

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Support Operations Manager - APAC 112 APPLICANTS

Mirion · Full Time · 11 Weeks Ago

Mirion

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Support Operations Manager

Lead and develop the APAC training and support operations team to ensure efficiency and high customer satisfaction. Drive strategic business planning and serve as the primary escalation point for major client issues.

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Seasonal Customer Support Representative

Great Minds · Part Time · 11 Weeks Ago

Great Minds

🌎 Finland 💵 $21.5 - $23 per hour ⭐ 2-5 yrs exp 💼 Support Customer Support Representative

Handle inbound calls, emails, and web inquiries to provide pre- and post-sales support for print product offerings. Maintain meticulous customer records in the CRM and collaborate with Operations and Sales teams to ensure customer satisfaction.

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Head of Support

Plaid · Full Time · 11 Weeks Ago

Plaid

🌎 United States 💵 $124K - $223K per year ⭐ 10+ yrs exp 💼 Support

The Head of Support will own the global support strategy and lead a distributed team to unify customer and consumer support motions. They are responsible for managing critical incidents, evolving support operations, and using support insights to influence the product roadmap.

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Medical Support Assistant

Spectrum Healthcare Resources · Full Time · 11 Weeks Ago

Spectrum Healthcare Resources

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Coordinate patient care and scheduling between internal and community providers while managing medical records in VA systems. Provide professional customer service and administrative support to patients, families, and staff.

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windows Application support, (preferent)

Valce Talent Solutions · Full Time · 11 Weeks Ago

Valce Talent Solutions

🌎 Mexico ⭐ 2-5 yrs exp 💼 Support

The role involves providing support for Windows applications. Candidates are expected to have strong communication and project management skills.

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Windows Application Support

Valce Talent Solutions · Full Time · 11 Weeks Ago

Valce Talent Solutions

🌎 Mexico ⭐ 2-5 yrs exp 💼 Support

The role involves providing support for Windows applications in a remote environment. Candidates are expected to utilize PowerShell scripting and manage project tasks effectively.

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Customer Service Representative - Work From Home 79 APPLICANTS

CONNEXUS RESOURCE GROUP INC · Full Time · 11 Weeks Ago

CONNEXUS RESOURCE GROUP INC

🌎 Worldwide 💵 $12 - $14 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Provide professional assistance to customers via phone, email, and live chat to resolve inquiries and account issues. Document all interactions accurately and escalate priority concerns to leadership to ensure a positive customer experience.

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Customer Service Representative - Remote (South Carolina Only)

South Carolina 811 · Full Time · 11 Weeks Ago

South Carolina 811

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Manage a high volume of inbound calls to accurately document excavation and utility locate requests in a web-based system. Provide callers with legally required safety information and plot site locations using mapping tools to prevent utility damage.

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