Lead and mentor a team of Oncology Case Managers to provide exceptional support for patients accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Remote Support Jobs (9,130)
Job category = Support
Lead and mentor a team of Oncology Case Managers to ensure patients receive timely access to oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to provide exceptional support for patients accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to ensure exceptional support for patients and providers accessing oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
Lead and mentor a team of Oncology Case Managers to ensure patients and providers have timely access to oral oncology medications. Oversee daily operations, monitor performance metrics, and serve as the primary escalation point for complex program inquiries.
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Handle the full customer request cycle via email, chat, and ticketing systems, focusing on payment-related queries and troubleshooting. Collaborate with product and tech teams to document feedback and improve the overall user experience.
Healthcare Software Support Representative - Select (Remote - United States)
Nextech
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Full Time
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1 Week Ago
Nextech
Provide frontline support for Nextech software applications via calls and emails to resolve customer issues. Document incidents in the ticketing system and perform software upgrades while ensuring compliance with HIPAA and other regulations.
Provide first-level technical support to users via phone and chat, registering incidents and requests accurately in internal systems. Resolve issues using knowledge bases or escalate complex tickets to higher support levels while meeting operational goals.
The CSR serves as the primary point of contact for guests and homeowners to ensure 5-star experiences. Responsibilities include managing reservations, coordinating with housekeeping, and maintaining accurate property listings and calendars.
Provide consultations on dog training, behavior, and care via chat and email to ensure a high-quality customer experience. Motivate users to engage with platform content and collect feedback to improve products and services.
Support EMEA payroll and benefits administration with a primary focus on the Spanish market to ensure accurate and timely payments. Maintain employee data systems and manage relationships with third-party providers and internal stakeholders.
Act as the first point of contact for members to resolve concerns regarding transportation services and insurance coverage. Document conversations and process scheduling, modifications, and cancellations accurately using structured protocols.
Lead the Global Advanced Telephony Support team to deliver a world-class customer experience through strategic planning and operational oversight. Collaborate with cross-functional leaders to drive product improvements and optimize support workflows and response times.
Member Success Associate, Lab Visit Support
Function Health
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Full Time
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1 Week Ago
Function Health
Provide real-time support to members via chat, phone, email, and text regarding lab visits and membership questions. Resolve time-sensitive issues and escalate complex cases while maintaining the company's brand voice and quality standards.
Provide professional phone and email support to event attendees regarding ticket purchases and order issues. Accurately document customer interactions and resolve inquiries within a fast-paced remote call center environment.
Lead a team of Complaints Handlers to ensure thorough investigations and resolutions in line with company and FCA standards. Focus on identifying root causes of complaints to recommend solutions and reduce overall complaint volumes.
KP808 - Full-Time Remote Executive Support Assistant - East Coast
British American Household Staffing
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Full Time
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1 Week Ago
British American Household Staffing
Provide administrative and operational support to a Senior Personal Assistant, handling overflow tasks and executive coordination. Responsibilities include drafting travel itineraries, managing calendars, and ensuring deadlines are met through proactive communication.
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Provide first-level technical support by managing customer calls, emails, and system alerts through an ITSM tool. Responsible for documenting incidents, escalating cases, and collaborating with vendors and internal engineers to ensure fast problem resolution.
Act as the voice of the company by handling customer enquiries via telephony, email, and web chat. Focus on delivering personalized solutions and supporting vulnerable customers with empathy and integrity.
Customer Service Representative – Insurance (P&C)
OurAssistants
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Full Time
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1 Week Ago
OurAssistants
The role involves responding to insured inquiries via email and providing policy-related guidance. Responsibilities also include managing correspondence, maintaining accurate records, and assisting with administrative tasks.
Own the end-to-end resolution of production incidents and service requests for digital applications while contributing to root cause analysis. Monitor queues to meet SLAs and maintain operational documentation such as SOPs and runbooks in Confluence.
Intermediate Support Analyst
AB InBev | Growth Group
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Full Time
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1 Week Ago
AB InBev | Growth Group
Own the end-to-end resolution of production incidents and service requests for digital applications while contributing to root cause analysis. Monitor incident queues to meet SLAs and maintain operational documentation such as SOPs and runbooks.
Provide short-term emotional support and a compassionate space for people affected by terminal illness or bereavement via telephone. Responsibilities include active listening, exploring client feelings, and signposting to relevant resources.
CSR II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, Remote)
SaviLinx
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Full Time
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1 Week Ago
SaviLinx
Provide superior customer service in a call center environment, handling claims and eligibility inquiries in both English and Haitian Creole. Document all communications in the CRM system and mentor other representatives as needed.
Manage the customer journey from contract closing through solution presentation and onboarding. Focus on customer engagement, usability, and retention by anticipating needs and providing personalized training.
Handle daily user requests via email, phone, and social media while maintaining high-quality relationship follow-ups based on KPIs. Proactively report bugs and suggest improvements to optimize tools and internal processes.
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Remote Contact Center Solutions Integrator (Five9) / Intégrateur de solutions pour centres de contact (Five9)
CallTower, Inc.
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Full Time
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1 Week Ago
CallTower, Inc.
Deploy and integrate the Five9 Contact Center platform, including the creation of voice bots, chat bots, and omni-channel experiences. Act as a technical advisor to deliver quality CCaaS implementations and maintain technical documentation for the professional services organization.
Provide 24/7/365 first-point-of-contact IT support by logging and resolving incidents and service requests using ITIL processes. Monitor SLA thresholds and identify recurring trends to recommend improvements for service quality and efficiency.
Tunis Global Support Graduate - English speaker
Hewlett Packard Enterprise
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Full Time
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1 Week Ago
Hewlett Packard Enterprise
Provide remote technical support to customers and partners to resolve hardware and software issues via phone and digital channels. Document resolutions in the Knowledge Management System and collaborate with team members to ensure customer success.
Senior Manager, IT Lifecycle and Application Support - Remote (EBS)
Mosaic
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Full Time
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1 Week Ago
Mosaic
Lead the end-to-end application lifecycle, governance, and QA strategies across the Digital Delivery portfolio. Oversee global L1/L2 support operations and manage technical integration activities for mergers and acquisitions.
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