How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,684)

T1 Technical Support Specialist

HEROIC.com · Full Time · 6 Weeks Ago

HEROIC.com

🌎 India ⭐ 0-2 yrs exp 💼 Support

Serve as the primary point of contact for technical issues, diagnosing and resolving common computer problems while maintaining high CSAT and QA ratings. Manage the support ticketing queue and leverage AI tools to accelerate troubleshooting and improve service efficiency.

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Associate - Customer Care - Voice 5A

BrightClaim · Full Time · 6 Weeks Ago

BrightClaim

🌎 Oman, Romania ⭐ 0-2 yrs exp 💼 Support

Handle incoming customer queries across multiple channels to provide accurate information and resolve complaints efficiently. Maintain customer records in CRM systems and collaborate with other departments to ensure high-quality service delivery.

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Associate - Customer Care - Voice 5A

BrightClaim · Full Time · 6 Weeks Ago

BrightClaim

🌎 Oman, Romania ⭐ 0-2 yrs exp 💼 Support

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HealthCare Customer Service Representative - Remote

Percepta · Full Time · 6 Weeks Ago

Percepta

🌎 Philippines ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle incoming customer communications and conduct research to resolve issues effectively. Provide compassionate consultation on products to ensure an exceptional customer experience.

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HealthCare Customer Service Representative - Remote

TTEC · Full Time · 6 Weeks Ago

TTEC

🌎 Philippines ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Answer incoming customer communications and conduct research to resolve issues. Provide compassionate consultation on products to ensure an exceptional customer experience.

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SDM Support (m/w/d) – Service Delivery Management (befristet)

Proact Deutschland GmbH · Full Time · 6 Weeks Ago

Proact Deutschland GmbH

🌎 Germany ⭐ 2-5 yrs exp 💼 Support

Support Service Delivery Managers by maintaining customer and service data in ServiceNow and managing user accounts and permissions. Monitor incidents and tasks to ensure timely completion and assist in creating automated reports for SLA and service reviews.

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Sr. Support Specialist (1 Year fixed term contract)

G-P · Full Time · 6 Weeks Ago

G-P

🌎 India ⭐ 10+ yrs exp 💼 Support

Provide Level 1 IT and HR helpdesk support for customers and professionals across APAC, EMEA, and US regions. Manage employee records, benefits administration, and coordinate with internal centers of excellence and external payroll providers.

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Remote Client Services Associate (Remote)

Journey with Haylee · Full Time · 6 Weeks Ago

Journey with Haylee

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Support clients with planning, coordination, and scheduling to ensure smooth experiences. Manage communications and keep important details organized from beginning to end.

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Technical Support Analyst

Binary Stream · Full Time · 6 Weeks Ago

Binary Stream

🌎 India ⭐ 2-5 yrs exp 💼 Support

Act as a technical intermediary between customers and development teams to resolve software issues and bugs for Dynamics products. Manage support tickets, replicate customer issues, and contribute to the continuous improvement of support best practices.

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TikTok Shop Growth Lead/CSM

AMZ Advisers · Full Time · 6 Weeks Ago

AMZ Advisers

🌎 Canada, United States ⭐ 2-5 yrs exp 💼 Support

Lead client growth strategies and manage long-term partnerships to drive GMV on TikTok Shop. Oversee a remote team of assistants while designing affiliate and promotional campaigns to maximize client success.

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Customer Assistance Coordinator

Hopesglobalgetaways · Full Time · 6 Weeks Ago

Hopesglobalgetaways

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The coordinator serves as a primary resource for client support, answering questions and coordinating service requests. They are responsible for maintaining accurate records and collaborating with team members to ensure client satisfaction.

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UK Client Services Associate (CLO/ABL Modeler)

Valitana LLC · Full Time · 6 Weeks Ago

Valitana LLC

🌎 United Kingdom 💵 £70000 - £100K per year ⭐ 5-10 yrs exp 💼 Support

The role involves modeling complex CLO and ABL deals within the Vantage platform and translating indenture documentation into compliance frameworks. The associate will serve as a subject matter expert and trusted advisor to institutional clients to drive platform adoption.

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Moodle Support Specialist

Entarian · Full Time · 6 Weeks Ago

Entarian

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The specialist will investigate and resolve common Moodle user issues while managing the ServiceNow ticket queue. They are also responsible for performing daily LMS health checks and documenting workflows in SOPs.

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Bilingual Customer Care Specialist

Teleperformance · Full Time · 6 Weeks Ago

Teleperformance

🌎 Canada 💵 15.75 - 21.5 per hour ⭐ 0-2 yrs exp 💼 Support

Provide first-level customer service and technical troubleshooting to resolve client product issues. Build positive customer relations through personalized solutions and accurate data entry while adhering to company policies.

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Client Services Advisor

Spieldenner Financial Group · Full Time · 6 Weeks Ago

Spieldenner Financial Group

🌎 United States 💵 $3000 - $6000 per week ⭐ 0-2 yrs exp 💼 Support

The role involves conducting client outreach to schedule coverage reviews and preparing personalized financial protection options. The advisor will meet with clients virtually or in person to guide them through the application process for insurance products.

