Junior Support Engineer

Manager, Technical Support Engineering - East

You will lead, mentor, and coach a team of Technical Support Engineers while driving operational efficiency and process improvements. You will also collaborate cross-functionally with Product and Engineering teams to resolve complex issues and enhance the overall customer experience.

Manager, Support Engineering, US Government

Lead a team of support engineers to provide high-quality technical support for US Government customers while managing complex environments. Collaborate with product and engineering teams to refine support processes and advocate for government-specific customer needs.

Manager, Engineering Support

You will lead a team of Technical Solutions Engineers to triage, diagnose, and resolve production issues while operationalizing support processes through automation and documentation. The role involves hands-on coding, incident command, and translating ticket data into actionable product roadmap improvements.

Associate Manager - Technical Support Engineering

The Associate Manager will lead a team of support engineers to ensure high-quality technical issue resolution and customer satisfaction. They are responsible for driving process improvements, managing team performance, and leveraging AI tools to optimize operational efficiency.

Senior Manager, Technical Support Engineering

The Senior Manager will lead Tier 2/Tier 3 Technical Support teams, overseeing performance, organizational design, and cross-functional partnerships to ensure operational excellence. They are responsible for driving key metrics like CSAT and SLA while shaping long-term support strategy and managing critical customer escalations.

Support Engineering Lead

Lead and develop a team of Support Engineers to resolve complex technical issues on an API-driven fraud and payments platform. Build operational processes for incident management and partner with Product and Engineering to influence platform improvements.

Manager, Software Engineering Support

Lead the Development Support team in investigating production issues, fixing bugs, and improving platform stability. Act as the primary technical escalation point while writing high-quality code in PHP and React to reduce technical debt.

Senior Manager, Software Maintenance Engineering(Technical Support, Mandarin speaking)

Lead and develop a high-performing technical support organization providing advanced diagnostics and troubleshooting for enterprise customers. Drive operational excellence by improving global processes, managing complex escalations, and partnering with cross-functional teams to enhance the customer experience.

Technical Support Engineering

Act as the primary subject matter expert to provide deep technical guidance and resolve complex Kubernetes issues for customers. Document best practices and mentor junior team members while participating in an on-call rotation.

Manager, Customer Support Engineering

Lead and develop a team of Customer Solutions Engineers across the APJ region to provide high-quality technical support for enterprise customers. Strategize support processes and collaborate cross-functionally to drive product adoption and enhance customer satisfaction.

Specialist, Field Support Engineering

Provide on-site and remote technical support for the installation, repair, and maintenance of field equipment and systems. Collaborate with cross-functional teams to resolve hardware and software issues while documenting service activities and training clients.

Support Engineering Manager (APAC)

Lead the APAC support engineering team by managing escalations, maintaining technical standards, and ensuring seamless global handoffs. Act as a bridge between users and the product team to translate support patterns into product improvements.

Director of Support Engineering - Americas

Lead the strategic evolution of the Support Engineering function by designing scalable technical support systems and tooling. Partner with Engineering and Product teams to reduce recurring technical issues and ensure support insights influence the product roadmap.

Intern - Support Engineering

The role involves writing HTML and CSS to tailor medical documents and providing real-time platform support. The intern will act as an integral member of the technical support team on a shifting schedule.

Intern - Support Engineering

The role involves writing HTML and CSS tailored for medical documents and providing real-time platform support. You will work as an integral member of the technical support team on a shifting schedule.

Engineering Manager, Community Support Engineering (Routing and Data) 48 applicants

The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.

IT Engineering Systems Support Specialist

The specialist will design, package, and deploy Windows-based engineering applications across a global enterprise environment. They are also responsible for maintaining core engineering systems, automating workflows, and providing technical support to resolve complex application issues.

Engineering Manager, Support & Stability

Lead the Support & Stability team to maintain high-risk application domains and implement AI-driven automation for permanent fixes. Manage engineering support triage and provide leadership on system health and stability trends to executive leadership.

Analyst, Engineering Services Support

The analyst will provide financial support for engineering service segments, including budget preparation, cost center analysis, and monthly closing activities. They will also collaborate with operational leadership and HR to ensure accurate financial reporting and resource management.

Director, Forward Deployed Engineering & Technical Support

Lead and scale the Forward Deployed Engineering and Technical Support teams to ensure successful customer deployments and expert technical assistance. Act as a cross-functional connector between customers, Sales, and Product Engineering to shape the product roadmap based on field feedback.

Engineering Systems IT Support

Maintain and support Engineering IT services to ensure operational performance and alignment with end-user needs. Manage software deployment solutions, including building, testing, and debugging packages while resolving technical incidents and service requests.

Engineering Systems IT Support

Maintain and support Engineering IT services to ensure they remain operational and performant for end users. Manage software deployment solutions, including building, testing, and debugging packages while resolving technical incidents and service requests.