Remote Support Engineer Jobs (27)
Search = support engineer
Job category = Support
Lead a team of support engineers to resolve complex technical issues and manage customer relationships to ensure high satisfaction. Drive product improvements by collaborating with planning teams and implementing AI-enabled efficiencies in support delivery.
Lead the Development Support team in investigating production issues, fixing bugs, and improving platform stability. Act as the primary technical escalation point while writing high-quality code in PHP and React to reduce technical debt.
Senior Manager, Software Maintenance Engineering(Technical Support, Mandarin speaking)
Red River
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Full Time
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2 Days Ago
Red River
Lead and develop a high-performing technical support organization providing advanced diagnostics and troubleshooting for enterprise customers. Drive operational excellence by improving global processes, managing complex escalations, and partnering with cross-functional teams to enhance the customer experience.
Lead a technical support engineering team serving as the highest point of escalation for complex client issues. Coordinate between engineering, development, and sales to drive high-quality resolutions and process improvements.
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Intern – Project and Engineering Support
United Nations Development Programme
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Full Time
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1 Week Ago
United Nations Development Programme
The intern will provide technical monitoring and review for the construction of evacuation shelters and assist in drafting operation and maintenance plans. Additionally, they will support visibility and communication efforts through the creation of multimedia content and stakeholder engagement.
Manage and mentor a team of Technical Support Engineers to provide high-quality technical support for the Wiz product. Drive productivity through AI-powered automations and collaborate with internal teams to resolve high-priority customer escalations.
Manage the Technical Support Engineering team by hiring, coaching, and maintaining SLOs while handling complex escalations. Lead the transformation of the support function by implementing AI and automation to eliminate repetitive work and improve efficiency.
Act as the primary subject matter expert to provide deep technical guidance and resolve complex Kubernetes issues for customers. Document best practices and mentor junior team members while participating in an on-call rotation.
Lead and develop a team of Customer Solutions Engineers across the APJ region to provide high-quality technical support for enterprise customers. Strategize support processes and collaborate cross-functionally to drive product adoption and enhance customer satisfaction.
Provide on-site and remote technical support for the installation, repair, and maintenance of field equipment and systems. Collaborate with cross-functional teams to resolve hardware and software issues while documenting service activities and training clients.
Lead the APAC support engineering team by managing escalations, maintaining technical standards, and ensuring seamless global handoffs. Act as a bridge between users and the product team to translate support patterns into product improvements.
Lead and mentor a global team of Solutions Support Engineers to resolve complex technical issues and provide a high-quality customer experience. Collaborate with Product Management and Engineering teams to improve product features and scale support through automation.
Lead and mentor a support engineering team to ensure a scalable, high-quality operation while managing queue health and KPIs. Act as the operational backbone by removing blockers, coordinating with product and engineering teams, and driving continuous improvement through playbooks.
Support Engineering Manager (Software Product) 118 APPLICANTS
Istari Digital
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Full Time
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8 Weeks Ago
Istari Digital
Lead a team of Technical Support Engineers to manage the support function and maintain a high-quality bug reporting gate for engineering. Own support tooling, metrics, and the product feedback loop to improve the customer experience.
Lead the strategic evolution of the Support Engineering function by designing scalable technical support systems and tooling. Partner with Engineering and Product teams to reduce recurring technical issues and ensure support insights influence the product roadmap.
The role involves writing HTML and CSS to tailor medical documents and providing real-time platform support. The intern will act as an integral member of the technical support team on a shifting schedule.
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The role involves writing HTML and CSS tailored for medical documents and providing real-time platform support. You will work as an integral member of the technical support team on a shifting schedule.
Lead, mentor, and coach a team of high-performing Technical Support Engineers while driving operational efficiency and process improvements. Collaborate with cross-functional teams to resolve complex technical issues and ensure a world-class customer experience.
Engineering Manager, Community Support Engineering (Routing and Data) 46 APPLICANTS
Airbnb
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Full Time
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15 Weeks Ago
Airbnb
The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.
The Support Engineering Manager will oversee a technically proficient team focused on resolving complex product issues, supporting integrations, and influencing product decisions through customer insights, while also defining best practices for this new function. This involves leading and developing engineers, building scalable processes for technical triage and debugging, and collaborating closely with Engineering and Product teams.
Support Technician - Engineering Analysis
Milsoft Utility Solutions, Inc.
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Full Time
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2 Weeks Ago
Milsoft Utility Solutions, Inc.
Provide frontline technical support for EA products, including installation, troubleshooting, and maintenance in a 24/7 environment. Translate customer issues into detailed tickets for the development team and create knowledge base articles.
Analyst, Engineering Services Support
Westinghouse Electric Company, LLC
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Full Time
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12 Weeks Ago
Westinghouse Electric Company, LLC
The analyst will provide financial support for engineering service segments, including budget preparation, cost center analysis, and monthly closing activities. They will also collaborate with operational leadership and HR to ensure accurate financial reporting and resource management.
Provide project coordination and operational support for a global Capacity Engineering team across 24+ data center sites. Act as the central point of communication to manage roadmaps, track milestones, and deliver leadership reporting.
Lead and scale the Forward Deployed Engineering and Technical Support teams to ensure successful customer deployments and expert technical assistance. Act as a cross-functional connector between customers, Sales, and Product Engineering to shape the product roadmap based on field feedback.
Maintain and support Engineering IT services to ensure operational performance and alignment with end-user needs. Manage software deployment solutions, including building, testing, and debugging packages while resolving technical incidents and service requests.
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Maintain and support Engineering IT services to ensure they remain operational and performant for end users. Manage software deployment solutions, including building, testing, and debugging packages while resolving technical incidents and service requests.
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