Requestor Support Specialist

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. 

What We Offer:

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of release of information!

 Job Description

Type of Role: FULL-TIME
 
 Duties include but are not limited to:
 Duties:

• Strengthens the advancement of key requester and client relationships
• Responsible for gathering, documenting, and collecting fees for all bulk requests received in multi-channel platforms.
• Performs inventory analysis to drive operations. 
• Generates and distributes reports to internal teams, external clients, and requesters. 
• Updates on statuses for inventory, aiming for near real-time communication. 
• Weekly communication regarding unresolved inventory, specifically items lacking complete information. 
• Monitors and reports on the turnaround time (TAT) for all communications. 
• Communicates messages clearly, promptly, and concisely to clients and requesters
• Raises issues and promotes priorities in workloads 
• Reports to the Requester Account Manager

Requirements:

• Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
• Fast learner with excellent organizational skills
• Strong knowledge of MS Excel
• Ability to work under time constraints.
• Focused on team character pillars: prepared, honest, teacher/learner
• Typing- Data Entry
• Excellent written and verbal communication skills

 Measurables:

• Focuses on a 24-HR response time to incoming requests and statuses
• Build relationships with assigned requesters to achieve satisfactory service and precise workflows
• Supports client advocates to achieve satisfactory client scores
• Reduces inbound inquiries by providing outbound proactive communications. 

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs