Member Services Intake Specialist

Imagine360 is seeking a Member Services Intake Specialist to join the team! The Intake Specialist is the first point of contact for members who need assistance with the initial file setup, have inquiries or require assistance with their balance bill submissions. This detail-oriented position works closely with Member Service Advocates and other internal/external counterparts to ensure and facilitate timely and accurate workflow administration, data integrity and a positive member experience.

Position Location: 100% remote

Responsibilities include but are not limited to:

• Assist members with their initial setup of their balance bills and respond to inquiries related to the balance bill management process
• Accurately initiate member balance bill/account information into Imagine360's database with a focus on quality, management of established turnaround SLA's and proper coordination of issue resolution
• Communicate with the Audit Team and our third-party partners to obtain all documentation related to a member's balance bill
• Responsible for the workflow and distribution of balance bill inquiries to the Member Services Advocates
• Track status and resolution of balance bill setup inquiries and issues
• Maintain accurate and complete documentation and follow-up diaries during all stages of the process
• Collaborate with other internal functions to address service issues and process/systemic enhancement opportunities
• Apply strong knowledge of HIPAA regulations

Required Experience/Education:

• High school diploma or GED
• Bachelor's Degree
• 2+ years within a customer service position, preferably in a healthcare environment
• Experience in healthcare or billing environments a plus

Skills and Abilities:

• Proficient in the use of Microsoft Outlook, Microsoft Word and Excel as well as internet navigation
• Experience in healthcare or billing environments a plus
• Ability to multi-task and thrive in a fast-paced entrepreneurial company
• Excellent communication skills via email and telephone; interpersonal skills and ability to maintain positive relationships
• Team player able to collaborate with other departments
• Ability to quickly adapt in an ever-changing environment

What can Imagine360 offer you?

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**