How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,684)

Patient Contact Center Representative (Remote)

Mosaic Pharmacy · Full Time · 5 Weeks Ago

Mosaic Pharmacy

🌎 United States 💵 $18 - $20 per hour ⭐ 0-2 yrs exp 💼 Support

Serve as the primary point of contact for patients, handling high-volume inbound and outbound calls to coordinate medication regimens and pharmacy services. Responsibilities include documenting interactions in CRM systems and routing clinical needs to pharmacists.

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Patient Support Agent

CLEANSLATE CENTERS INC · Full Time · 5 Weeks Ago

CLEANSLATE CENTERS INC

🌎 United States 💵 $18 - $20 per hour ⭐ 2-5 yrs exp 💼 Support

Manage high volumes of inbound and outbound calls, emails, and chats to schedule appointments and resolve patient issues. Maintain accurate patient accounts by updating financial and insurance information while adhering to quality assurance standards.

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Regional Field Support Manager Veterinary Diagnostics

IDEXX · Full Time · 5 Weeks Ago

IDEXX

🌎 United States 💵 $85000 - $100K per year ⭐ 5-10 yrs exp 💼 Support

Lead and coach a team of Veterinary Diagnostics Field Support Representatives to ensure an excellent customer experience. Coordinate resources and implement strategies to achieve quarterly commercial goals and maintain customer loyalty.

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Regional Field Support Manager - Diagnostic Imaging

IDEXX · Full Time · 5 Weeks Ago

IDEXX

🌎 United Kingdom, United States 💵 $85000 - $100K per year ⭐ 5-10 yrs exp 💼 Support

Lead and coach a team of Diagnostic Imaging Field Support Representatives to ensure an excellent customer experience. Coordinate resources and implement strategies to achieve quarterly commercial goals and maintain customer loyalty.

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Supervisor, Customer Service (Retail) 12 APPLICANTS

Cable ONE · Full Time · 5 Weeks Ago

Cable ONE

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Oversee the daily operations of the Customer Care and Sales Advisor team to ensure high-quality service and retention. Lead team development through coaching, performance monitoring, and resolving escalated customer concerns.

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Manager, Contact Center Training

University of Miami · Full Time · 5 Weeks Ago

University of Miami

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Leads the development and execution of standardized training programs for UHealthConnect to support patient access services. Manages the design of curricula for a remote workforce using tools like Epic EMR and NICE CXone while partnering with leadership to align training with operational goals.

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Work From Home - Bilingual Client Services Representative

Global Elite Empire Consultants · Full Time · 5 Weeks Ago

Global Elite Empire Consultants

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide client services as a bilingual representative. Work toward leadership roles within a rapidly growing company.

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Work From Home - Client Services Associate

Global Elite Empire Consultants · Full Time · 5 Weeks Ago

Global Elite Empire Consultants

🌎 Canada ⭐ 0-2 yrs exp 💼 Support

Conduct virtual consultations to assess client needs and provide appropriate solutions. Maintain long-term client relationships through periodic check-ins and handle related administrative duties.

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Partner Support Specialist [OneEthos]

Climate First Bank · Full Time · 5 Weeks Ago

Climate First Bank

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Serve as the primary point of contact for solar installer partners, providing support and training on the OneEthos and Bodhi platforms. Monitor partner health and resolve operational issues to ensure a seamless loan application pipeline.

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Work From Home - Client Services Associate

AO Garcia Agency · Full Time · 5 Weeks Ago

AO Garcia Agency

🌎 Canada ⭐ 2-5 yrs exp 💼 Support

The role involves delivering exceptional customer service experiences and leading teams to achieve outstanding results. The associate will focus on client service leadership while maintaining a flexible work schedule.

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Technical Support Specialist II

Careforth · Full Time · 5 Weeks Ago

Careforth

🌎 United States ⭐ 5-10 yrs exp 💼 Support

The role involves providing technical support, troubleshooting corporate computing devices, and managing the onboarding and offboarding process for employees. Additionally, the specialist will maintain IT asset records and research new technologies to improve operational efficiency.

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Family Support Group Volunteer

CMHA · Full Time · 5 Weeks Ago

CMHA

🌎 Canada ⭐ 0-2 yrs exp 💼 Support

Co-facilitate a Family Support Group by introducing discussion topics and moderating conversations. Maintain organizational policies regarding confidentiality, privacy, and health and safety.

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Product Support Specialist II

CorVel Corporation · Full Time · 5 Weeks Ago

CorVel Corporation

🌎 United States 💵 $22.17 - $35.66 per hour ⭐ 2-5 yrs exp 💼 Support

Provide advanced technical support for proprietary software by diagnosing and resolving complex application issues via ServiceNow. Act as a subject-matter expert to identify root causes and maintain technical documentation for system enhancements.

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Asesor Comercial Call Center Comisiones en Dolar

Aprende Institute · Full Time · 5 Weeks Ago

Aprende Institute

🌎 Mexico ⭐ 2-5 yrs exp 💼 Support

Contact potential students in Mexico and Latin America who have requested information about academic programs. Provide personalized guidance to align programs with student needs and close the enrollment process.

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REMOTE Legal Customer Service Representative - Retainer Specialist

Advocacy Solutions · Full Time · 5 Weeks Ago

Advocacy Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Guide potential clients through the representation forms process to obtain signatures for social security and veterans disability claims. Handle high-volume outbound calls via an auto dialer and assist clients with electronic signatures.

