Guide strategic accounts through the onboarding and implementation process for Showbie and Socrative. Provide technical support and troubleshoot issues across multiple platforms to ensure long-term customer success.
Remote Customer Experience Specialist Jobs (71)
Search = Customer Experience Specialist
Manage end-to-end customer interactions across chat, email, phone, and social channels to resolve issues with empathy. Provide product guidance and share recurring customer patterns to help improve the overall user experience.
Customer Experience Specialist
Allied Roofing Partners
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Full Time
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1 Week Ago
Allied Roofing Partners
Act as the first point of contact for homeowners to qualify leads and schedule roofing inspections via phone, website, and social media. Re-engage aging leads and previous customers to convert them into scheduled appointments while documenting all interactions in the CRM.
Serve as a subject matter expert providing comprehensive assistance to patients via email, phone, EMR, and chat. Collaborate with clinical and medical teams to support product dosing, at-home testing, and the improvement of CX infrastructure.
The role focuses on managing complex customer escalations and configuring AI solutions to reduce case volume. The specialist will synthesize customer patterns to influence Product and Engineering roadmaps.
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Provide fast and empathetic support via chat, voice, and email to resolve platform, payment, and onboarding issues for healthcare professionals. Identify operational gaps and improve the worker experience while maintaining high professional standards.
You will provide premium, white-glove support to high-net-worth business owners by resolving complex issues related to banking, credit, and payments. Additionally, you will coordinate with internal teams like engineering and compliance while maintaining high standards of service and documentation.
The Customer Experience Specialist will be responsible for responding to client inquiries, coordinating service arrangements, and tracking scheduling updates to ensure professional and efficient handling of every request. This role requires maintaining accurate records and providing necessary follow-up support to guarantee client satisfaction.
The specialist will consult with clients to understand their travel needs, research options, present customized recommendations, and coordinate all necessary reservations and bookings. This role involves providing exceptional customer service before, during, and after travel to ensure client satisfaction.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using tools like Zendesk and Salesforce, maintaining documentation, and flagging recurring operational issues.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using CRMs, maintaining documentation, and monitoring trends to flag recurring issues.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using tools like Zendesk and Salesforce, maintaining clear documentation, and monitoring trends to flag recurring operational gaps.
Provide high-level customer service by responding to telephone and email inquiries regarding prepaid products and services. Research and resolve complex issues related to fraud support, internet operations, and technology.
Senior Customer Experience Specialist
GCI Communication Corp
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Full Time
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2 Days Ago
GCI Communication Corp
Own and improve assigned stages of the customer journey to ensure a high-quality, consistent experience across all touchpoints. Lead cross-functional initiatives to resolve friction points and monitor journey-level KPIs to drive customer satisfaction and loyalty.
Act as the subject matter expert for BioRender's data analysis product, providing high-touch support to enterprise partners and researchers. Bridge the gap between users and internal teams by translating customer feedback into actionable product insights for Engineering and Product teams.
Planning Specialist, Customer Experience
Rentokil Pest Control
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Full Time
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4 Days Ago
Rentokil Pest Control
Utilize route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. Perform data analysis on resource availability and territory while reporting key metrics to supervisors and managers.
Deliver compassionate, end-to-end service to seniors and individuals with disabilities by resolving inquiries regarding benefits, eligibility, and claims. The role involves managing high call volumes, documenting interactions in real-time, and advocating for members to ensure first-call resolution.
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Deliver exceptional support to Spanish and English speaking customers and insurance agents via email, chat, SMS, and phone. Manage policy status inquiries and complex agent compensation and contract details.
Planning Specialist, Customer Experience
Rentokil Pest Control
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Full Time
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1 Week Ago
Rentokil Pest Control
The role involves using route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. It also requires performing data analysis on resource availability and reporting metrics to supervisors and managers.
Planning Specialist, Customer Experience
Rentokil Pest Control
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Full Time
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1 Week Ago
Rentokil Pest Control
Utilize route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. Perform data analysis on resource availability and territory while reporting key metrics to supervisors and managers.
Remote Customer Experience Specialist – Travel
Destination Careers
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Full Time
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1 Week Ago
Destination Careers
Assist clients with travel planning and hotel bookings to create memorable experiences. Manage client communications, follow-ups, and provide accurate travel information.
Customer Experience Specialist II
Integrated Specialty Coverages, LLC
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Full Time
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1 Week Ago
Integrated Specialty Coverages, LLC
Manage complex customer inquiries and de-escalations across sales, policy services, and billing functions. Serve as a team resource by mentoring new hires and contributing to process improvements within Zendesk.
The specialist will manage client communications and coordinate service requests to ensure high standards of customer care. They are responsible for maintaining accurate records and resolving client inquiries across various digital platforms.
Serve as the primary point of contact for clinical trial participants and site coordinators to provide empathetic support and resolve inquiries. Collaborate with cross-functional teams to build scalable support infrastructure, documentation, and feedback loops for product improvement.
Customer Experience Specialist 1 - Dental Contact Center
Principal Financial Group
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Full Time
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2 Weeks Ago
Principal Financial Group
Handle inbound and outbound calls to assist customers with dental insurance plan inquiries and benefit understanding. Ensure a positive customer experience by solving inquiries in real-time and identifying opportunities for service improvement.
Customer Experience Specialist 1 - Group Administration
Principal Financial Group
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Full Time
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2 Weeks Ago
Principal Financial Group
Handle inbound and outbound calls to resolve inquiries from employer administrators, agents, and employees regarding policies. Focus on providing a positive, integrated customer experience while identifying opportunities for process innovation.
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Planning Specialist, Customer Experience
Rentokil Pest Control
·
Full Time
·
2 Weeks Ago
Rentokil Pest Control
Utilize route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. Perform data analysis on resource availability and territory while reporting key metrics to supervisors and managers.
Planning Specialist, Customer Experience
Rentokil Pest Control
·
Full Time
·
2 Weeks Ago
Rentokil Pest Control
Utilize route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. Perform data analysis on resource availability and territory while reporting key metrics to supervisors and managers.
Planning Specialist, Customer Experience
Rentokil Pest Control
·
Full Time
·
2 Weeks Ago
Rentokil Pest Control
Utilize route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. Perform data analysis on resource availability and territory while reporting key metrics to supervisors and managers.
Associate Customer Experience Specialist
First Advantage Global operating Centre
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Full Time
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2 Weeks Ago
First Advantage Global operating Centre
Provide high-quality support to clients and candidates via voice, chat, and email using various business applications. Resolve inquiries efficiently while maintaining professional documentation and collaborating with internal teams.
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