How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,656)

100 Percent Remote Customer Service WFH

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Support clients through phone, Zoom, and virtual communication platforms while building long-term relationships. Collaborate with team members in a remote environment and participate in ongoing leadership development training.

insurance customer-service communication training leadership

APPLY

Entry Level CSR Virtual

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

You will connect with clients across the U.S. and Canada through virtual consultations to provide guidance on coverage options. Your role involves building trust through clear communication and contributing to a team focused on consistent growth.

insurance communication leadership client-relationship time-management

APPLY

(Entry-Level) Remote Benefits Support Representative

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative will connect with potential clients to explain life insurance policies and provide personalized recommendations. They are also responsible for preparing insurance quotes and actively expanding the customer network to meet sales targets.

insurance communication training negotiation

APPLY

Benefits Onboarding Specialist (Remote, Entry Level)

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support Onboarding Specialist

The specialist will deliver high-quality customer service while supporting and coaching team members toward excellence. They are also responsible for managing client interactions and participating in ongoing leadership development programs.

insurance customer-service communication onboarding training leadership

APPLY

Customer Service WFH Representative

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Support clients through phone, Zoom, and virtual communication platforms while building long-term relationships. Assist clients with benefits information and service support while contributing to a growth-focused remote team.

insurance client-relationships communication training leadership coaching

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Customer Service Representative – Remote New Member Onboarding Specialist (Entry Level)

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The representative will manage new member onboarding and provide client support within the life insurance industry. They are responsible for building relationships with families and utilizing provided leads to drive growth.

insurance communication onboarding training leadership

APPLY

Entry Level Online Customer Support Agent – WFH

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide customer support in a fully remote environment while participating in team-building and professional development activities. You will work under the guidance of experienced leaders to meet performance goals and contribute to the company's growth.

insurance medical customer-support training leadership

APPLY

Fully Remote Customer Service Representative

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Communicate with clients via phone and Zoom to provide professional support and guidance. Build long-term client relationships while participating in ongoing training and team collaboration.

insurance customer-service communication customer-support training leadership

APPLY

Online Customer Engagement Rep – WFH

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Engage with clients through virtual consultations to explain insurance products and benefit options. Manage the application and enrollment process while maintaining consistent follow-up support.

insurance client-relationships communication operations training leadership organization

APPLY

Remote CSR – Career Starter

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

You will engage with clients via Zoom to provide personalized financial solutions and educate them on various benefits. Additionally, you will assist with application processes and maintain long-term relationships through consistent communication.

insurance communication operations training

APPLY

WFH / Remote CSR

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide exceptional customer service and financial support to clients while building strong relationships. Communicate effectively across multiple time zones using virtual tools and participate in ongoing mentorship.

customer-service client-relationships communication training leadership

APPLY

Work From Home Customer Service Agent – Entry Level

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

You will build and maintain long-term client relationships while working under the guidance of experienced mentors. The role focuses on achieving professional excellence through a performance-based environment.

customer-service workday communication coaching

APPLY

Virtual CSR Representative – Beginner Level

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative will communicate with clients via phone and Zoom to provide professional support and guidance. They will also assist with benefits information and enrollment while collaborating with a remote team.

insurance customer-service communication customer-support training leadership organization

APPLY

Virtual Customer Support Specialist – WFH

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The role focuses on providing customer service, conducting needs analysis, and offering solutions to pre-qualified clients. You will also participate in ongoing training and leadership development to grow within the organization.

communication customer-support training leadership

APPLY

Remote Customer Service Trainee – Entry Level

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Build strong client relationships through virtual communication and provide guidance on benefits and coverage options. Participate in ongoing mentorship, leadership training, and professional development within a remote team environment.

customer-service client-relationships communication training leadership coaching

APPLY

Remote CSR Agent – No Experience Required

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The Sales Manager will lead, mentor, and motivate a team of sales professionals to achieve collective goals and drive performance. They are responsible for building client relationships, utilizing CRM tools, and implementing effective sales strategies.

insurance customer-service crm feedback leadership mentoring

APPLY

Virtual Customer Service Trainee

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Connect with clients through phone and Zoom consultations to provide exceptional customer service. Collaborate with team members while participating in leadership development and mentorship programs.

customer-service communication training leadership

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Online CSR Trainee – Remote

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The role involves supporting a network of clients by providing virtual assistance and maintaining high standards of service. You will be responsible for active listening and problem-solving to ensure client needs are met effectively.

insurance

APPLY

Work From Home Customer Service Rep

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative will work in a remote environment to support organizational growth and meet performance goals. Responsibilities include participating in ongoing training and utilizing company systems to drive success.

insurance customer-service feedback training organization

APPLY

Virtual CSR Apprentice – No Experience Required

Globe Life AIL - Lisa Russel · Full Time · 3 Days Ago

Globe Life AIL - Lisa Russel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

You will communicate with clients via phone and Zoom to build relationships and educate them on available benefits. Additionally, you will assist with enrollment and onboarding processes while participating in ongoing professional development.

