Support Services Technician [Remote]

Scope of Position

About Us:

EDF power solutions North America has been providing clean energy solutions throughout the U.S., Canada, and Mexico since 1987. We are a market-leading independent power producer and service provider, serving utilities, corporations, industries, communities, institutions, and investors with reliable, low-carbon energy solutions that help meet growing demand.

From developing and building scalable wind (onshore and offshore), solar, storage (battery and pumped storage hydro), smart EV charging, microgrids, green hydrogen, and transmission projects, to maximizing performance and profitability through skilled operations and maintenance and innovative asset optimization, our teams deliver expert solutions along the entire value chain—from origination to commercial operation.

Be a part of an innovative and collaborative team environment that fosters our goal of delivering renewable solutions to lead the transition to a sustainable energy future.

Benefits & Perks: 

EDF power solutions offers best-in-class employee benefits, including the following:

• Competitive bonus incentives. This position is eligible for our annual bonus program.
• Comprehensive health coverage. We provide low-cost health & wellness coverage for employees and their eligible dependents.
• Rewarding 401k. We provide a generous matching contribution.

We are also proud to offer:

• Favorable paid time off programs, including paid parental leave after one year of service.
• Rewarding learning & career development and advancement opportunities.
• Supportive mentorship & buddy programs.

Salary Range: The full pay range for this role is $28.65 to $47.74 per hour, and the good faith estimated starting pay for this position upon hire is $30.00 to $40.00 per hour. We generally base our salary decisions on factors including but not limited to, relevant work and leadership experience, education, demonstrated performance, internal equity, and in some cases, geographic location.

Scope of Job: The Service Support Technician, under the specific direction of the Senior Manager of Support Services, maintains renewable energy assets, including but not limited to preventative maintenance and repairs as needed on solar, wind and battery storage facilities. This field technician will be required to travel for extended periods of time to work on EDF power solutions projects as required. The Service Support Technician position is a remote position. When not travelling, they will be based at home and will be guided by their manager on the tasks to be completed during this period. When you travel on behalf of EDF power solutions, you must always represent our organization and our core values.

Responsibilities

• Work safely in all circumstances and seek guidance for any job they are not familiar with or feel competent to perform safely.
• Operate and maintain company assets and equipment in an efficient and safe manner.
• Perform scheduled maintenance on installed wind, solar, or battery storage assets.
• Perform unscheduled maintenance of installed wind, solar, and battery storage assets, including troubleshooting outages and replacing mechanical and electrical components.
• In some cases, act as the Acting Site Manager when the designated Site Manager is on leave.
• Install improved systems or equipment.
• Implement the corrective actions identified on a defined population of renewable assets.
• Troubleshoot condition monitoring systems (CBMs).
• Support in-house Major Component (MCR) or Composite (CRS) repair teams.
• Provide additional manpower to third-party customers.
• Fill out service documentation, timesheets, and any other documents required for the specific project or task on a daily  
• All other duties as assigned by the direct supervisor or designate.

Supervision of Others: None

Working Conditions: Support Service Technicians spend 100% of their time in the field, excluding safety and scheduled training exercises. Wind Technicians work in teams and are provided a company vehicle (service truck) in which they carry the required tools and parts necessary to perform repairs and/or maintenance on equipment. Support Service Technicians may work in extreme weather conditions (cold, heat, etc.). Support Service Technicians can expect a general rotation schedule of 5 weeks on, 1 week off (rotation week). Two days of the rotation week will be paid days to catch up on things like training, service reports, service truck maintenance, etc. This schedule may vary periodically based on business needs.

Qualifications

To perform this job successfully, the candidate must be able to perform each essential task satisfactorily. The requirements listed below are representative of the required knowledge, skills, and/or abilities. Reasonable accommodations can be made to enable persons with disabilities to perform essential functions.

Education/Experience:

• High school diploma or equivalent required.
• 0-2 years of experience in the renewable energy sector or equivalent field is preferred.
• Technical diploma, DEP, or certification in electromechanics, electricity or wind turbine maintenance is preferred.
• Demonstrated experience in electrical or mechanical maintenance, troubleshooting or related tasks is preferred.
• Successfully complete the applicable technical and safety training program for the entry-level support technician. Initial training can last up to 6 weeks, depending on prior experience/certifications.

Skills/Knowledge/Abilities:

• Able to demonstrate basic computer literacy.
• Fluency in English and French preferred.
• Able to follow verbal and written instructions.
• Good verbal and written communication skills

Physical Requirements: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of that job. Reasonable accommodations can be made to enable persons with disabilities to perform essential functions.

While performing the duties of this job the employee is regularly required to:

• Stand, climb, use hands to fingers, handle, or feel and reach with hands and arms. The employee is often called upon to speak or listen.
• The employee must regularly lift and/or move up to 50 pounds.
• Able to work at heights, including going up and down towers, entering nacelles and hubs at extreme heights.
• Able to work in a mechanical environment. This may have been achieved through formal training, previous work experience as an auto mechanic, or the ability to demonstrate that a person has a penchant for mechanics.
• Able to operate company vehicles (service trucks) both on site and on public roads and highways. Must have a valid driver's license with a good driving record.
• Availability to travel frequently, including internationally.
• Demonstrate good work habits, including, but not limited to, attendance and maintaining a neat and orderly work environment.

Special Conditions of Employment: Physical weight limit restriction

Due to the weight restrictions associated with the life-saving fall arrest equipment that employees must wear when working at heights, the maximum weight of the employee must not exceed 285 lbs. The employee's weight can be reviewed at any time during the duration of employment and required at least once a year.