Technical Support Specialist, IRE
Provide live technical support to customers via phone, chat, and email for SaaS solutions. Troubleshoot software issues and guide customers through the necessary steps to resolve them.
Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Provide live technical support to customers via phone, chat, and email for SaaS solutions. Troubleshoot software issues and guide customers through the necessary steps to resolve them.
Field incoming calls from members requiring emergency roadside assistance and document details accurately. Relay critical information to internal and external teams to expedite dispatching services.
The representative will handle customer inquiries across multiple channels including phone, email, and chat to ensure high satisfaction. They will also manage order-related issues, provide product guidance, and maintain accurate records within internal support systems.
The Logistics Support Coordinator provides administrative and operational support to the logistics team, focusing on inventory documentation and Storage Unit representative management. They are responsible for maintaining accurate records, tracking pickups, and ensuring operational processes are followed consistently.
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The Customer Support Specialist will develop expertise in company products to assist dealers and consumers while documenting inquiries in Salesforce. They are responsible for achieving service level goals and escalating complex technical issues to the appropriate support teams.
The Operations Support Specialist manages inbound client and provider inquiries while performing daily operational tasks to support the clinical team. This role also involves assisting with IT support, maintaining client-facing information, and coordinating licensing-related documentation.
The Senior Customer Support Specialist acts as the primary point of contact for customer inquiries via chat, email, and phone while providing platform training and resolving technical issues. They also collaborate with internal teams to conduct data audits, manage high-priority accounts, and provide feedback to the product team to enhance software functionality.
Contact Center Bankers help enrich customer lives by answering questions, solving problems, and providing banking solutions. They act as experts in banking products to help customers identify steps to accomplish their financial goals.
The Customer Service Representative resolves borrower inquiries regarding mortgage loans through inbound and outbound calls. They are responsible for researching issues, updating servicing systems, and ensuring high-quality service while meeting regulatory requirements.
The representative will provide excellent customer service by resolving patient billing issues and managing accounts in compliance with departmental policies. They will also participate in team meetings and collaborate with leadership to improve processes and support financial objectives.
Respond to customer inquiries through live chat and digital channels while providing accurate solutions. Troubleshoot issues, manage multiple conversations simultaneously, and maintain detailed records of interactions.
Respond to customer inquiries through live chat and digital channels while providing accurate solutions. Maintain detailed records of interactions and escalate complex issues to the appropriate internal teams.
Respond to customer inquiries through live chat and digital channels while providing accurate solutions and troubleshooting issues. Maintain professional communication, document interactions, and escalate complex problems to the appropriate teams.
The operator is responsible for receiving and managing customer calls, inquiries, and complaints to ensure high satisfaction levels. They must accurately record all interactions in the Odoo management system and provide timely resolutions or escalate complex issues to the back office.
The representative will handle inbound and outbound calls to assist patients, families, and healthcare providers with scheduling and account inquiries. They are responsible for maintaining accurate documentation while providing empathetic and professional support to all callers.
The Support Coordinator responds to employee inquiries via phone and email regarding HR, benefits, and payroll while maintaining accurate case records. They also navigate multiple systems to resolve issues, perform routine HR transactions, and collaborate with internal partners to ensure service level agreements are met.
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The Intake Specialist serves as the primary point of contact for prospective clients, managing inquiries and qualifying leads through various communication channels. They are responsible for scheduling consultations, maintaining CRM records, and preparing case documentation for attorney review.
The consultant will lead the assessment, migration, and modernization of the Intranet Quorum (IQ) environment for a federal agency. Responsibilities include developing test scripts, facilitating user acceptance testing, validating data post-migration, and providing expert guidance on configuration and training.
The associate will handle inbound and outbound calls to assist customers with past-due accounts, negotiate payment arrangements, and document account activity. They must maintain compliance with regulations while providing professional and empathetic service in both English and Spanish.
The Specialist - Business Support Liaison manages system and ID administration, including new user uploads and issue resolution for contracted services. They act as the primary contact for site-level systems and coordinate agent access, status changes, and troubleshooting support.
The analyst will monitor, triage, and resolve production incidents across data pipelines, dashboards, and databases to ensure system reliability. They will also perform root-cause analysis, maintain data infrastructure, and automate routine support tasks.
The representative will handle inbound and outbound calls to address patient billing concerns and collect past due balances. They are responsible for explaining medical charges and insurance benefits while maintaining strict adherence to HIPAA and regulatory compliance.
The Customer Service Representative II handles customer inquiries via phone, email, or chat while resolving complex issues in a professional manner. They are responsible for documenting interactions in the CRM, managing escalations, and meeting performance KPIs.
The representative will handle member inquiries, resolve service issues, and provide accurate information regarding membership and products. They are also responsible for driving revenue growth through needs-based sales conversations and promoting automatic renewal services.
The representative will handle member inquiries regarding membership services and ERS while maintaining high quality and productivity standards. They are also responsible for educating members on AAA products to drive sales and support retention through billing discussions.
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The representative will handle membership inquiries, resolve member concerns, and provide high-quality service while adhering to productivity standards. Additionally, they will engage in needs-based conversations to promote AAA products, upgrades, and convenience billing options.
The Director of Customer Support will lead the global support management team, define the operating model, and manage the budget and capacity planning. They are responsible for setting quality standards, launching premium support offerings, and serving as the senior escalation point for customers and internal stakeholders.
The specialist will provide professional support by managing client communication, scheduling, and follow-ups. They will also maintain organized records and assist with workflow coordination to ensure a seamless client experience.
Assist clients with travel-related inquiries and coordinate bookings for flights, hotels, and vacation packages. Maintain accurate client records and provide ongoing support for itinerary updates and travel changes.
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