Deliver exceptional support to employees and HR leaders, primarily in Brazil and global markets, to resolve platform issues. Collaborate with Product and Customer Success teams to improve internal processes and educate customers on platform value.
Remote Support Jobs (9,138)
Job category = Support
ACE Account Service Desk Specialist (Tier 2 - ASD) – Bilingual
Chenega Corporation
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Full Time
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1 Week Ago
Chenega Corporation
Provide 24x7x365 Tier II bilingual support for the ACE Account Service Desk, assisting over 100,000 users with trade facilitation and compliance. Manage user enrollment, account activation, and resolve technical tickets within strict SLA targets.
Provide 24x7x365 Tier II advanced technical support for CBP's mission-critical IT environment, resolving complex incidents escalated from Tier 1. Responsibilities include remote troubleshooting of mobile devices, VPN access, and software installations while meeting strict SLA targets.
Serve as the primary 24x7x365 point of contact for CBP employees and contractors to provide first-level technical support. Responsibilities include triaging incidents, performing password resets, and escalating complex issues via ServiceNow.
Help Desk Specialist I – Tier 1 Bilingual
Chenega Corporation
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Full Time
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1 Week Ago
Chenega Corporation
Serve as the primary point of contact for CBP employees and contractors, providing Tier 1 technical support via phone, chat, and email. Responsibilities include triaging incidents, performing password resets, and escalating complex issues within the ServiceNow platform.
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The Company Support Manager drives operational excellence across multi-unit tax offices by leading District Operations Coordinators and optimizing real estate and technology infrastructure. The role involves managing budgets, overseeing facility upgrades, and collaborating cross-functionally to ensure a high-quality client and associate experience.
Bilingual Health Care Customer Service Representative - 2nd Shift
State Collection Service
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Full Time
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1 Week Ago
State Collection Service
Handle inbound and outbound calls to resolve billing, payment issues, and general insurance questions for healthcare clients. Ensure compliance with FDCPA, FCRA, and HIPAA laws while managing payment arrangements.
Associate Director, Program Management – Patient Support Services – Remote
IQVIA
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Full Time
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1 Week Ago
IQVIA
Oversee patient support programs and manage client relationships to achieve short-term and long-term growth goals. Supervise daily workflows, manage SOP documentation, and present program metrics to the executive team.
Provide high-quality customer support via phones and tickets for top-tier brands. Guide customers to correct answers and help them optimize the use of client products and services.
Oversee client service delivery and operational analytics for the Workers' Compensation program while partnering with regional leadership to drive continuous improvement. Lead strategic initiatives, stewardship discussions, and performance monitoring to ensure high-quality claim outcomes and client satisfaction.
Bilingual Customer Experience - Contact Centre - 12 Month Contract
The Home Depot
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Full Time
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1 Week Ago
The Home Depot
Provide a seamless customer experience by managing interactions across multiple channels and resolving inquiries efficiently. Collaborate with internal and external stakeholders to ensure timely resolution and maintain customer loyalty.
Handle a high volume of incoming calls to resolve health insurance policy issues, claims, and denials. Use multiple computer programs and critical thinking to advocate for members and provide appropriate solutions.
Oversee daily IT operations and ticket management for the APAC region while aligning IT strategies with business goals. Manage network security, hardware procurement, and collaboration between APAC and US-based IT teams.
Call Center Specialist
The Christ Hospital Health Network
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Full Time
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1 Week Ago
The Christ Hospital Health Network
The specialist manages phone calls to schedule patient care and facilitates communication between physicians, patients, and clinical areas. They are also responsible for verifying demographic and financial information to ensure quality care and maximum reimbursement.
Lead enterprise IT Service Desk operations and a team of technicians to ensure high-quality support and SLA compliance. Drive the implementation of ServiceNow and the advancement of ITIL v4 practices across the organization.
Provide technical system and user support via phone and email to ensure optimal performance of the 365 product suite. Manage client cases in Zendesk, document issues, and implement systemic solutions to prevent recurring problems.
Lead the litigation support partnerships function by building scalable playbooks and managing the full client lifecycle. Collaborate cross-functionally with Sales and Operations to optimize the client experience and mentor a high-performing team.
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Provide support to Swedish-speaking customers via phone and email across various service platforms. Identify complex issues and escalate them to supervisors while working within an international team.
Insurance Service Agent - Romanian Speaker
International Insurance Group
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Full Time
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1 Week Ago
International Insurance Group
Provide individualized customer service and policy options to bilingual clients while maintaining accurate records in the CRM. Manage client communications via phone, email, and text to secure missing documentation and cultivate referral leads.
Field customer inquiries and resolve issues proactively to ensure a positive customer experience. Track call information for auditing purposes and escalate complex interactions when necessary.
Remote - Customer Service Representative – Hotel Reservations
Careers In Travel | Destination Planners
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Full Time
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1 Week Ago
Careers In Travel | Destination Planners
Assist clients with booking, updating, and managing hotel reservations. Provide detailed information on amenities, pricing, and availability via phone, email, and messaging.
Remote Reservation Support Specialist
Careers In Travel | Destination Planners
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Full Time
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1 Week Ago
Careers In Travel | Destination Planners
The specialist will handle client reservation requests and provide administrative support for booking and scheduling services. They are responsible for maintaining accurate client records and communicating professionally across various platforms.
The Director is responsible for the end-to-end delivery of services and support for major accounts, acting as the primary point of contact. They oversee the project management community to ensure KPIs are met while driving business growth and customer satisfaction.
Investigate and troubleshoot complex technical platform issues and provide fixes or workarounds for customers. Collaborate with Engineering and Product teams to escalate bugs and document technical procedures.
Leads a team of Customer Care professionals to deliver outstanding service and achieve operational and financial goals. Manages employee performance through coaching, accountability, and the implementation of best practices to ensure customer satisfaction.
The role involves either handling customer inquiries and adjusting invoices in Customer Care or monitoring app usage to detect and prevent fraud. The goal is to ensure an excellent customer experience and maintain a trustworthy ticketing system.
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Manager, Software Engineering - Contact Center Pro
ServiceTitan
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Full Time
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1 Week Ago
ServiceTitan
Lead a team of 13-14 engineers to develop and scale Contact Center Pro features, including AI-powered call evaluation and voice agents. Drive technical excellence, execution of quarterly plans, and the professional growth of the engineering team.
Consumer Support Specialist (Weekend Shift, Tues - Sat 8:30am - 5pm)
Keeper Security
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Full Time
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1 Week Ago
Keeper Security
Respond to inbound calls, chats, and emails to resolve consumer inquiries and provide product information. Identify product improvements, reproduce bugs, and report trends to management to enhance the user experience.
Customer Service Representative, Spanish Speaking
Veracity Insurance Solutions, LLC
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Full Time
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1 Week Ago
Veracity Insurance Solutions, LLC
Provide high-quality customer support across phone, email, and chat while maintaining accurate account documentation. Coordinate with internal teams and provide feedback on customer pain points to improve AI responses and processes.
Provide world-class technical support to users via multiple channels and manage the lifecycle of support cases within a CRM. Maintain knowledge base articles and collaborate with internal stakeholders to improve operational tools and processes.
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Support Jobs by Country
Remote Support Jobs in United States
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318
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250
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212
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196
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196
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166
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125
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124
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122
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107
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99
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86
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70
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66
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66
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62
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58
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56
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