Customer Support Specialist - Malay Speaker
Please mention DailyRemote when applying
AI Summary
Handle incoming customer inquiries via live chat and ticketing systems to identify needs and ensure satisfaction. Manage standard inquiries and escalate complex issues to the relevant departments for resolution.
Responsibilities
- Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
- Effectively analyze customer data to provide appropriate recommendations and resolve issues
- Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
- Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
- Build rapport with clients and effectively manage conflicts or misunderstandings
- Contribute to team efforts by achieving related results as needed
- Commit to meeting quality standards when handling customer inquiries
Requirements
- Excellent communication skills, both verbal and written
- Proficiency speaking and writing in Bahasa Melayu
- Strong interpersonal and communication skills
- High level of professionalism and customer service orientation
- Attention to detail, with excellent organizational and time management skills
- Ability to work well in a team and collaborate with other departments
- Own a laptop, stable and reliable internet connection
- A dedicated and quiet home workspace suitable for remote work
We Offer
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
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