Manage the inbound support queue by troubleshooting technical issues, integrations, and data syncs for a complex SaaS platform. Partner with Engineering and Product teams to resolve root causes and contribute to the company's knowledge base.
Remote Support Jobs (9,130)
Job category = Support
Provides frontline clinical workflow and medical affairs support to external clinicians while triaging scientific inquiries for Medical Science Liaisons. Manages clinician onboarding, routine test utilization questions, and coordinates communication between providers and the MSL team.
CX Solution Consultant
Gainwell Technologies LLC
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Full Time
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2 Weeks Ago
Gainwell Technologies LLC
The CX Solution Consultant acts as a strategic advisor designing end-to-end customer experience solutions to drive business outcomes. They bridge the gap between client needs and technology capabilities by leading discovery sessions and developing value-based narratives.
Facilitate the patient journey through care coordination, disease state education, and psychosocial support in a telephonic setting. Provide clinical feedback to enhance patient support programs and advocate for patients regarding insurance and reimbursement challenges.
Lead and manage a team of up to 30 Customer Service Representatives to ensure consistent service delivery and productivity. Oversee performance management, talent development, and act as the primary escalation point for high-touch patient care requests.
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Executive Assistant & Customer Experience Specialist
Assist World
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Full Time
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2 Weeks Ago
Assist World
Provide executive support to the founder by managing emails, action items, and wholesale communications. Handle customer service inquiries and investigate order issues within Shopify to reduce the founder's workload.
Provide multi-channel technical support to clients and manage the creation and configuration of event ticketing and registration. Troubleshoot technical issues, document bugs for engineering, and facilitate client training on platform features.
Independent Contractor: MCCYN CCR&R Support
Talentuition, LLC
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Full Time
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2 Weeks Ago
Talentuition, LLC
The contractor will provide technical assistance and support to three CCR&R organizations to increase provider enrollment in the MCCYN program. Responsibilities include developing recruitment materials, monitoring progress, and writing a final report on outcomes.
Lead and develop a team of 12-15 customer service representatives to deliver high-quality phone and transaction-based support. Monitor daily operations using data to drive accountability and optimize service delivery for policyholders.
Supervisor, Customer Care
iRhythm Technologies, Inc.
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Full Time
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2 Weeks Ago
iRhythm Technologies, Inc.
Manage and coach a team of Customer Care Advocates to achieve departmental goals and maintain high service quality. Oversee daily call center operations, handle multi-channel escalations, and streamline operational processes.
Customer Service Representative (Catalan)
David Kennedy Recruitment
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Full Time
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2 Weeks Ago
David Kennedy Recruitment
The Customer Service Representative will handle inquiries and requests through various communication channels while ensuring accurate updates in internal systems. They will foster positive relationships with customers by delivering prompt and courteous support.
Provide professional inbound and outbound call support to clients while following specific protocols and guidelines. Document customer inquiries in a database and perform follow-ups to ensure a high-quality customer experience.
Call for Release - Customer Service Representative (Northeast) Remote
Copart
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Full Time
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2 Weeks Ago
Copart
Coordinate the release and pickup of vehicles by communicating with body shops, owners, and insurance companies. Maintain accurate vehicle files and meet daily performance goals, including making over 100 calls per day.
The role involves troubleshooting operational issues within the Warehouse Management System and managing environment configurations. Additionally, the analyst will monitor SQL performance and maintain detailed technical documentation for the knowledge base.
Act as the frontline representative providing exceptional support to customers via phone and email while resolving software inquiries. Collaborate with internal teams to drive product improvements and ensure regulatory compliance regarding investor data.
Serve as the first point of contact for hospitality customers to troubleshoot VoIP and networking issues via phone, email, and chat. Manage the full lifecycle of support tickets, ensuring accurate documentation and timely escalation of complex issues.
The role involves providing technical support to customers, triaging issues, and building a scalable support function from the ground up. Key tasks include maintaining the knowledge base, writing bug reports, and collaborating with Engineering and Product teams to improve the platform.
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The advisor will serve as the first point of contact for customers, resolving inquiries via phone, email, and chat. Responsibilities include documenting interactions in the CRM and collaborating with team members to improve support processes.
The role focuses on orchestrating sales strategies and account plans to drive business growth through cross-Business Unit collaboration. Key duties include leading customer workshops, managing governance cadences, and ensuring CRM data accuracy to support the Global Account Manager.
Provide advanced clinical and technical support for cochlear implant cases, including troubleshooting and programming for field teams and recipients. Manage product complaint investigations and provide technical training and mentorship to other support audiologists.
Training & Support Consultant
Storable Australia - Newbook (LinkedIn)
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Full Time
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2 Weeks Ago
Storable Australia - Newbook (LinkedIn)
Provide world-class technical support and troubleshooting for clients while conducting tailored training sessions on product functionality. Manage the 'live day' transition for clients and maintain detailed documentation in CRM and knowledge bases.
The role involves providing world-class technical support and troubleshooting for clients while conducting tailored training sessions on product functionality. Additionally, the consultant manages the 'live day' transition and maintains detailed documentation in the CRM and Knowledge Base.
Manage and resolve medical device complaints by conducting root cause analysis and investigating findings. Serve as a liaison between Therapy Support and Quality Assurance to ensure regulatory compliance and customer satisfaction.
The coordinator manages client requests and coordinates service-related tasks to ensure smooth operational workflows. Responsibilities include tracking progress, maintaining digital documentation, and communicating with clients and team members.
The role involves managing system workflows, tracking task progress, and maintaining accurate digital records to ensure smooth daily operations. The coordinator will also communicate with team members to verify information and identify process inefficiencies.
Provide Tier I and Tier II operational IT support for the Bureau of Land Management, focusing on resolving incidents and requests within established SLAs. Responsibilities include managing user accounts, troubleshooting network issues, and maintaining knowledge management documentation.
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Online Mathematics Teachers (K-12 Support | USA Curriculum)
The Faculty
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Full Time
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2 Weeks Ago
The Faculty
Provide short-form, live academic assistance to K-12 students on a digital platform to help them overcome specific math obstacles. Focus on explaining equations, theories, and homework concepts in snapshot-style sessions.
Online Science Teacher (K-12 Support in Bio, Chem & Physics | USA Curriculum)
The Faculty
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Full Time
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2 Weeks Ago
The Faculty
Provide short-form, live academic assistance to K-12 students on science concepts and assignments. Focus on direct, snapshot-style support for biological, chemical, and physical sciences.
The Customer Experience Manager steers large enterprise customers through their cloud security journey to ensure robust security practices and maximize the value of Wiz. This includes managing strategic projects, driving product adoption, and acting as a trusted advisor to C-level stakeholders.
Fully Remote Call Center Intake Agent | $1K Hiring Bonus
Advocacy Solutions
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Full Time
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2 Weeks Ago
Advocacy Solutions
The Intake Agent serves as the primary contact for potential clients to complete consultations and applications for Social Security disability benefits. Responsibilities include handling high-volume inbound and outbound calls while accurately entering data from a script into the system.
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