The role involves conducting market research and feasibility studies to analyze business development opportunities. You will also compile financial and competitive data to support senior management in strategic decision-making.
Remote Customer Experience Specialist Jobs (72)
Search = Customer Experience Specialist
Deliver personalized customer interactions across phone, SMS, email, and chat to build strong customer relationships. Collaborate with cross-functional leaders to share customer insights and advocate for service improvements.
Provide high-quality customer service to healthcare providers via calls, emails, and chat while proactively upselling platform features. Act as the voice of Zocdoc to resolve issues promptly and ensure providers can effectively utilize the marketplace services.
Customer Experience Specialist
Allied Roofing Partners
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Full Time
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1 Week Ago
Allied Roofing Partners
Act as the first point of contact for homeowners to qualify leads and schedule roofing inspections. Manage lead recovery by re-engaging previous customers and missed calls to convert them into appointments.
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As a Customer Experience Specialist, you will interact with patients across various channels to provide assistance and support. You will also work closely with the Clinical Support team to address patient inquiries and improve customer experience.
Act as the primary contact for online customers and retail associates to resolve inquiries regarding orders, returns, and product questions. Manage transactions and support workflows using Shopify and Microsoft applications to ensure smooth daily operations.
Manage end-to-end customer interactions across chat, email, phone, and social channels to resolve issues with empathy. Provide product guidance and share recurring customer patterns to help improve the overall user experience.
The role focuses on managing complex customer escalations and configuring AI solutions to reduce case volume. The specialist will synthesize customer patterns to influence Product and Engineering roadmaps.
Provide fast and empathetic support via chat, voice, and email to resolve platform, payment, and onboarding issues for healthcare professionals. Identify operational gaps and improve the worker experience while maintaining high professional standards.
You will provide premium, white-glove support to high-net-worth business owners by resolving complex issues related to banking, credit, and payments. Additionally, you will coordinate with internal teams like engineering and compliance while maintaining high standards of service and documentation.
The Customer Experience Specialist will be responsible for responding to client inquiries, coordinating service arrangements, and tracking scheduling updates to ensure professional and efficient handling of every request. This role requires maintaining accurate records and providing necessary follow-up support to guarantee client satisfaction.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using tools like Zendesk and Salesforce, maintaining documentation, and flagging recurring operational issues.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using CRMs, maintaining documentation, and monitoring trends to flag recurring issues.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using tools like Zendesk and Salesforce, maintaining clear documentation, and monitoring trends to flag recurring operational gaps.
Contact Center Senior Customer Experience Specialist - WBBS (Remote)
U.S. Bank
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Full Time
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11 hours ago
U.S. Bank
The specialist provides high-level customer service by resolving complex telephone inquiries related to business, wealth management, and fraud support. They act as a liaison between customers and various bank departments to ensure accurate resolution of issues.
Contact Center Customer Experience Specialist - 24hr (Bilingual - Spanish)
U.S. Bank National Association
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Full Time
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4 Days Ago
U.S. Bank National Association
Provide high-level customer service by resolving telephone and email inquiries regarding accounts, fraud support, and internet operations. Act as a liaison between customers and bank departments to resolve complex technology and financial issues.
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Contact Center Customer Experience Specialist - 24hr (Bilingual - Spanish)
U.S. Bank
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Full Time
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4 Days Ago
U.S. Bank
Provide high-level customer service by responding to telephone and email inquiries regarding financial accounts and fraud support. Act as a liaison between customers and bank departments to resolve complex technology and banking issues.
Remote Vietnamese Bilingual Customer Experience Specialist
Alignment Health
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Full Time
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1 Week Ago
Alignment Health
Deliver compassionate and seamless service to seniors and individuals with disabilities by resolving inquiries regarding benefits and eligibility. The role involves owning the member experience end-to-end and documenting all interactions to ensure continuity of care.
Manage high-volume user support via chat and email using Intercom during live sports events. Resolve time-sensitive platform issues and provide feedback to improve internal documentation and FAQs.
Customer Experience Specialist (56929)
APPLIED TECHNICAL SERVICES LLC
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Full Time
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1 Week Ago
APPLIED TECHNICAL SERVICES LLC
The specialist manages inbound customer inquiries and leads throughout the sales and service lifecycle. They are responsible for guiding customers to appropriate service solutions and maintaining accurate CRM records.
The specialist manages inbound customer inquiries and leads throughout the sales and service lifecycle. They act as the primary point of contact to guide customers toward appropriate service solutions and maintain accurate CRM records.
Customer Experience Specialist – RBCx (Mydoh)
Royal Bank of Canada
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Full Time
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1 Week Ago
Royal Bank of Canada
Provide exceptional support to families across Canada by resolving day-to-day questions and acting as the voice of the customer. Proactively engage users through phone, email, and live chat to ensure high levels of satisfaction.
Provide exceptional support to families across Canada by resolving day-to-day questions through various communication channels. Act as the voice of the customer to help the team improve satisfaction and engagement.
Contact Center Customer Experience Specialist - Cardmember Services
U.S. Bank National Association
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Full Time
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1 Week Ago
U.S. Bank National Association
Provide high-level customer service by resolving telephone and email inquiries regarding cardmember services and fraud support. Act as a liaison between customers and internal departments to resolve complex technology or account issues.
Provide overnight support to UK customers via chat, email, and phone, taking full ownership of complex issues from first contact to resolution. Act as an expert in business admin tools to help customers with invoicing, tax, and payment-related queries.
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Customer Experience Specialist, NAM
Jetstream Hospitality Solutions Inc.
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Full Time
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1 Week Ago
Jetstream Hospitality Solutions Inc.
Manage high-volume live guest and partner communications across multiple channels including phone, email, and WhatsApp. Handle bookings, cancellations, and guest complaints while making real-time judgment calls to balance guest satisfaction with business needs.
Planning Specialist, Customer Experience
Rentokil Pest Control
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Full Time
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1 Week Ago
Rentokil Pest Control
Utilize route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. Perform data analysis on resource availability and territory while reporting key metrics to supervisors and managers.
Contact Center Customer Experience Specialist - Cardmember Services 14 APPLICANTS
U.S. Bank
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Full Time
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2 Weeks Ago
U.S. Bank
Provide high-level customer service by resolving telephone and email inquiries regarding cardmember services and fraud support. Act as a liaison between customers and internal departments to resolve complex technology and account issues.
Act as the primary point of contact for childcare providers to resolve platform issues and drive feature adoption. Manage a portfolio of clients to ensure long-term success and relay customer feedback to the product team.
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