Act as the primary point of contact for patients by managing inquiries via phone, email, and chat. Responsibilities include scheduling appointments, providing pre- and post-visit instructions, and maintaining accurate patient records.
Remote Support Jobs (9,679)
Job category = Support
Lead the design, implementation, and optimization of network infrastructure across airport restaurant operations in North America. Partner with construction teams for new openings and serve as the primary escalation point for advanced network troubleshooting.
Provides high-level technical support and troubleshooting for hardware, firmware, and workflows to regional technicians and service agents. Manages regional FCO databases and collaborates with product support to implement best practices and disseminate technical information.
Design and manage AI-powered content systems and information architecture for internal knowledge bases to support human and AI retrieval. Develop a comprehensive content strategy and governance standards to improve customer outcomes like CSAT and first contact resolution.
Handle inbound customer inquiries via phone, email, and chat to resolve issues and provide accurate product information. Log all interactions in the CRM and escalate complex cases to the appropriate departments.
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Oversee multiple technical support teams to resolve complex platform-level issues and act as an escalation point for high-priority incidents. Coordinate with engineering and system administration teams to improve platform reliability and maintain internal knowledge base documentation.
Call Center Representative – Healthcare Scheduling & Patient Support
Janie
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Full Time
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6 Weeks Ago
Janie
Handle inbound and outbound communications to coordinate patient appointments and medication refill requests. Maintain accurate documentation of patient interactions while following established healthcare compliance procedures.
The role involves executing day-to-day marketing tasks across social media, email campaigns, and content creation. It also includes coordinating with vendors and managing digital assets to ensure projects are completed on time.
Serve as the frontline representative handling 60-80 inbound calls daily from members, clients, and facilities. Manage tasks of increasing complexity to remove barriers to healthcare access and improve passenger care.
Manage inbound and outbound customer interactions via phone, email, and chat to resolve product and service questions. Provide technical website support and own the resolution process to ensure a delightful customer experience.
The role involves providing technical support, installation, and training for multi-solution technology products and services. It also requires managing customer relationships and maintaining productivity metrics through efficient workload and call handling.
Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada
Percepta
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Full Time
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6 Weeks Ago
Percepta
Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and ensure an exceptional customer experience through compassionate problem resolution.
Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada
TTEC
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Full Time
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6 Weeks Ago
TTEC
Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and resolve customer issues through research and effective communication.
The role focuses on protecting the executive's time through rigorous inbox and calendar management. It involves triaging communications and ensuring smooth internal operational flow and task completion.
Responsible for intermediate-level policy documentation, processing tasks, and ensuring accuracy in policy issuance and endorsements. The role involves collaborating with onshore teams to resolve discrepancies and maintaining data integrity within core processing systems.
Service Support Specialist II
Thermo Fisher Scientific
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Full Time
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6 Weeks Ago
Thermo Fisher Scientific
Provide expert technical support and training for scientific products to researchers and clinicians. Collaborate with an international team to solve complex scientific challenges and ensure optimal use of innovative technologies.
Remote Clinical Trial Support Specialist (Multiple Openings)
Angel City VA
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Full Time
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6 Weeks Ago
Angel City VA
Provide remote operational support for clinical trials, including patient recruitment, scheduling, and regulatory documentation. Manage data entry in CTMS/EDC systems and facilitate communication between sponsors, CROs, and research sites.
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Provide remote support and monitoring for adults with developmental disabilities to promote independence and community inclusion. Responsibilities include troubleshooting technology, managing crises, and ensuring accurate service documentation.
Manage the customer lifecycle by driving product adoption, usage, and long-term retention for mid-market clients. Identify growth opportunities through account expansions and upsells while conducting regular Executive Business Reviews.
Co-facilitate a Family Support Group by introducing discussion topics and moderating conversations. Maintain organizational policies regarding confidentiality, privacy, and health and safety.
Co-facilitate a family support group by introducing discussion topics and moderating conversations. Maintain organizational policies regarding confidentiality, privacy, and health and safety.
Process inbound calls to handle billing questions, customer retention, and cross-selling opportunities. Maintain high quality assurance scores and meet departmental performance metrics for member inquiries.
Co-facilitate a family support group by introducing discussion topics and moderating conversations. Maintain organizational policies regarding confidentiality, privacy, and health and safety.
Work from Home Customer Service Representative
Traveling with Mchaila
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Full Time
·
6 Weeks Ago
Traveling with Mchaila
Provide structured support to clients and advisors by managing communications and scheduling. Maintain organized digital records and ensure service standards are consistently met.
Oversee client communications and service workflows to ensure timely responses and issue resolution. Maintain accurate service documentation and provide professional leadership in client-facing situations.
QA & Technical Support Analyst (QA & Product Support) (Remote)
Esprow
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Full Time
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6 Weeks Ago
Esprow
The role involves performing quality assurance testing for desktop and web applications while providing technical support and onboarding for clients. You will investigate technical issues related to APIs and protocols and collaborate with development teams to resolve bugs before release.
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Manage monthly MTRS exception reporting and pensionable earnings calculations for charter school clients. Process and track 401(k) and 403(b) retirement contribution reports using internal tracking systems.
Manage and develop a team of client service resources to ensure the successful execution of client deliverables and productivity metrics. Act as a point of escalation and collaborate with leadership on special projects and operational performance reporting.
Provide high-quality customer service via phone, email, and chat for various employee benefit and retirement savings plans. Process financial and non-financial transactions while ensuring compliance with plan provisions and HIPAA regulations.
Part-time Faculty, University Support Provider - Bilingual Authorization
National University
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Full Time
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6 Weeks Ago
National University
Provide substantive feedback on student assessments and maintain an inclusive, student-centric learning environment. Collaborate with the Academic Program Director and student services to ensure program quality and support at-risk students.
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