How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,676)

Partner Support Specialist [OneEthos]

Climate First Bank · Full Time · 5 Weeks Ago

Climate First Bank

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Serve as the primary point of contact for solar installer partners, providing support and training on the OneEthos and Bodhi platforms. Monitor partner health and resolve operational issues to ensure a seamless loan application pipeline.

APPLY

Work From Home - Client Services Associate

AO Garcia Agency · Full Time · 5 Weeks Ago

AO Garcia Agency

🌎 Canada ⭐ 2-5 yrs exp 💼 Support

The role involves delivering exceptional customer service experiences and leading teams to achieve outstanding results. The associate will focus on client service leadership while maintaining a flexible work schedule.

APPLY

Technical Support Specialist II

Careforth · Full Time · 5 Weeks Ago

Careforth

🌎 United States ⭐ 5-10 yrs exp 💼 Support

The role involves providing technical support, troubleshooting corporate computing devices, and managing the onboarding and offboarding process for employees. Additionally, the specialist will maintain IT asset records and research new technologies to improve operational efficiency.

APPLY

Family Support Group Volunteer

CMHA · Full Time · 5 Weeks Ago

CMHA

🌎 Canada ⭐ 0-2 yrs exp 💼 Support

Co-facilitate a Family Support Group by introducing discussion topics and moderating conversations. Maintain organizational policies regarding confidentiality, privacy, and health and safety.

APPLY

Product Support Specialist II

CorVel Corporation · Full Time · 5 Weeks Ago

CorVel Corporation

🌎 United States 💵 $22.17 - $35.66 per hour ⭐ 2-5 yrs exp 💼 Support

Provide advanced technical support for proprietary software by diagnosing and resolving complex application issues via ServiceNow. Act as a subject-matter expert to identify root causes and maintain technical documentation for system enhancements.

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Asesor Comercial Call Center Comisiones en Dolar

Aprende Institute · Full Time · 5 Weeks Ago

Aprende Institute

🌎 Mexico ⭐ 2-5 yrs exp 💼 Support

Contact potential students in Mexico and Latin America who have requested information about academic programs. Provide personalized guidance to align programs with student needs and close the enrollment process.

APPLY

REMOTE Legal Customer Service Representative - Retainer Specialist

Advocacy Solutions · Full Time · 5 Weeks Ago

Advocacy Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Guide potential clients through the representation forms process to obtain signatures for social security and veterans disability claims. Handle high-volume outbound calls via an auto dialer and assist clients with electronic signatures.

APPLY

REMOTE Legal Customer Service Representative - Retainer Specialist

EVENING POST GROUP · Full Time · 5 Weeks Ago

EVENING POST GROUP

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

APPLY

Associate, Premier Support

Consilio LLC · Full Time · 5 Weeks Ago

Consilio LLC

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Provide global client support via chat, email, and phone regarding system navigation and task execution. Manage account requests including user creation and project access while training clients on advanced features.

APPLY

Emergency Technical/Customer Service Representative

Helpware · Full Time · 5 Weeks Ago

Helpware

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Serve as the first point of contact for individuals needing urgent assistance during disaster response and recovery efforts. Handle inbound calls, troubleshoot basic technical issues, and document interactions using help desk software.

APPLY

Customer Care Agent

HBK - Hottinger Brüel & Kjær · Full Time · 5 Weeks Ago

HBK - Hottinger Brüel & Kjær

🌎 Brazil ⭐ 2-5 yrs exp 💼 Support

The agent serves as the first point of contact for global customers, managing inquiries, processing orders, and tracking fulfillment. They collaborate with international teams to ensure timely service delivery and maintain strong customer relationships.

APPLY

Work From Home - Bilingual Client Services Representative

AO Garcia Agency · Full Time · 5 Weeks Ago

AO Garcia Agency

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide client services as a bilingual representative. Work towards goal-oriented targets with the potential to move into leadership roles.

APPLY

Client Service Representative

firstsourc · Full Time · 5 Weeks Ago

firstsourc

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Handle a high volume of inbound calls from healthcare members and providers regarding billing, claims, and eligibility. Manage general inquiries, pharmacy requests, and grievances while maintaining professional performance standards.

APPLY

Customer Support Manager

Vetcove · Full Time · 5 Weeks Ago

Vetcove

🌎 United States 💵 $70000 - $110K per year ⭐ 2-5 yrs exp 💼 Support Customer Support Manager

Lead a team of support associates to provide excellent user experiences via chat, phone, and email. Develop and optimize CX processes and collaborate cross-functionally to provide feedback for platform enhancements.

APPLY

Customer Service Representative

Crum & Forster · Full Time · 5 Weeks Ago

Crum & Forster

🌎 United States 💵 $31100 - $58500 per year ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Handle inbound calls from travelers and travel advisors to provide insurance coverage information and website troubleshooting. Manage customer cases in Salesforce and act as a liaison for agency partners.

APPLY

Contact Center Operations & Optimization Consultant

Miratech · Full Time · 5 Weeks Ago

Miratech

🌎 Spain ⭐ 10+ yrs exp 💼 Support

Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives, translating platform capabilities into measurable business outcomes and driving user adoption.

APPLY

International Customer Support Manager – Italien (all genders)

Cargoboard GmbH & Co. KG · Full Time · 5 Weeks Ago

Cargoboard GmbH & Co. KG

🌎 Germany ⭐ 0-2 yrs exp 💼 Support Customer Support Manager

Act as the central point of contact for international customers with a focus on the Italian market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding shipment transit times and damage rates.

