Serve as the first point of contact for technical support, managing incidents and service requests via phone, email, or chat. Perform triage, troubleshooting, and routine system maintenance while ensuring resolution within SLAs.
Remote Support Jobs (9,679)
Job category = Support
Provide administrative and planning support to an EMEA-based Project Management team, focusing on route efficiency and documentation. Handle data management, reporting, and logistics to ensure smooth project execution and operational efficiency.
The Clinical Support Nurse manages patient communications and resolves clinical escalations to ensure high satisfaction and retention. They collaborate with licensed providers to deliver personalized, science-backed wellness care in a telehealth environment.
Remote Customer Service Representative
Next Stops travel
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Full Time
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8 Weeks Ago
Next Stops travel
Act as the primary contact for client inquiries and recommend appropriate service options. Organize schedules, manage third-party reservations, and maintain accurate internal records.
Lead and develop a global Level 2 Technical Support team while managing complex technical escalations and production incidents. Act as a bridge between customers and cross-functional teams to drive operational excellence and systemic improvements.
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The role involves proactive monitoring, maintenance, and troubleshooting of cellular network devices and data. Responsibilities include device provisioning, programming, lab testing, and providing technical support to customers.
The role involves proactive monitoring, maintenance, and troubleshooting of cellular network devices and data. Responsibilities also include device provisioning, programming, and conducting lab testing for systems maintenance.
Insurance Service Agent - Albanian Speaker
International Insurance Group
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Full Time
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8 Weeks Ago
International Insurance Group
Provide individualized customer service and policy options to bilingual clients while maintaining accurate records in the CRM database. Manage client relationships through phone, email, and text, and handle documentation using insurance carrier platforms.
Senior Support Specialist
BeMo Academic Consulting
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Full Time
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8 Weeks Ago
BeMo Academic Consulting
Provide exceptional support to current and prospective students via multiple communication channels and conduct onboarding orientations. Manage student records, resolve program-related concerns, and support the Student Support Manager in guiding junior team members.
Lead the strategic and day-to-day operations of a remote medical contact center, overseeing leadership teams to ensure service level agreements and quality standards are met. Implement AI-enabled workflows and automation to improve agent productivity while maintaining strict HIPAA and PHI data privacy safeguards.
Customer Service Representative I - NCC - 996246 ** Remote work only in Broward, Dade, Palm Beach and Lee County**
NSU Florida
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Full Time
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8 Weeks Ago
NSU Florida
Provides front-line customer assistance and troubleshooting for students and patients regarding admissions, enrollment, and healthcare scheduling. Manages multi-channel communications to achieve first-contact resolution and ensures compliance with HIPAA and university policies.
Customer Service Representative I - NCC - 992825 ** Remote work only in Broward, Dade, Palm Beach and Lee County**
NSU Florida
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Full Time
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8 Weeks Ago
NSU Florida
Provides front-line customer assistance and troubleshooting for students and patients regarding admissions, enrollment, and healthcare scheduling. Manages interactions across multiple channels to ensure first-contact resolution and compliance with university and HIPAA policies.
Customer Service Representative I - NCC - 996212 **Remote work only in Broward, Dade, Palm Beach and Lee County**
NSU Florida
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Full Time
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8 Weeks Ago
NSU Florida
Provides front-line customer assistance and troubleshooting for students and patients regarding admissions, enrollment, and healthcare scheduling. Manages multi-channel communications to ensure first-contact resolution and compliance with HIPAA regulations.
Customer Service Representative I - NCC - 993882 ** Remote work only in Broward, Dade, Palm Beach and Lee County **
NSU Florida
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Full Time
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8 Weeks Ago
NSU Florida
Provides front-line customer assistance and troubleshooting for students and patients regarding admissions, enrollment, and healthcare scheduling. Manages interactions across multiple channels to ensure first-contact resolution and compliance with university and HIPAA policies.
The role involves owning and resolving Tier 2 technical support cases related to accounts, ensuring timely resolution and customer satisfaction. Responsibilities include documenting solutions in knowledge articles and mentoring colleagues to improve overall team competence.
Manage the full-cycle onboarding of corporate accounts across global banks, EMIs, and crypto exchanges. Lead end-to-end compliance processes including KYC, KYB, and AML reviews while maintaining relationships with bank relationship managers.
Manage the full-cycle onboarding of corporate accounts across global banks, EMIs, and crypto exchanges. Lead end-to-end KYC, KYB, and AML processes while maintaining relationships with bank compliance officers and identifying new payment rails.
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Gather and record First Notice of Loss (FNOL) and First Notice of Incident (FNOI) information from customers. Provide prompt, empathetic support while accurately documenting claim details in the system.
Provide exceptional pre- and post-sales customer support via phone, email, and chat for a luxury fashion brand. Maintain expert product knowledge and manage interactions within systems to meet quality standards and SLAs.
Bilingual Air Reservation Agent, Call Center | Agent de réservation aérienne bilingue, centre d'appels
H.I.S Canada Travel Inc.
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Full Time
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8 Weeks Ago
H.I.S Canada Travel Inc.
Handle inbound and outbound inquiries to assist customers with flight bookings, modifications, and cancellations. Provide accurate travel information and fare quotes while maintaining high customer satisfaction metrics.
Lead and develop Tier 1 Customer Service and Tier 2 Technical Support teams, including remote and international members. Oversee the end-to-end customer engagement process, optimize support operations via Zoho Desk, and implement EOS® practices to drive operational excellence.
Respond to customer inquiries via telephone, email, and chat in German while resolving issues according to company protocols. Document all interactions in the support system and escalate complex cases to senior personnel.
Provide comprehensive support to travelers by managing inquiries, processing itinerary changes, and resolving concerns. Ensure a smooth travel experience through proactive check-ins and accurate guidance on agency policies.
Customer Support Executive (3PM - 12AM Vietnam Time)
Clearer.io
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Full Time
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8 Weeks Ago
Clearer.io
Provide expert assistance to customers via live chat, managing inquiries from initial contact through to problem diagnosis and resolution. Collaborate with product specialists and developers by logging support tickets and updating support center articles.
Handle a high volume of inbound calls to support customers, dealers, and repair facilities regarding coverage and claims. Maintain accurate documentation and collaborate with stakeholders to ensure a positive customer experience.
Handle online booking tool queries and service issues while providing resolutions within agreed service levels. Investigate root causes of issues and develop improvement opportunities to enhance customer satisfaction.
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The specialist handles complex coding escalations and ensures accurate code assignment through thorough medical record reviews. They serve as a subject matter expert, mentoring staff and ensuring adherence to regulatory requirements and payer policies.
Handle online booking tool queries and service issues while investigating root causes to develop improvement opportunities. Ensure timely resolution of customer correspondence and maintain positive working relationships through professional communication.
Provide technical support and troubleshooting for the Advarra product suite via email, chat, and ticketing systems. Act as a liaison between customers and product teams to advocate for software enhancements and resolve complex issues.
Provide professional support to customers via live chat and email across multiple iGaming brands. Handle approximately 70 cases per shift while collaborating with internal teams to resolve issues and improve customer experience.
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Support Jobs by Country
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