Tier 1 specialists handle all communications from patients regarding their prescriptions and the PhilRx process. They work collaboratively with leadership and teams to resolve issues promptly.
Remote Support Jobs (9,138)
Job category = Support
Help Desk Specialist I 11 APPLICANTS
CorVel Corporation
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Full Time
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11 Weeks Ago
CorVel Corporation
The Help Desk Specialist I provides first-level support by diagnosing, resolving, and documenting IT issues via phone, email, and remote tools, serving as the initial point of contact for incidents and service requests. This role involves applying structured troubleshooting to common hardware, software, and connectivity problems while maintaining accurate ticket updates and escalating complex issues as needed.
The specialist will address customer needs with empathy and clear communication, maintaining a high customer satisfaction rate while collaborating with the product team to report feedback and escalate issues like feature requests and bugs. Responsibilities include resolving customer requests in ticketing systems, engaging via tickets during shifts, and participating in rotational on-call rosters for critical issues.
Product Support Analyst I (Mon-Fri; 6 AM to 3 PM ET) 22 APPLICANTS
ClinClinicaLink
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Full Time
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12 Weeks Ago
ClinClinicaLink
The Product Support Analyst I will provide exceptional support to end users via email, phone, and chat, focusing on collecting accurate information to categorize and prioritize requests for timely resolution. Responsibilities include creating, responding to, and managing support tickets while maintaining professional user expectations and owning issues from receipt through closure.
This role serves as the highest level of technical support, requiring diagnosis, troubleshooting, and resolution of software and technical issues across healthcare imaging systems. Responsibilities also include implementing software solutions, supporting integrations with various healthcare IT systems, and documenting project activity.
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This senior role is responsible for ensuring client success, providing technical support, and driving business growth within the Philippine contact center market, starting as an individual contributor with team-building potential.
This executive role is responsible for transforming how GuideWell, Florida Blue, and Triple-S engage with stakeholders by leading the design of health-centric member experiences and developing enterprise-wide CX strategy, governance, and capability. Key duties include leading end-to-end journey design across channels, championing AI for personalization, and establishing a unified CRM and communications strategy.
Senior Customer Support Associates act as escalation specialists, resolving high-priority issues from internal teams, social media, and executive channels via email, phone, and chat. They also provide peer-level guidance to Tier 1 agents and manage escalated contacts involving high-value collectors.
Client Services Manager – Australasia
Wenco (a Hitachi Construction Machinery subsidiary)
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Full Time
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12 Weeks Ago
Wenco (a Hitachi Construction Machinery subsidiary)
This role ensures quality technical and operational service delivery across Australasia by coordinating cross-functional interests to meet client requirements for solution delivery, support, and implementation. Key duties include driving operational excellence, managing regional service teams, and serving as the primary client contact for support and project visits.
The Customer Care Specialist manages the customer care escalations email workflow and works with the manager to ensure all sales team escalations are addressed daily. They must also resolve customer problems by working with other functional areas and notifying appropriate parties of the resolution actions taken.
The Customer Care Specialist manages the customer care escalations email workflow and works with the manager to ensure all sales team escalations are addressed daily. They also work on address exception reports and escalate issues to the proper pharmacy director, sales team representative, or analytics team.
The Manager will own the strategy and execution for the SMB segment, focusing on building a world-class digital-first engagement model to drive adoption, retention, and expansion across 6,000 districts. This involves leading a team of four CSMs while balancing automated workflows with high-value human intervention.
The specialist manages customer care escalations via email, works with the manager to address sales team escalations daily, and handles address exception reports from operations leadership. They must escalate issues to the proper director or team and collaborate with other functional areas to resolve customer problems.
The specialist manages the customer care escalations email workflow, addresses sales team escalations daily, and works with various functional areas to resolve customer problems using system databases. They must also report potential issues to management and handle assigned projects.
The specialist manages the customer care escalations email workflow and works with the customer service manager to ensure all sales team escalations are addressed daily. They must also work exception reports, report potential issues, and escalate problems to the proper pharmacy director, sales team representative, or analytics team.
Software Support Specialist
DAKCS Software Systems and PDCflow
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Full Time
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12 Weeks Ago
DAKCS Software Systems and PDCflow
The specialist will be responsible for answering incoming phone calls, diagnosing software problems, and fixing or writing code to resolve customer concerns. This role also involves answering operational questions and training customers on software functions while delivering professional customer service.
