Logistics Support Coordinator

About the role

The Logistics Support Coordinator provides administrative and operational support to the logistics team, with a primary focus on Storage Unit (SU) representative support, inventory documentation, and day-to-day logistics coordination. This entry-level, part time position serves as a key point of contact for Storage Unit Representatives and helps ensure that inventory, documentation, and operational activities are accurate, organized, and completed according to established processes. The ideal candidate is organized, dependable, detail-oriented, and comfortable communicating with representatives and team members. They should be comfortable working with spreadsheets, tracking systems, and routine administrative tasks and be willing to learn new systems and processes. This position provides an excellent opportunity to gain hands-on experience in logistics, operations, inventory management, and business administration.

Compensation & Schedule

● Compensation: $18.00/ per hour
● Employment Type: Part-Time
● Hours: Approximately 20 hours per week
● Estimated Schedule: Monday–Friday, 9:00 AM–1:00 PM PST
● Work Location: Remote

Key Responsibilities

Storage Unit Account Manager

● Serve as a primary day-to-day contact for assigned Storage Unit Representatives.
● Maintain accurate Storage Rep account, contact, and inventory information.
● Monitor Storage Rep activity and follow up on outstanding tasks or required information.
● Assist Storage Reps with questions, processes, and routine operational issues.
● Communicate company policies, procedures, expectations, and process updates.
● Track Storage Rep pickups, inventory, and required documentation.
● Review inventory information for accuracy and follow up on discrepancies.
● Monitor Storage Unit activity and identify gaps in coverage or opportunities for additional pickups.
● Coordinate with internal team members to resolve Storage Rep questions or issues.
● Maintain organized records and documentation for Storage Rep accounts.
● Support Storage Rep onboarding and ongoing account maintenance.
● Track basic Storage Rep performance metrics and provide updates to leadership.
● Identify recurring issues and communicate opportunities for process improvement.
● Build positive and professional relationships with Storage Reps while maintaining clear expectations and accountability.

Storage Unit Support

● Track Storage Unit pickups and maintain accurate inventory records.
● Assist with regular Storage Unit inventory checks.
● Review inventory records and help identify and resolve discrepancies.
● Assist with opening new Storage Unit locations and completing required setup tasks. ● Assist with closing Storage Unit locations and completing required documentation.
● Research potential Storage Unit locations based on established criteria.
● Maintain accurate records for active, opened, and closed Storage Unit locations.
● Assist with communicating Storage Unit needs and updates to appropriate team members.

Administrative & Operational Support

● Maintain and update spreadsheets, trackers, and internal systems.
● Enter and verify information accurately in company systems.
● Maintain organized electronic documentation and records.
● Communicate with representatives and internal team members regarding missing, incomplete, or inaccurate information.
● Assist with receipts, invoices, payment documentation, and other administrative records as needed.
● Follow established processes and procedures consistently.
● Assist with tracking and reporting routine logistics activities.
● Support additional logistics and operational projects as assigned.

Qualifications & Skills

No prior logistics experience is required. Training will be provided. 

The ideal candidate will have:
● Strong organizational and time-management skills.
● Excellent attention to detail and accuracy.
● Basic computer and spreadsheet skills.
● Ability to learn and navigate new systems and software.
● Ability to follow established processes and instructions.
● Strong written and verbal communication skills.
● Ability to manage multiple tasks and priorities while staying organized.
● Dependability and a strong sense of follow-through.
● Ability to work independently and take ownership of assigned tasks.
● Willingness to ask questions and seek clarification when needed.
● Professional and positive approach when communicating with representatives and team members.

Preferred Qualifications

● Previous experience in administrative, customer service, retail, warehouse, or office environments.
● Experience using Google Sheets or similar spreadsheet software.
● Experience working with receipts, invoices, payment records, or other business documentation.

What Success Looks Like

A successful Logistics Support Coordinator will:
● Complete assigned tasks accurately and on time.
● Keep inventory, account, and operational records organized and up to date.
● Follow established processes and procedures consistently.
● Communicate promptly when information is missing, inaccurate, or unclear.
● Demonstrate strong attention to detail.
● Take ownership of assigned responsibilities and follow tasks through to completion.
● Maintain professional and positive communication with Storage Reps and internal team members.
● Identify and communicate issues before they become larger operational problems.
● Demonstrate a willingness to learn and take on additional responsibilities over time.

Growth Opportunity

This entry-level, part time position provides hands-on experience across logistics operations, inventory management, representative support, administrative coordination, payment documentation, and business operations. 

As the employee gains experience and demonstrates proficiency in the role, there may be opportunities to take on additional responsibilities, support larger operational initiatives, and grow within the logistics and operations team