The specialist will assist customers with general inquiries, simple issue resolution, and account-related questions primarily through email and message-based support. Key duties include providing professional assistance, updating customer records, and following established support procedures.
Remote Support Jobs (9,130)
Job category = Support
Medical Support Assistant
International SOS Government Medical Services
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Full Time
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12 Weeks Ago
International SOS Government Medical Services
The role involves meeting customer needs by coordinating appointment scheduling, handling front desk duties, and providing comprehensive clerical medical support to the VAMC and associated sites. Key tasks include managing schedules, updating patient records, handling correspondence, and resolving patient and co-worker concerns professionally.
This role promotes Stewart services through sales and marketing activities to ensure customer success while maximizing company revenue and market share. The specialist provides administrative and operational support to sales teams to assist with the selling and closing of Stewart products in line with sales goals.
The Senior Manager will provide strategic leadership and management for a global Technical Customer Support team, focusing on exceeding customer satisfaction and operational metrics at scale. Responsibilities include leading the team, serving as the primary escalation point for complex issues, and owning strategic vendor partnerships.
Technical Support Representative (ServiceTitan)
1840 & Company
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Full Time
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12 Weeks Ago
1840 & Company
The representative will provide remote technical support to users facing software or system issues, including troubleshooting platform errors, configuration problems, and access issues. They will also assist with system navigation, support onboarding, document resolutions, and escalate complex technical challenges when necessary.
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The representative will be responsible for answering client inquiries, providing product information, and resolving customer problems with empathy and eagerness. Duties include managing incoming calls, emails, and chats, adhering to procedures, and recording customer interactions.
The representative will be responsible for answering client inquiries, providing product information, and resolving customer problems with empathy and eagerness. Duties include managing incoming calls, emails, and chats, and recording customer interactions and account changes.
The specialist will assist clients by organizing details, answering questions, and ensuring efficient handling of requests through personalized coordination. This involves communicating needs, offering recommendations, managing confirmations, and maintaining organized documentation.
The Patient Service Representative will train patients and caregivers on the use and care of the LifeVest® device, setting up the equipment when patients are awaiting discharge from the hospital. They are also responsible for scheduling services, traveling to patient locations, programming the device per physician orders, and managing necessary paperwork.
The Customer Care Associate will act as a Brand Ambassador, serving as the first point of contact to resolve customer issues and answer questions while delivering exceptional service. Responsibilities include accurately assessing needs, responding to inquiries and complaints professionally, completing necessary documentation, and maintaining up-to-date product knowledge.
The primary responsibilities involve supporting customers by organizing and coordinating customized service arrangements, including lodging, transportation, and activities, while securing and verifying all reservations to ensure accuracy.
Remote Customer Relations Assistant
Triptasticadventures
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Full Time
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12 Weeks Ago
Triptasticadventures
The primary duties involve supporting clients by organizing and coordinating customized service arrangements, including lodging, transportation, and event services. This also requires securing and verifying reservations and maintaining professional communication via phone and email.
Remote Customer Engagement Specialist
Hotwire Communications Ltd
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Full Time
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12 Weeks Ago
Hotwire Communications Ltd
The specialist will provide high-level support via phone, chat, and email, addressing customer inquiries regarding technology services and products. This includes performing technical troubleshooting for Internet and IPTV issues and making service recommendations.
Help Desk Support Technician ( Brasil – Remoto )
GSB Solutions
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Full Time
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12 Weeks Ago
GSB Solutions
Responsibilities include providing high-level customer support via phone and chat, offering immediate solutions, and managing pending issues. This also involves escalating tasks to Level 2 and/or Level 3 technical teams when necessary.
The analyst will investigate and resolve customer issues across robotic and software systems by analyzing diagnostics, telemetry, and logs, driving issues to resolution rather than just triaging them. This role also involves building automation, tooling, and documentation to improve support quality and capacity.
The role involves being the primary contact for clients using a customs clearance platform, answering support tickets, and troubleshooting software issues. Responsibilities also include reviewing documentation, resolving tariff-related questions, and building positive client relationships.
Customer Support Representative (M-F, 11A-8P EST) 13 APPLICANTS
OPENLANE
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Full Time
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12 Weeks Ago
OPENLANE
The Customer Support Representative will be responsible for providing superior technical support and troubleshooting for OPENLANE customers, identifying, researching, and resolving technical and end-user application failures. This role also involves educating customers on best practices, documenting interactions in Salesforce, and serving as a Subject Matter Expert for training material development.
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The role involves supporting Workers’ Compensation Case Managers with administrative tasks such as data entry, communication distribution, and operating the Kofax system for document attachment and invoice processing. Responsibilities also include coordinating information flow, communicating with provincial boards, handling telephonic claim intake, and managing incoming mail to meet service level agreements.
The Director, Client Services will lead strategic client relationships and oversee the delivery of loyalty programs aimed at driving customer engagement and growing enterprise value. This involves owning client loyalty program strategy, translating insights into ROI-optimizing recommendations, and building senior-level client trust.
Remote Customer Experience- Email, Chat, Call 23 APPLICANTS
Essence Journey
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Full Time
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12 Weeks Ago
Essence Journey
The role involves communicating with clients and team members via email, chat, and phone to confirm schedules and follow-up details. Responsibilities also include maintaining records, updating internal systems, and coordinating communications between departments.
Provide courteous, prompt, and professional service to customers over the phone aiming for first contact resolution of concerns. This includes corresponding with retailers and customers, and maintaining up-to-date knowledge of company policies and products.
The Manager will act as the 'Voice of CX', partnering with leadership to understand business goals, and will manage a team of support associates by providing training, onboarding, and performance measurement. This role involves maintaining best practices and working cross-functionally to relay user feedback on feature requests and enhancements.
This role involves leading the strategy and execution of the customer experience function across all touchpoints, focusing on improving support operations and developing initiatives to increase customer retention and loyalty. The director will analyze customer feedback, implement scalable systems, and partner cross-functionally to translate insights into business improvements.
EV Technical Support Expert - DC Charging
Schneider Electric
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Full Time
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12 Weeks Ago
Schneider Electric
The expert will lead root cause analysis for escalated support cases involving high-power electronics, control logic, and software, while troubleshooting complex issues related to vehicle-charger interoperability and communication protocols. They will also proactively monitor the install base, analyze support data to identify systemic issues, and author high-quality technical documentation.
The Travel Customer Representative will support clients throughout their travel journey by responding to inquiries, resolving issues, and providing booking updates via email, phone, and messaging platforms. Key duties include assisting with bookings, changes, cancellations, and handling client concerns with empathy.
The specialist will provide responsive and professional customer support via phone, email, and online messaging while assisting clients with luxury and leisure travel reservations and itinerary updates. They must also monitor bookings for accuracy, resolve client concerns, and maintain organized records.
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The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. This includes communicating essential travel details, monitoring bookings for accuracy, and resolving client concerns with a solutions-focused mindset.
The representative will support clients throughout their travel journey by responding to inquiries, resolving issues, and providing booking updates via email, phone, and messaging platforms. Key duties include assisting with bookings, changes, cancellations, and ensuring client satisfaction through follow-up.
The Travel Customer Representative will support clients throughout their travel journey by responding to inquiries, resolving issues, and providing booking updates via email, phone, and messaging platforms. Key duties include assisting with bookings, changes, cancellations, and ensuring all client interactions reflect a commitment to exceptional service.
The representative will support clients throughout their travel journey by responding to inquiries, resolving issues, and providing booking updates via email, phone, and messaging platforms. Key duties include assisting with bookings, changes, cancellations, and handling client concerns with empathy.
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