Lead and mentor a global team of Solutions Support Engineers to resolve complex technical issues and provide a high-quality customer experience. Collaborate with Product Management and Engineering teams to improve product features and scale support through automation.
Remote Support Engineer Jobs (15)
Search = support engineer
Job category = Support
Solutions Architecture, Data Engineering and Application Engineering support Consultant, SD-OATC-PADU, 11 months, Copenhagen, Denmark (Remote), Req: 593423
UNICEF
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Full Time
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6 Days Ago
UNICEF
Provide solutions architecture, cloud infrastructure, and data engineering support for UNICEF Supply Division digitalization initiatives. This includes managing enterprise platforms, analytics solutions, and data warehouse modernization over an 11-month period.
Lead the strategy and execution of Level 2 and Level 3 technical support for mission-critical healthcare software products. Bridge the gap between product engineering and customer-facing support to drive software stability and operational excellence.
Lead and mentor a support engineering team to ensure a scalable, high-quality operation while managing queue health and KPIs. Act as the operational backbone by removing blockers, coordinating with product and engineering teams, and driving continuous improvement through playbooks.
Support Engineering Manager (Software Product) 84 APPLICANTS
Istari Digital
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Full Time
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2 Weeks Ago
Istari Digital
Lead a team of Technical Support Engineers to manage the support function and maintain a high-quality bug reporting gate for engineering. Own support tooling, metrics, and the product feedback loop to improve the customer experience.
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Lead the strategic evolution of the Support Engineering function by designing scalable technical support systems and tooling. Partner with Engineering and Product teams to reduce recurring technical issues and ensure support insights influence the product roadmap.
Provide technical support for an AI Assistant platform, focusing on troubleshooting RAG-based responses and agentic workflows. Identify root causes using telemetry tools and collaborate with engineering teams to resolve defects and optimize assistant behavior.
Manage and mentor a team of Technical Support Engineers to provide an outstanding technical support experience for Wiz customers. Drive productivity through AI-first leadership, automation, and collaboration with internal product and engineering teams to resolve high-priority escalations.
Lead and scale a high-performing L1 technical support organization to ensure exceptional customer experience and rapid issue resolution. Oversee P1/P2 incident response, monitor system performance, and collaborate with engineering teams to improve product quality.
The role involves writing HTML and CSS to tailor medical documents and providing real-time platform support. The intern will act as an integral member of the technical support team on a shifting schedule.
The role involves writing HTML and CSS tailored for medical documents and providing real-time platform support. You will work as an integral member of the technical support team on a shifting schedule.
Lead, mentor, and coach a team of high-performing Technical Support Engineers while driving operational efficiency and process improvements. Collaborate with cross-functional teams to resolve complex technical issues and ensure a world-class customer experience.
Engineering Manager, Community Support Engineering (Routing and Data) 46 APPLICANTS
Airbnb
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Full Time
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9 Weeks Ago
Airbnb
The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.
The Support Engineering Manager will oversee a technically proficient team focused on resolving complex product issues, supporting integrations, and influencing product decisions through customer insights, while also defining best practices for this new function. This involves leading and developing engineers, building scalable processes for technical triage and debugging, and collaborating closely with Engineering and Product teams.
Analyst, Engineering Services Support
Westinghouse Electric Company, LLC
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Full Time
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6 Weeks Ago
Westinghouse Electric Company, LLC
The analyst will provide financial support for engineering service segments, including budget preparation, cost center analysis, and monthly closing activities. They will also collaborate with operational leadership and HR to ensure accurate financial reporting and resource management.
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