Responsible for maintaining, supporting, and improving existing software systems and functionalities. The role focuses on troubleshooting, debugging complex issues in applications and databases, and ensuring system stability rather than developing new features.
Remote Support Jobs (9,118)
Job category = Support
SAI Support Intern
The Church of Jesus Christ of Latter-day Saints
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Full Time
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1 Week Ago
The Church of Jesus Christ of Latter-day Saints
Act as a tier-2 support agent for products and applications used by Seminaries & Institutes globally. Respond to inquiries via support tickets, emails, phone calls, and moderate community forums.
Serve as the primary point of contact for clients and applicants to resolve inquiries via phone, email, and chat. Troubleshoot issues within established SLAs and document all interactions accurately in the support portal.
Build and maintain relationships with business clients to resolve inquiries and provide professional solutions. Manage workflows and navigate multiple databases to ensure customer requests are fulfilled promptly and accurately.
Bilingual Remote Healthcare Customer Service Representative
Alorica
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Full Time
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1 Week Ago
Alorica
Guide healthcare customers through challenges and provide effective solutions while maintaining accurate records. Identify opportunities to introduce enhanced services to improve the overall customer experience.
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The specialist performs quality control audits and monitors the pipeline to ensure foreclosure files are addressed. They handle professional correspondence between homeowners, investors, and attorneys while assisting with new hire training.
Healthcare CSR
Summit Fire National Consulting
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Full Time
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1 Week Ago
Summit Fire National Consulting
The Healthcare CSR is responsible for responding to customer needs, managing account resolutions, and coordinating fire and life safety inspections for healthcare facilities. They act as a liaison between the partner network and customers to ensure compliance with accreditation standards and timely service delivery.
Property Support Admin (LATAM - Remote)
Chapman Management Group, LLC
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Full Time
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1 Week Ago
Chapman Management Group, LLC
Provide remote administrative and operational support for an affordable housing portfolio, focusing on maintenance operations and vendor coordination. Responsibilities include tracking work orders, managing unit turnovers, and communicating with property managers and technicians.
Handle user inquiries via email according to SLA and quality standards while managing ticket structures for analytics. Escalate complex cases and stay updated on product functionality and support policies.
Product Support Associate (2nd Shift)
Donnelley Financial Solutions
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Full Time
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1 Week Ago
Donnelley Financial Solutions
Provide technical support and configuration assistance to clients using the ActiveDisclosure platform. Diagnose complex software issues, document defects, and participate in user acceptance testing for new features.
The role involves reviewing and classifying grievance and appeals documents while accurately indexing member data into internal systems. The representative must ensure all documents are normalized and handled according to HIPAA and data privacy regulations.
Manage the day-to-day operations of a global customer support team, focusing on KPI management and team development. Act as the primary point of contact for resolving escalated customer inquiries and improving operational processes.
Customer Service Representative III
Conduent Business Services, LLC
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Full Time
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1 Week Ago
Conduent Business Services, LLC
Handle inbound calls to assist participants with inquiries regarding pension and retirement benefit plans, payments, and account information. Research and resolve participant concerns while meeting productivity and quality expectations.
Act as the first point of contact for customers to record, classify, and diagnose IT incidents and service requests. Manage the lifecycle of tickets, ensuring timely resolution or escalation to Level 2 support and the Incident Manager.
Product Support Associate (3rd Shift)
Donnelley Financial Solutions
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Full Time
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1 Week Ago
Donnelley Financial Solutions
Provide technical support and configuration assistance to clients using proprietary document management and print workflow systems. Troubleshoot functionality issues, conduct client training, and develop system documentation.
Provide customer solutions and answer inquiries regarding billing, service issues, and product enhancements. Aim for one-call resolution while maintaining high customer satisfaction levels.
Lead and mentor a team of Oncology Case Managers to provide exceptional support for patients accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
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Lead and mentor a team of Oncology Case Managers to ensure patients and providers have timely access to oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to provide exceptional support for patients accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to ensure patients receive timely access to oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to provide exceptional support for patients accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to ensure exceptional support for patients and providers accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to ensure patients and providers have timely access to oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Handle the full customer request cycle via email, chat, and ticketing systems, focusing on payment-related queries and troubleshooting. Collaborate with product and tech teams to document feedback and improve the overall user experience.
Healthcare Software Support Representative - Select (Remote - United States)
Nextech
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Full Time
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1 Week Ago
Nextech
Provide frontline support for Nextech software applications via calls and emails to resolve customer issues. Document incidents in the ticketing system and perform software upgrades while ensuring compliance with HIPAA and other regulations.
Provide first-level technical support to users via phone and chat, registering incidents and requests accurately in internal systems. Resolve issues using knowledge bases or escalate complex tickets to higher support levels while meeting operational goals.
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The CSR serves as the primary point of contact for guests and homeowners to ensure 5-star experiences. Responsibilities include managing reservations, coordinating with housekeeping, and maintaining accurate property listings and calendars.
Provide consultations on dog training, behavior, and care via chat and email to ensure a high-quality customer experience. Motivate users to engage with platform content and collect feedback to improve products and services.
Support EMEA payroll and benefits administration with a primary focus on the Spanish market to ensure accurate and timely payments. Maintain employee data systems and manage relationships with third-party providers and internal stakeholders.
Act as the first point of contact for members to resolve concerns regarding transportation services and insurance coverage. Document conversations and process scheduling, modifications, and cancellations accurately using structured protocols.
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