Responsibilities include managing technical role design, user administration, and authorization management for SAP ECC systems, alongside leading Segregation of Duties (SoD) conflict remediation and role redesign projects. The role also requires providing day-to-day technical support, resolving complex security issues, and coordinating testing efforts with functional and ABAP teams.
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Remote Telephone Member Service Representative
Jovia Financial Credit Union
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Full Time
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12 Weeks Ago
Jovia Financial Credit Union
The representative will handle member and non-member telephone calls across multiple queues, addressing inquiries about credit union products, services, and processing various account transactions while ensuring information security. Responsibilities also include processing external payments, assisting with live chats, cross-selling products, and meeting productivity and quality goals.
The role involves handling inbound and outbound calls with members, scheduling virtual appointments, and conducting informational presentations. Responsibilities also include assisting with applications, documentation, basic data entry, and maintaining accurate records.
Entry Level Customer Service (Work From Home)
Spade Recruiting
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Full Time
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12 Weeks Ago
Spade Recruiting
The primary responsibility involves connecting with members via scheduled virtual appointments to provide clear information about available supplemental benefit programs. This includes assisting clients with applications, documentation, answering questions, and maintaining accurate records.
Key responsibilities include handling inbound and outbound customer contacts professionally, ensuring first call resolution through effective problem-solving, and accurately documenting customer claims in appropriate systems. Agents must also utilize the knowledge base to answer questions while adhering to all required scripts, policies, and procedures.
Customer Service Representative (Remote)
Traveling with Tasha
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Full Time
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12 Weeks Ago
Traveling with Tasha
The representative will assist clients with travel-related inquiries, planning support, and coordinating reservations for accommodations, cruises, and vacation packages. Key duties include responding to client questions, maintaining accurate records, and ensuring travel plans are well-organized before and after trips.
Part Time Client Support Specialist - NFL (Seasonal), I
Zebra Technologies
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Full Time
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12 Weeks Ago
Zebra Technologies
The Specialist will provide remote technical support for Zebra’s player tracking system during practices, involving system monitoring, problem resolution, and data analysis using internal tools. Key duties include ensuring 100% up-time of the internal platform and cross-functionally interacting with engineering to resolve real-time system and data issues for client teams.
Customer Engagement Representative
Hopesglobalgetaways
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Full Time
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12 Weeks Ago
Hopesglobalgetaways
The Customer Engagement Representative will connect with clients to understand their travel preferences and help design customized travel plans. They will manage reservations and provide insights to enhance the client experience.
Customer Service Rep (Work From Home)
American Income Life Insurance Company
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Full Time
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12 Weeks Ago
American Income Life Insurance Company
The representative will assist clients by clearly explaining available products and services, addressing inquiries about coverage options, and continuously building product knowledge. They must also regularly review client plans to suggest more efficient and cost-effective solutions.
Entry Level CSR (Work From Home)
American Income Life Insurance Company
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Full Time
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12 Weeks Ago
American Income Life Insurance Company
The primary duties involve assisting clients by providing clear information regarding available services and programs, and responding to customer inquiries to help them understand their coverage options. Additionally, the role requires staying updated on company offerings and reviewing client plans to suggest more efficient and cost-effective solutions.
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Entry Level Customer Service - Work From Home
American Income Life Insurance Company
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Full Time
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12 Weeks Ago
American Income Life Insurance Company
The role involves assisting clients by clearly explaining available products and services, responding to inquiries, and providing guidance on coverage options. Additionally, the individual must stay updated on company offerings and regularly review client plans to suggest more efficient solutions.
The Customer Care Specialist is responsible for providing excellent customer service to patients, clients, and referral sources by answering calls, taking orders for durable medical and respiratory equipment, and gathering necessary documentation for processing orders.
The Customer Care Specialist is responsible for providing excellent customer service to patients, clients, and referral sources while handling incoming calls and processing orders for durable medical and respiratory equipment and supplies. Key duties involve gathering necessary documentation, verifying medical necessity and insurance coverage, informing patients of financial responsibilities, and accurately entering all order data into the system.
The Customer Care Specialist is responsible for providing excellent customer service to patients, clients, and referral sources by answering calls, processing orders for durable medical and respiratory equipment, and gathering necessary documentation.
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