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Customer Service Representative I

CorVel Corporation · Full Time · 6 Weeks Ago

CorVel Corporation

🌎 United States 💵 $13.94 - $21.48 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The representative handles client and provider inquiries via email, phone, and written correspondence while adhering to contractual and state guidelines. Key tasks include reviewing provider history in internal systems and maintaining reports and spreadsheets.

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Enterprise Service Desk Agent (R14080)

Oportun · Full Time · 6 Weeks Ago

Oportun

🌎 Mexico ⭐ 2-5 yrs exp 💼 Support

Serve as the first point of contact for internal IT support, resolving Tier 1 hardware and software issues. Log and prioritize incidents via ServiceNow and escalate complex problems to higher-tier support teams.

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Onboarding Specialist EMEA

Remote People · Full Time · 6 Weeks Ago

Remote People

🌎 Brazil ⭐ 2-5 yrs exp 💼 Support Onboarding Specialist

Manage the end-to-end employee onboarding and offboarding process for a global workforce, including contract drafting and compliance verification. Act as the primary liaison for international clients to ensure a seamless and compliant employment setup.

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Business Application Support Analyst

Fidelity Canada · Full Time · 6 Weeks Ago

Fidelity Canada

🌎 Canada 💵 88000 - 117K per year ⭐ 5-10 yrs exp 💼 Support

The role involves providing technical support and troubleshooting for production applications to ensure high service quality for clients. Key duties include resolving client service requests, acting as a liaison between vendors and users, and documenting technical issues.

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US Technical (Product, COR, Support)

EDB · Full Time · 6 Weeks Ago

EDB

🌎 United States ⭐ 5-10 yrs exp 💼 Support

The Principal Customer Success Manager acts as a trusted advisor to ensure customers achieve sustainable value and adoption of EDB offerings. They are responsible for creating success plans, managing account health to reduce churn, and collaborating across internal teams to drive growth.

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Support Analyst - Tier 1

Acquire Intelligence · Full Time · 6 Weeks Ago

Acquire Intelligence

🌎 Philippines ⭐ 0-2 yrs exp 💼 Support

Act as the first point of contact for software clients to troubleshoot technical issues via phone and email. Document all interactions in a ticket tracking system and escalate unresolved issues to internal teams for swift resolution.

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Customer Service Representative Remote

Morphius Corp · Full Time · 6 Weeks Ago

Morphius Corp

🌎 United States 💵 $45000 - $75000 per year ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The representative will manage inbound customer communications via calls and emails to resolve issues and answer questions. They are also responsible for maintaining deep product knowledge and tracking all interactions within a CRM system.

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Customer Experience & Operations Coordinator | E-Commerce Industry

Assist World · Full Time · 6 Weeks Ago

Assist World

🌎 Philippines, South Africa ⭐ 2-5 yrs exp 💼 Support

The role involves managing customer communications and coordinating logistics, inventory, and fulfillment to ensure operational excellence. The coordinator acts as a bridge between customers, warehouses, and leadership to resolve issues and improve internal workflows.

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Contact Center Agent (Remote)

STUDIO ENTERPRISE · Full Time · 6 Weeks Ago

STUDIO ENTERPRISE

🌎 United States 💵 $16 - $17 per hour ⭐ 0-2 yrs exp 💼 Support

The agent is responsible for handling incoming and outgoing calls to qualify potential students and transfer them to Admissions Consultants. The role focuses on building rapport with prospects and meeting productivity metrics using an auto-dialing system.

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Technical Support Specilaist (Point of Sale)

HungerRush · Full Time · 6 Weeks Ago

HungerRush

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Provide technical support for HungerRush POS systems by troubleshooting hardware, software, and communication links for restaurant operators. Manage a high volume of inbound cases and document all activities in the ticketing system to ensure timely resolution.

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Regional Service Representative - Ohio & Western Pennsylvania Territory

Mayo Clinic · Full Time · 6 Weeks Ago

Mayo Clinic

🌎 United States 💵 $82908 - $124K per year ⭐ 5-10 yrs exp 💼 Support

Maintains and expands client relationships within laboratory accounts to support the business model and drive client satisfaction. Provides technical onsite visits, onboarding, and training for electronic ordering applications and products.

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Regional Service Representative - North Dakota, South Dakota, Nebraska Territory

Mayo Clinic · Full Time · 6 Weeks Ago

Mayo Clinic

🌎 United States 💵 $82908 - $124K per year ⭐ 5-10 yrs exp 💼 Support

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Application Support Consultant

Voya Financial · Full Time · 6 Weeks Ago

Voya Financial

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Provide service delivery oversight including technical risk, incident, and vendor management while designing engineering solutions for complex business problems. Govern supplier execution, validate defect reporting, and ensure infrastructure and security standards are met.

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Customer Service Representative

Fleetworthy · Full Time · 6 Weeks Ago

Fleetworthy

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Serve as the primary point of contact for customers via phone, chat, and email to resolve inquiries and billing issues. Maintain accurate customer records in CRM platforms and collaborate with internal teams to ensure a seamless service experience.

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Customer Care Specialist

Amcor · Full Time · 6 Weeks Ago

Amcor

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The role focuses on managing mid-tier to large customer accounts by ensuring timely order entry, acknowledgement, and fulfillment. It involves proactive communication with customers and collaboration with plant schedulers to optimize shop floor schedules.

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