Destination Support Advisor
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AI Summary
The Destination Support Advisor assists clients with researching, planning, and coordinating travel arrangements including hotels, cruises, and excursions. They are responsible for managing client bookings, preparing itineraries, and providing ongoing support for travel-related inquiries.
Position Overview
We are expanding our remote team and looking for friendly, detail-oriented individuals who enjoy helping others discover and organize memorable vacation experiences. As a Destination Support Advisor, you will assist clients with researching destinations, evaluating available options, and coordinating the details needed for their upcoming trips.
This is a beginner-friendly opportunity. Previous travel-industry experience is not required, and training, supplier resources, and ongoing education are provided.
Key Responsibilities
- Discuss vacation interests, preferred destinations, travel dates, and budgets with clients
- Research hotels, resorts, cruises, transportation, tours, excursions, and destination activities
- Identify suitable options based on individual traveler preferences
- Provide helpful destination and accommodation information to support client decisions
- Coordinate selected travel arrangements through approved supplier platforms
- Prepare reservation confirmations, schedules, itineraries, and important trip information
- Assist with booking adjustments, special requests, and routine client questions
- Follow up on outstanding details and upcoming travel deadlines
- Review reservation information for accuracy
- Maintain organized client and booking records
- Participate in supplier training and destination education
What We Provide
- 100% remote work opportunity
- Flexible full-time and part-time scheduling
- Comprehensive onboarding and beginner-friendly training
- No previous professional travel experience required
- Ongoing guidance and team support
- Supplier and destination learning opportunities
- Professional development and growth opportunities
- Performance-based incentives and recognition
- Qualifying travel discounts and industry benefits
- Supportive virtual team environment
Qualifications
- Strong communication and customer-service skills
- Organized with excellent attention to detail
- Comfortable researching and comparing different options
- Ability to manage multiple client needs and deadlines
- Comfortable learning online systems and digital tools
- Dependable, resourceful, and adaptable
- Strong follow-up and time-management skills
- Self-motivated and able to work independently
- Basic computer proficiency and reliable internet access
- Must be at least 18 years of age
- Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region
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