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REMOTE Legal Customer Service Representative - Retainer Specialist

EVENING POST GROUP · Full Time · 5 Weeks Ago

EVENING POST GROUP

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

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Associate, Premier Support

Consilio LLC · Full Time · 5 Weeks Ago

Consilio LLC

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Provide global client support via chat, email, and phone regarding system navigation and task execution. Manage account requests including user creation and project access while training clients on advanced features.

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Emergency Technical/Customer Service Representative

Helpware · Full Time · 5 Weeks Ago

Helpware

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Serve as the first point of contact for individuals needing urgent assistance during disaster response and recovery efforts. Handle inbound calls, troubleshoot basic technical issues, and document interactions using help desk software.

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Customer Care Agent

HBK - Hottinger Brüel & Kjær · Full Time · 5 Weeks Ago

HBK - Hottinger Brüel & Kjær

🌎 Brazil ⭐ 2-5 yrs exp 💼 Support

The agent serves as the first point of contact for global customers, managing inquiries, processing orders, and tracking fulfillment. They collaborate with international teams to ensure timely service delivery and maintain strong customer relationships.

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Work From Home - Bilingual Client Services Representative

AO Garcia Agency · Full Time · 5 Weeks Ago

AO Garcia Agency

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide client services as a bilingual representative. Work towards goal-oriented targets with the potential to move into leadership roles.

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Client Service Representative

firstsourc · Full Time · 5 Weeks Ago

firstsourc

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Handle a high volume of inbound calls from healthcare members and providers regarding billing, claims, and eligibility. Manage general inquiries, pharmacy requests, and grievances while maintaining professional performance standards.

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Customer Support Manager

Vetcove · Full Time · 5 Weeks Ago

Vetcove

🌎 United States 💵 $70000 - $110K per year ⭐ 2-5 yrs exp 💼 Support Customer Support Manager

Lead a team of support associates to provide excellent user experiences via chat, phone, and email. Develop and optimize CX processes and collaborate cross-functionally to provide feedback for platform enhancements.

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Customer Service Representative

Crum & Forster · Full Time · 5 Weeks Ago

Crum & Forster

🌎 United States 💵 $31100 - $58500 per year ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Handle inbound calls from travelers and travel advisors to provide insurance coverage information and website troubleshooting. Manage customer cases in Salesforce and act as a liaison for agency partners.

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Contact Center Operations & Optimization Consultant

Miratech · Full Time · 5 Weeks Ago

Miratech

🌎 Spain ⭐ 10+ yrs exp 💼 Support

Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives, translating platform capabilities into measurable business outcomes and driving user adoption.

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International Customer Support Manager – Italien (all genders)

Cargoboard GmbH & Co. KG · Full Time · 5 Weeks Ago

Cargoboard GmbH & Co. KG

🌎 Germany ⭐ 0-2 yrs exp 💼 Support Customer Support Manager

Act as the central point of contact for international customers with a focus on the Italian market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding shipment transit times and damage rates.

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International Customer Support Manager – Polen (all genders)

Cargoboard GmbH & Co. KG · Full Time · 5 Weeks Ago

Cargoboard GmbH & Co. KG

🌎 Germany ⭐ 0-2 yrs exp 💼 Support Customer Support Manager

Act as the central point of contact for international customers with a focus on the Polish market via phone, email, and live chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.

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International Customer Support Manager – Frankreich (all genders)

Cargoboard GmbH & Co. KG · Full Time · 5 Weeks Ago

Cargoboard GmbH & Co. KG

🌎 Germany ⭐ 0-2 yrs exp 💼 Support Customer Support Manager

Act as the central point of contact for international customers with a focus on the French market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.

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Help Desk Technician

MetroSys · Full Time · 5 Weeks Ago

MetroSys

🌎 United States 💵 $20 - $25 per year ⭐ 2-5 yrs exp 💼 Support Help Desk Technician

Provide Tier 1 technical support for end-users across Windows and MacOS environments using ticketing systems and remote tools. Manage user accounts, permissions, and endpoint patching primarily through JumpCloud and Microsoft Entra ID.

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Insurance Admin Support Specialist

Outsourcey · Full Time · 5 Weeks Ago

Outsourcey

🌎 Philippines ⭐ 2-5 yrs exp 💼 Support

The role involves accurately maintaining client, policy, and claims information within internal systems. It also requires managing communications with clients and insurers while supporting brokers with daily administrative tasks.

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General Virtual Customer Service Representative

HelpSquad, LLC · Full Time · 5 Weeks Ago

HelpSquad, LLC

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Handle inbound customer inquiries via phone, email, and live chat to resolve issues regarding orders, billing, and general support. Document all interactions in CRM platforms and meet account-specific KPIs for resolution and satisfaction.

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Support Jobs by Country

Remote Support Jobs in United States 5158 Remote Support Jobs in Canada 378 Remote Support Jobs in Philippines 347 Remote Support Jobs in Greece 320 Remote Support Jobs in United Kingdom 259 Remote Support Jobs in Germany 222 Remote Support Jobs in Mexico 210 Remote Support Jobs in Bulgaria 184 Remote Support Jobs in Australia 171 Remote Support Jobs in India 160 Remote Support Jobs in Spain 140 Remote Support Jobs in France 131 Remote Support Jobs in Brazil 120 Remote Support Jobs in Colombia 112 Remote Support Jobs in Argentina 103 Remote Support Jobs in Portugal 100 Remote Support Jobs in Jamaica 87 Remote Support Jobs in New Zealand 73 Remote Support Jobs in Netherlands 70 Remote Support Jobs in Poland 68 Remote Support Jobs in Finland 68 Remote Support Jobs in Italy 66

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