insurance client-relationships communication onboarding training leadership history

APPLY

Help Desk Support Specialist | Network Solutions

CBIZ · Full Time · 3 Days Ago

CBIZ

🌎 United States 💵 $19 - $19.23 per hour ⭐ 0-2 yrs exp 💼 Support

Provide technical support and help desk services to clients as part of a professional services firm. Assist in maintaining network solutions and ensuring high-quality service delivery for middle-market businesses.

accounting tax

APPLY

_✓ Remote Entry-Level | Client Services Associate | Work From Home | Flexible Hours

Globe Life AO · Full Time · 3 Days Ago

Globe Life AO

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The associate will provide professional support to clients by responding to inquiries via phone, email, and virtual channels. They are also responsible for maintaining accurate documentation and performing daily administrative and operational tasks.

communication onboarding

APPLY

_✓ Immediate Hiring Today | Client Services Support Associate | Remote Entry-Level

Globe Life AO · Full Time · 3 Days Ago

Globe Life AO

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The associate will conduct virtual appointments to assist clients with benefit options and enrollment processes. They are also responsible for maintaining accurate client records and fostering positive professional relationships.

communication onboarding training hiring

APPLY

_✓ Remote Operations & Support Role | Entry-Level | Beginner Friendly | Flexible Time

Globe Life AO · Full Time · 3 Days Ago

Globe Life AO

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The role involves conducting virtual client appointments and providing professional support to address inquiries. Additionally, the employee will manage daily administrative tasks and maintain accurate client documentation.

communication operations onboarding training hiring

APPLY

_✓ Client Support Representative | Beginner-Friendly | Immediate Hiring | Entry-Level

Globe Life AO · Full Time · 3 Days Ago

Globe Life AO

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative will conduct virtual appointments to address client needs and guide them through benefit options and enrollment processes. They are also responsible for maintaining accurate client records and collaborating with the team to ensure an exceptional client experience.

communication onboarding training hiring

APPLY

Customer Support Specialist (Remote)

Burjline Builders · Full Time · 3 Days Ago

Burjline Builders

🌎 United States 💵 $22 - $26 per hour ⭐ 2-5 yrs exp 💼 Support

The Customer Support Specialist serves as the primary point of contact for clients, managing enquiries via email, phone, and support portals. They are responsible for identifying client needs, resolving issues efficiently, and maintaining detailed records of all interactions.

customer-service crm b2b communication feedback customer-support

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Customer service/Virtual assistant

Burjline Builders · Full Time · 3 Days Ago

Burjline Builders

🌎 United States ⭐ 0-2 yrs exp 💼 Support Virtual Assistant

The role involves managing customer inquiries via email, chat, and WhatsApp while handling orders and complaints. Additionally, the assistant will manage schedules, maintain accurate records, and perform various administrative tasks.

assistant customer-service crm communication hiring

APPLY

Insurance Professional with Support

The Wengzn District - Northwestern Mutual · Full Time · 3 Days Ago

The Wengzn District - Northwestern Mutual

🌎 United States 💵 $123K - $148K per year ⭐ 2-5 yrs exp 💼 Support

The role involves engaging with clients to develop comprehensive financial plans and personalized insurance solutions. You will also be responsible for building long-term relationships and maintaining a professional network to support client financial goals.

insurance security communication training

APPLY

Insurance Agent with Support

P&W Financial Group - Northwestern Mutual · Full Time · 3 Days Ago

P&W Financial Group - Northwestern Mutual

🌎 United States 💵 $89000 - $110K per year ⭐ 5-10 yrs exp 💼 Support

The agent will provide a broad depth of financial services and insurance solutions to clients to help them achieve financial security. They will work within a collaborative team environment to integrate wealth management and insurance products into their professional practice.

insurance excel communication training leadership

APPLY

Customer Success Manager

Matador Solutions · Full Time · 3 Days Ago

Matador Solutions

🌎 United States 💼 Support Customer Success Manager

communication

APPLY

Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now

Support Jobs by Country

Remote Support Jobs in United States 5150 Remote Support Jobs in Canada 378 Remote Support Jobs in Philippines 346 Remote Support Jobs in Greece 320 Remote Support Jobs in United Kingdom 258 Remote Support Jobs in Germany 222 Remote Support Jobs in Mexico 210 Remote Support Jobs in Australia 171 Remote Support Jobs in Bulgaria 167 Remote Support Jobs in India 159 Remote Support Jobs in Spain 139 Remote Support Jobs in France 131 Remote Support Jobs in Brazil 120 Remote Support Jobs in Colombia 112 Remote Support Jobs in Argentina 103 Remote Support Jobs in Portugal 100 Remote Support Jobs in Jamaica 87 Remote Support Jobs in New Zealand 73 Remote Support Jobs in Netherlands 70 Remote Support Jobs in Poland 68 Remote Support Jobs in Finland 68 Remote Support Jobs in Italy 66

Explore All Remote Job Searches