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

International Customer Support Manager – Polen (all genders)

Cargoboard GmbH & Co. KG · Full Time · 5 Weeks Ago

Cargoboard GmbH & Co. KG

🌎 Germany ⭐ 0-2 yrs exp 💼 Support Customer Support Manager

Act as the central point of contact for international customers with a focus on the Polish market via phone, email, and live chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.

APPLY

International Customer Support Manager – Frankreich (all genders)

Cargoboard GmbH & Co. KG · Full Time · 5 Weeks Ago

Cargoboard GmbH & Co. KG

🌎 Germany ⭐ 0-2 yrs exp 💼 Support Customer Support Manager

Act as the central point of contact for international customers with a focus on the French market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.

APPLY

Help Desk Technician

MetroSys · Full Time · 5 Weeks Ago

MetroSys

🌎 United States 💵 $20 - $25 per year ⭐ 2-5 yrs exp 💼 Support Help Desk Technician

Provide Tier 1 technical support for end-users across Windows and MacOS environments using ticketing systems and remote tools. Manage user accounts, permissions, and endpoint patching primarily through JumpCloud and Microsoft Entra ID.

APPLY

Insurance Admin Support Specialist

Outsourcey · Full Time · 5 Weeks Ago

Outsourcey

🌎 Philippines ⭐ 2-5 yrs exp 💼 Support

The role involves accurately maintaining client, policy, and claims information within internal systems. It also requires managing communications with clients and insurers while supporting brokers with daily administrative tasks.

APPLY

General Virtual Customer Service Representative

HelpSquad, LLC · Full Time · 5 Weeks Ago

HelpSquad, LLC

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Handle inbound customer inquiries via phone, email, and live chat to resolve issues regarding orders, billing, and general support. Document all interactions in CRM platforms and meet account-specific KPIs for resolution and satisfaction.

APPLY

Manager – Customer Service

Hard Rock Digital · Full Time · 5 Weeks Ago

Hard Rock Digital

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Oversee daily operations of the Toronto-based customer service team and build the team from the ground up by hiring supervisors and representatives. Drive operational excellence through coaching, performance monitoring, and the implementation of customer satisfaction strategies.

APPLY

Customer Support Agent - Flooring

Cyncly · Full Time · 5 Weeks Ago

Cyncly

🌎 Brazil ⭐ 2-5 yrs exp 💼 Support

Act as the first point of contact for customers to provide technical support via phone, email, and chat. Responsibilities include troubleshooting hardware and network issues and documenting solutions within Zendesk.

APPLY

customer Service Advisor -Mitcheldean

Assurant · Full Time · 5 Weeks Ago

Assurant

🌎 United Kingdom ⭐ 0-2 yrs exp 💼 Support

The Motor Claims Advisor assists customers and dealers in submitting and processing warranty claims via phone or an in-house system. They analyze failure details against terms and conditions to determine whether to accept or reject claims.

APPLY

CCC Help Desk Representative Incident Management Agent (Belgrade)

NCR Atleos · Full Time · 5 Weeks Ago

NCR Atleos

🌎 Serbia ⭐ 2-5 yrs exp 💼 Support

The agent is responsible for registering, monitoring, and managing incidents to ensure fast resolution for Spanish customers. This includes performing initial diagnostics, coordinating with technical teams, and documenting cases for traceability.

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Customer Service Representative - Insurance

null, ACSC Management Services Inc · Full Time · 5 Weeks Ago

null, ACSC Management Services Inc

🌎 United States 💵 $23 - $25 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle inbound calls to assist members with AAA membership questions and provide personalized product recommendations. Resolve issues using critical thinking and navigate multiple systems in a fast-paced, non-scripted environment.

APPLY

Customer Service Representative Spanish Bilingual - Insurance

null, ACSC Management Services Inc · Full Time · 5 Weeks Ago

null, ACSC Management Services Inc

🌎 United States 💵 $24 - $26 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle inbound calls to assist AAA members with membership questions and provide personalized product recommendations. Resolve issues using critical thinking and navigate multiple systems in a fast-paced, non-scripted environment.

APPLY

Remote Client Support Representative

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide exceptional customer service by addressing inquiries and resolving issues to ensure client satisfaction during travel bookings. Handle support tickets and maintain professional communication across various channels.

APPLY

Project Support Officer

Fyfe · Full Time · 5 Weeks Ago

Fyfe

🌎 Philippines ⭐ 2-5 yrs exp 💼 Support

The role involves providing comprehensive project support and administrative oversight to ensure smooth project execution from inception to completion. Key duties include managing complex datasets, transforming data into actionable insights, and collaborating with internal stakeholders.

APPLY

Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now

Support Jobs by Country

Remote Support Jobs in United States 5153 Remote Support Jobs in Canada 378 Remote Support Jobs in Philippines 346 Remote Support Jobs in Greece 320 Remote Support Jobs in United Kingdom 258 Remote Support Jobs in Germany 222 Remote Support Jobs in Mexico 210 Remote Support Jobs in Bulgaria 184 Remote Support Jobs in Australia 171 Remote Support Jobs in India 160 Remote Support Jobs in Spain 140 Remote Support Jobs in France 131 Remote Support Jobs in Brazil 120 Remote Support Jobs in Colombia 112 Remote Support Jobs in Argentina 103 Remote Support Jobs in Portugal 100 Remote Support Jobs in Jamaica 87 Remote Support Jobs in New Zealand 73 Remote Support Jobs in Netherlands 70 Remote Support Jobs in Poland 68 Remote Support Jobs in Finland 68 Remote Support Jobs in Italy 66

Explore All Remote Job Searches