Client Services Advisor (Destinations)
Create tailored travel itineraries and manage bookings for flights, hotels, and tours. Provide professional support to clients throughout their travel experience and resolve any issues promptly.
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Create tailored travel itineraries and manage bookings for flights, hotels, and tours. Provide professional support to clients throughout their travel experience and resolve any issues promptly.
Provide superior technical support and troubleshooting for customers while documenting all interactions in Salesforce. Proactively identify product improvements and educate customers on best practices for using the platform.
Lead and empower global customer service teams while streamlining end-to-end workflows for IT asset disposition operations. Drive process re-engineering and manage complex client escalations to ensure high service delivery standards.
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The Technical Support Analyst provides prompt technical advice to customers and sales representatives regarding HVAC equipment operation and maintenance. They manage casework through Salesforce CRM, conduct training sessions, and collaborate with engineering teams on product improvements.
The IT Support Specialist will manage endpoint devices, user identity, and access lifecycles while providing tier 1-2 technical support for a globally distributed workforce. They will also collaborate with the core IT team on cross-regional projects and maintain internal knowledge base documentation.
Provide timely and accurate tier one technical support to clients via calls, emails, and instant messaging while documenting incidents in the ITSM system. Manage incident queues, perform troubleshooting, and escalate complex issues to ensure timely resolution and customer satisfaction.
This role serves as a connector for customer success, managing agency onboarding, offboarding, and technical support requests. The specialist will resolve customer inquiries regarding commissions and documentation while collaborating with internal teams to troubleshoot technical issues.
Provide audiological phone support to customers regarding fitting, troubleshooting, and software, while collaborating with sales and training teams. Participate in seminars, workshops, and product launches to support the company's hearing healthcare solutions.
The Customer Service Representative acts as the primary point of contact to resolve customer concerns and provide professional support. Responsibilities include scheduling services, answering billing questions, setting sales appointments, and maintaining accurate customer records.
You will lead a blended technical support organization, overseeing frontline support and senior technical resources to ensure efficient issue resolution and service delivery. Additionally, you will scale operations by developing playbooks, automation, and self-service tools while partnering with product and engineering teams to address systemic issues.
The Destination Support Advisor assists clients with researching, planning, and coordinating travel arrangements including hotels, cruises, and excursions. They are responsible for managing client bookings, preparing itineraries, and providing ongoing support for travel-related inquiries.
The specialist will assist clients with vacation planning by researching options, organizing reservations, and providing travel details. They are also responsible for maintaining accurate booking records and supporting clients with routine changes or inquiries.
Provide advanced technical support for Unraid OS by diagnosing complex issues involving storage, networking, and virtualization. Manage escalated cases, document solutions, and collaborate with engineering teams to improve product quality and user experience.
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The Employee Support Specialist manages complex, multi-step employee cases related to global mobility, immigration, and leave support. They serve as the primary point of contact, guiding employees through processes while collaborating with cross-functional teams to ensure timely resolution.
Collaborate on global projects to design and implement digital business solutions for automotive and mobility clients. Define and execute strategies for complex projects including e-commerce, CRM, and digital transformation initiatives.
You will act as the primary point of contact for customer support, managing ticket triage, troubleshooting, and account administration. Additionally, you will build and optimize self-service resources like knowledge bases and automated workflows to improve support efficiency.
The floating assistant provides temporary administrative coverage to various medical practices by managing scheduling, insurance workflows, and patient communications. They must adapt quickly to different provider preferences, software systems, and operational protocols while maintaining high service quality.
Handle incoming and outbound calls to assist members and providers with inquiries while documenting interactions in a CRM system. Collaborate with team members and supervisors to resolve service concerns and maintain accurate account records.
The representative will handle incoming and outbound calls to assist members and providers with inquiries while documenting interactions in a CRM system. They are responsible for resolving customer service concerns and maintaining accurate account records according to established service level agreements.
The agent is responsible for managing high-volume inbound and outbound calls to ensure a positive patient experience and high consultation conversion rates. They must also handle scheduling, resolve patient inquiries, and maintain professional communication across multiple clinic locations.
Manage a queue of active support cases from intake to resolution while providing clear technical communication to customers. Collaborate with cross-functional teams and contribute to the knowledge base to improve self-service outcomes.
The Service Desk Technician II provides technical support by troubleshooting escalated tickets and resolving issues related to Windows OS, Microsoft 365, and network connectivity. They are also responsible for performing Active Directory tasks, managing hardware deployments, and documenting resolutions within the ticketing system.
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The Print Quality Resolution Assistant will resolve post-print issues by troubleshooting design files and managing replacement orders via live communication channels. They will also act as a cross-departmental liaison to ensure seamless customer experiences and provide general support during peak seasonal periods.
The associate will act as the first line of support to resolve complex customer inquiries and technical issues while guiding users through platform features. They will also partner with product and engineering teams to relay feedback and contribute to product development and documentation.
Provide expert-level SAP FICO functional support, including incident management, problem resolution, and configuration within SAP ECC and S/4HANA environments. Collaborate with internal teams and client stakeholders to ensure SLAs are met while producing accurate reporting on support activities.
Provide expert technical support and product recommendations to customers via phone and email to assist with automotive builds. Collaborate with internal teams to develop content, support sales initiatives, and maintain high service quality standards.
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