Technical Support Engineer Tier 1 - Europe

Technical Support Engineer Tier 1

Support Engineering Manager

You will co-own the day-to-day KPIs, metrics, and processes for the Support team while managing and coaching a distributed group of Support Engineers. Additionally, you will drive operational excellence, handle incident escalations, and partner with Product and Engineering leadership to represent the voice of the customer.

Manager, Solutions Support Engineering - São Paulo

Manage, coach, and mentor a team of technical support engineers to ensure high-quality customer support and timely issue resolution. Drive operational efficiency by implementing automation, managing escalations, and collaborating with internal teams to improve product support models.

Director of Support Engineering - Americas

The Director of Support Engineering will lead the strategic evolution of the support engineering function, shaping triage, escalation, and feedback mechanisms. They will manage the Support Engineering Manager while partnering with Product and Engineering leadership to improve product supportability and operability.

AIOps Support Engineers 12 applicants

Perform manual Tier 1 triage by monitoring, detecting, and classifying incidents across a diverse application portfolio. Coordinate with support groups and application owners to resolve incidents while contributing to the shift toward proactive issue prevention.

Manager, Support Engineering, US Government

Lead a team of support engineers to provide high-quality technical support for US Government customers while managing complex environments. Collaborate with product and engineering teams to refine support processes and advocate for government-specific customer needs.

Manager, Engineering Support

You will lead a team of Technical Solutions Engineers to triage, diagnose, and resolve production issues while operationalizing support processes through automation and documentation. The role involves hands-on coding, incident command, and translating ticket data into actionable product roadmap improvements.

Senior Manager, Technical Support Engineering

The Senior Manager will lead Tier 2/Tier 3 Technical Support teams, overseeing performance, organizational design, and cross-functional partnerships to ensure operational excellence. They are responsible for driving key metrics like CSAT and SLA while shaping long-term support strategy and managing critical customer escalations.

Support Engineering Lead

Lead and develop a team of Support Engineers to resolve complex technical issues on an API-driven fraud and payments platform. Build operational processes for incident management and partner with Product and Engineering to influence platform improvements.

Manager, Software Engineering Support

Lead the Development Support team in investigating production issues, fixing bugs, and improving platform stability. Act as the primary technical escalation point while writing high-quality code in PHP and React to reduce technical debt.

Manager, Customer Support Engineering

Lead and develop a team of Customer Solutions Engineers across the APJ region to provide high-quality technical support for enterprise customers. Strategize support processes and collaborate cross-functionally to drive product adoption and enhance customer satisfaction.

Specialist, Field Support Engineering

Provide on-site and remote technical support for the installation, repair, and maintenance of field equipment and systems. Collaborate with cross-functional teams to resolve hardware and software issues while documenting service activities and training clients.

Support Engineering Manager (APAC) 16 applicants

Lead the APAC support engineering team by managing escalations, maintaining technical standards, and ensuring seamless global handoffs. Act as a bridge between users and the product team to translate support patterns into product improvements.

Intern - Support Engineering

The role involves writing HTML and CSS to tailor medical documents and providing real-time platform support. The intern will act as an integral member of the technical support team on a shifting schedule.

Engineering Manager, Community Support Engineering (Routing and Data) 54 applicants

The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.

Sr. Endpoint Support (Desktop) Engineers - Remote

Serve as a Tier 3 escalation point for complex endpoint support issues while providing technical leadership and mentorship to junior technicians. Manage endpoint provisioning, configuration, deployment, and lifecycle management while collaborating with infrastructure and security teams.

Team Lead, Engineering - MyWP Support

The Team Lead oversees a four-person shift of application support engineers, managing incident resolution and major incident coordination. They provide hands-on technical support while mentoring team members and ensuring adherence to SLA and ITIL standards.

IT Engineering Systems Support Specialist

The specialist will design, package, and deploy Windows-based engineering applications across a global enterprise environment. They are also responsible for maintaining core engineering systems, automating workflows, and providing technical support to resolve complex application issues.

Analyst, Engineering Services Support 16 applicants

The analyst will provide financial support for engineering service segments, including budget preparation, cost center analysis, and monthly closing activities. They will also collaborate with operational leadership and HR to ensure accurate financial reporting and resource management.

Customer Support Specialist (Space Engineers)

Act as the primary communication bridge between the Space Engineers player communities and the development teams by monitoring sentiment and identifying recurring issues. Translate qualitative player feedback into actionable insights for production, QA, and game design teams while maintaining player-facing documentation.

IT Support Specialist (Specialist, Engineering & Technical Services)

Provide Tier 1 technical support for enterprise applications, infrastructure, and end-user systems while troubleshooting escalated tickets. Coordinate with engineering and security teams to maintain operational stability and document resolution procedures.

Engineering Lead, Production Support (Remote)

You will serve as the primary responder for production incidents, triaging and resolving issues across the company's technical stack. Additionally, you will build monitoring systems and maintain reporting metrics to proactively identify and address recurring failure patterns.

Application Engineering / Technical support manager

The Application Engineer will serve as a technical interface between customers and internal teams, providing support throughout the sales process and contributing to product development. They will also manage technical inquiries, conduct evaluations, and build long-term relationships with European partners.

Support Specialist with Emphasis on Engineering Analysis (EA)

The Support Specialist provides frontline technical support, including installation, troubleshooting, and maintenance for engineering analysis products. They are responsible for documenting customer interactions, creating knowledge articles, and collaborating with the development team to resolve issues.