Provide exceptional client service and support for online banking and bill payment within a call center environment. Act as a critical line of defense by identifying and preventing fraud while resolving client inquiries and complaints.
Remote Support Jobs (9,145)
Job category = Support
Senior Manager, Product & Data Support
Definitive Healthcare, US
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Full Time
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1 Week Ago
Definitive Healthcare, US
Design and operate the Tier-2 product and data support function to reduce escalations to Product and Engineering teams. Build the systems, knowledge infrastructure, and a small team of specialists to improve resolution times and visibility.
Provide first-line helpdesk support, manage user onboarding, and maintain application documentation. Monitor application performance and escalate technical bugs to product and development teams.
Provide technical support for Access Control products via phone and email, troubleshooting software and hardware issues. Assist with client onboarding, installation, and the escalation of complex product defects to internal teams.
Handle 50-60 calls per day to resolve customer and provider inquiries while maintaining high quality assurance scores. Manage important documentation and use CRM systems to track detailed notes and escalate complex issues.
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(Remote) Manager of Software Services & Support
Harris Computer
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Full Time
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1 Week Ago
Harris Computer
Lead the Software Professional Services and Support team while overseeing billable services delivery and technical implementations for healthcare clients. Act as the primary liaison between clients and internal R&D teams to translate technical requirements into product roadmap decisions.
WFH - Client Onboarding Specialist
Virtualite Business Process Outsourcing Services
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Full Time
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1 Week Ago
Virtualite Business Process Outsourcing Services
Manage and grow a portfolio of client accounts by identifying upsell and cross-sell opportunities. Collaborate with onboarding and operations teams to ensure client success and maintain accurate growth pipelines in CRM tools.
Responsible for managing technical and integration interactions, focusing on resolving complex cases and advocating for customers. The role involves troubleshooting technical issues, documenting defects, and collaborating cross-functionally to communicate root causes and solutions.
Bilingual (Spanish) Commercial Health Call Center Representative - Remote
Evry Health
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Full Time
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1 Week Ago
Evry Health
Provide accurate information on commercial health plan benefits, eligibility, and claims via phone and email. Handle member inquiries, manage escalations, and collaborate with internal departments to resolve issues.
Senior COOP Support
Diné Development Corporation
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Full Time
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1 Week Ago
Diné Development Corporation
The role focuses on installing and maintaining IBM Mainframe and ISV software while managing Continuity of Operations (COOP) and Disaster Recovery exercises. Responsibilities include performing IPLs, managing DASD resources, and troubleshooting system anomalies within the z/OS environment.
Serve as a subject matter expert and escalation point for complex software application issues to ensure timely resolution for clients. Proactively investigate system patterns and provide mentorship to junior team members to improve overall team performance.
Responsible for handling daily operations of client programs, including processing delinquent cases and fulfilling citizen requests. The role focuses on maintaining accurate records and collaborating with teams to improve customer service processes.
The Client Services Manager owns day-to-day relationships for assigned accounts, serving as the primary point of contact. They are responsible for tracking deliverables, coordinating internal workflows, and ensuring accurate client reporting and communication.
The Support Specialist is responsible for investigating and resolving technical issues across workflows and data systems from intake to resolution. This includes partnering with Product and Engineering teams to diagnose root causes and maintaining high-quality ticket documentation.
CUSTOMER SERVICE REPRESENTATIVE 2
Arizona Department of Administration
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Full Time
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1 Week Ago
Arizona Department of Administration
This role serves as a Customer Service Representative and Custodian of Records, managing access to claims records and fulfilling requests. Key duties include processing records requests, researching databases, and handling invoicing and payments.
Patient Service Representative - Remote
North American Dental Group
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Full Time
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1 Week Ago
North American Dental Group
Handle a high volume of calls to schedule patient appointments and present service offers. Manage patient concerns and update database information while meeting department key performance indicators.
Act as a compassionate advocate for customers by resolving inquiries regarding benefits and claims. Educate customers on available resources and document all interactions to ensure high levels of satisfaction.
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Rechtsanwaltsfachangestellte/r (w/m/d) im Support für Kanzleisoftware
Septeo CNEE
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Full Time
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1 Week Ago
Septeo CNEE
Provide 1st and 2nd level support for legal management and insolvency software via phone, email, and remote access. Document customer inquiries in the ticket system and collaborate with technical support teams to provide solutions.
The analyst provides professional technical support to customers via various channels and resolves issues within SLA requirements. They are also responsible for analyzing customer problems, configuring Noggin software, and acting as an escalation point for offshore teams.
Supervisor Healthcare Call Center - Remote US
Gainwell Technologies LLC
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Full Time
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1 Week Ago
Gainwell Technologies LLC
Oversee daily healthcare call center operations to ensure service excellence and compliance with service level agreements. Lead, mentor, and coach a team of representatives while collaborating with internal leadership to improve operational processes.
Serve as the primary point of contact for customer inquiries via phone, email, and portals to resolve software-related issues. Collaborate with Product and Engineering teams to escalate complex problems and improve support documentation.
Lead and develop a Customer Care team focusing on high-quality support for accounting and tax services. Drive operational performance through KPI monitoring, process improvement, and cross-departmental collaboration to enhance the customer experience.
Bilingual Customer Service Representative - Group and Individual Insurance
Medavie
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Full Time
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1 Week Ago
Medavie
Provide high-level customer service and support to insurance members across Canada. Effectively solve problems and contribute to a positive team environment within a contact center setting.
Verify the accuracy and completeness of electronic patient care reports and billing information before submission to vendors. Coordinate with internal crews and external agencies to resolve documentation gaps and maintain regulatory compliance.
Genomic Client Services Specialist, Canada
Blueprint Genetics
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Full Time
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1 Week Ago
Blueprint Genetics
Provide world-class customer support to Canadian clients via phone and email regarding genomic products and sample requirements. Manage order processing, quality control, and maintain accurate records within the CRM system.
CSR II Phones ($18.50/hr + $1/pay for performance, Hybrid Remote)
SaviLinx
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Full Time
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1 Week Ago
SaviLinx
Provide superior customer service in a call center environment, handling eligibility inquiries and coordinating claims. Document all communications in the CRM system and provide mentoring and training to other representatives.
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Itinerary Customer Service Coordinator
Triptasticadventures
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Full Time
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1 Week Ago
Triptasticadventures
Coordinate personalized travel arrangements including accommodations, transportation, and activities for clients. Maintain accurate records and provide professional communication via email and phone to ensure reservation accuracy.
Hospitality Customer Service Coordinator
Triptasticadventures
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Full Time
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1 Week Ago
Triptasticadventures
Coordinate personalized hospitality arrangements including accommodations, transportation, and events for clients. Manage reservations, research options, and maintain accurate documentation while communicating professionally via email and phone.
Provide guidance and support to Field Support Employees and assist the Manager of Field Support and Claims Supervisors in daily operations. Lead, train, and develop staff while ensuring the effective delivery of services.
The representative provides support for warranty and service claims, managing internal and external communications for error resolution. They are responsible for dispatching technicians and documenting service activities to ensure a world-class customer experience.
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Support Jobs by Country
Remote Support Jobs in United States
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318
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196
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196
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166
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125
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107
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86
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70
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66
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62
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58
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56
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