Senior Support Engineer

(Fluent English) L3 Support Engineer (remote)

(Fluent English) T3 Support Engineer (EU, Remote)

Technical Support Engineer Tier 1 - Europe

Director, Technical Support Engineering

The Director of Technical Support Engineering leads the global technical support organization, managing complex escalations and driving service readiness across all product lines. This role acts as a technical bridge between engineering, manufacturing, and service teams to ensure high-quality customer support and continuous product improvement.

Manager, Technical Support Engineering

The Manager of Technical Support Engineering will lead Tier 2/Tier 3 support teams, overseeing performance, organizational design, and cross-functional partnerships. They are responsible for driving key operational outcomes such as CSAT, SLA attainment, and incident readiness while scaling support excellence.

Manager, Assigned Support Engineering (EMEA)

You will manage a team of Assigned Support Engineers who provide proactive, relationship-based technical support to enterprise customers. Your role involves coaching the team, handling escalations, and collaborating with cross-functional departments to ensure customer success and program efficiency.

Technical Support Engineering Manager - SmartPay

The manager will oversee a Level 2 technical support team, handling escalations and ensuring adherence to service-level agreements. They will also act as a customer advocate by coordinating with product development and maintaining operational documentation.

Support Engineering Manager -West2 CMS team

Manages field service engineers and technicians to ensure successful installation, repair, and support of hardware and software systems. Builds partnerships with support organizations to drive revenue growth and optimize customer satisfaction.

Director, Support Engineering

You will lead and scale the global support engineering function, managing operations, tooling, and metrics to ensure high-quality technical support. You will also act as a bridge between customers and the product/engineering teams to drive technical resolutions and product improvements.

Manager, Solutions Support Engineering - São Paulo

Manage, coach, and mentor a team of technical support engineers to ensure high-quality customer support and timely issue resolution. Drive operational efficiency by implementing automation, managing escalations, and collaborating with internal teams to improve product support models.

Director of Support Engineering - Americas

The Director of Support Engineering will lead the strategic evolution of the support engineering function, shaping triage, escalation, and feedback mechanisms. They will manage the Support Engineering Manager while partnering with Product and Engineering leadership to improve product supportability and operability.

AIOps Support Engineers 12 applicants

Perform manual Tier 1 triage by monitoring, detecting, and classifying incidents across a diverse application portfolio. Coordinate with support groups and application owners to resolve incidents while contributing to the shift toward proactive issue prevention.

Manager, Engineering Support 11 applicants

You will lead a team of Technical Solutions Engineers to triage, diagnose, and resolve production issues while operationalizing support processes through automation and documentation. The role involves hands-on coding, incident command, and translating ticket data into actionable product roadmap improvements.

Senior Manager, Technical Support Engineering 12 applicants

The Senior Manager will lead Tier 2/Tier 3 Technical Support teams, overseeing performance, organizational design, and cross-functional partnerships to ensure operational excellence. They are responsible for driving key metrics like CSAT and SLA while shaping long-term support strategy and managing critical customer escalations.

Support Engineering Lead

Lead and develop a team of Support Engineers to resolve complex technical issues on an API-driven fraud and payments platform. Build operational processes for incident management and partner with Product and Engineering to influence platform improvements.

Manager, Software Engineering Support 11 applicants

Lead the Development Support team in investigating production issues, fixing bugs, and improving platform stability. Act as the primary technical escalation point while writing high-quality code in PHP and React to reduce technical debt.

Manager, Customer Support Engineering 12 applicants

Lead and develop a team of Customer Solutions Engineers across the APJ region to provide high-quality technical support for enterprise customers. Strategize support processes and collaborate cross-functionally to drive product adoption and enhance customer satisfaction.

Specialist, Field Support Engineering

Provide on-site and remote technical support for the installation, repair, and maintenance of field equipment and systems. Collaborate with cross-functional teams to resolve hardware and software issues while documenting service activities and training clients.

Intern - Support Engineering 12 applicants

The role involves writing HTML and CSS to tailor medical documents and providing real-time platform support. The intern will act as an integral member of the technical support team on a shifting schedule.

Director of Engineering, Solution Engineering and Support

Sr. Endpoint Support (Desktop) Engineers - Remote 18 applicants

Serve as a Tier 3 escalation point for complex endpoint support issues while providing technical leadership and mentorship to junior technicians. Manage endpoint provisioning, configuration, deployment, and lifecycle management while collaborating with infrastructure and security teams.

Team Lead, Engineering - MyWP Support

The Team Lead oversees a four-person shift of application support engineers, managing incident resolution and major incident coordination. They provide hands-on technical support while mentoring team members and ensuring adherence to SLA and ITIL standards.

Engineering Lead, Production Support (Remote)

You will serve as the primary responder for production incidents, triaging and resolving issues across the company's technical stack. Additionally, you will build monitoring systems and maintain reporting metrics to proactively identify and address recurring failure patterns.

Application Engineering / Technical support manager

The Application Engineer will serve as a technical interface between customers and internal teams, providing support throughout the sales process and contributing to product development. They will also manage technical inquiries, conduct evaluations, and build long-term relationships with European partners.

Engineering Manager (Engineering Policy & Standards Support)

The Engineering Manager will develop and maintain the engineering governance framework, including policies, standards, and guidance to ensure safe and compliant project delivery. They will also provide technical oversight, manage configuration and change control processes, and collaborate with stakeholders to drive continuous improvement.

Supply Chain & Engineering - Energy Components (EC) Support Consultant

The consultant will provide Level 2/3 technical support for Energy Components applications, including troubleshooting, database maintenance, and performance optimization. They will also manage change implementation, system upgrades, and deployment activities across various environments.

Support Specialist with Emphasis on Engineering Analysis (EA)

The Support Specialist provides frontline technical support, including installation, troubleshooting, and maintenance for engineering analysis products. They are responsible for documenting customer interactions, creating knowledge articles, and collaborating with the development team to resolve issues.