Lead and mentor a customer service team to execute strategies that enhance customer satisfaction and loyalty. Monitor KPIs and analyze customer feedback to drive continuous process improvement and resolve escalated issues.
Remote Support Jobs (9,112)
Job category = Support
Director of Technical Assistance Programs
California Coalition for Rural Housing
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Full Time
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3 Weeks Ago
California Coalition for Rural Housing
Directs technical assistance and capacity-building programs to advance affordable housing in rural, Tribal, and farmworker communities. Supervises a professional team and collaborates with senior leadership to align programmatic priorities with the organization's strategic plan.
The role involves managing tenant and client inquiries via email and messaging platforms to ensure smooth communication. Responsibilities include coordinating maintenance requests and maintaining accurate records of customer interactions.
Provide technical support and scalable solutions to TeamDynamix customers while troubleshooting complex issues. Implement AI-powered workflows and tools to improve operational efficiency and the customer self-service experience.
Minijob Technischer Remote Support / Telefon-Support Fotoboxen (m/w/d)
MINTANO GmbH
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Part Time
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3 Weeks Ago
MINTANO GmbH
Provide remote telephone support to customers and event teams regarding the setup and operation of photo booths. Analyze technical issues, document support cases, and provide feedback to improve internal processes and technology.
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Lead the strategic evolution of the Support Engineering function by designing scalable technical support systems and tooling. Partner with Engineering and Product teams to reduce recurring technical issues and ensure support insights influence the product roadmap.
Guide new students through their language training process and provide effective solutions to their inquiries. Proactively motivate learners via various communication channels to maximize their use of available resources.
Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)
CNX
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Full Time
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3 Weeks Ago
CNX
Provide inbound and outbound customer support in English and Spanish to resolve routine problems and basic technical issues. Track and document customer interactions in databases while offering additional products and services.
Partner with clinicians in real-time to review and refine dental case designs for optimal patient outcomes. Provide live technical support via phone, chat, and video to troubleshoot workflows and act as a liaison between doctors and lab teams.
Partner with clinicians in real-time to review and refine dental case designs for optimal patient outcomes. Provide live technical support via phone, chat, and video to troubleshoot workflows and act as a liaison between doctors and lab teams.
Customer Service Representative (Travel Insurance)
Integrated Specialty Coverages, LLC
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Full Time
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3 Weeks Ago
Integrated Specialty Coverages, LLC
Serve as the primary point of contact for prospective and existing travel insurance customers via phone and live chat. Provide guidance on policy options using a consultative sales approach and assist policyholders with service-related troubleshooting.
Act as a liaison between car dealerships and buyers by providing customer service via phone, chat, and email. Manage assigned cases from inception to resolution while accurately recording contact details.
Provide high-level technical support and modeling guidance to clients using PLEXOS and AURORA software to ensure product effectiveness and retention. Collaborate with product management and development teams to resolve technical issues and create educational content for the customer knowledge base.
Support clients with travel planning and booking services by researching options and coordinating reservations. Ensure a positive client experience through consistent follow-up and accurate booking details.
The role involves assisting clients with travel planning, researching options, and coordinating reservations. The coordinator ensures a smooth booking process and maintains consistent follow-up communication with clients.
Assist clients with travel planning, researching options, and coordinating reservations to ensure a smooth booking experience. Maintain consistent follow-up communication and ensure accuracy in all booking details.
Assist clients with travel planning, researching options, and coordinating reservations to ensure a positive booking experience. Maintain consistent follow-up communication and ensure accuracy in all booking details.
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Customer Service Representative (Remote)
Traveling with Tasha
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Full Time
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3 Weeks Ago
Traveling with Tasha
The role involves assisting clients with travel planning, researching options, and coordinating reservations. The specialist ensures a smooth booking experience through consistent follow-up and accurate detail management.
Concierge - Call Center (Remote, $18/hour)
American Specialty Health Incorporated
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Full Time
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3 Weeks Ago
American Specialty Health Incorporated
Provides administrative and technical support for members participating in clinical, virtual, and wellness programs. Responsibilities include managing inquiries via multiple digital platforms, scheduling appointments, and verifying program eligibility.
Oversee day-to-day L1/L2 IT support operations and provide leadership and coaching to IT Support Engineers. Manage the support queue, asset lifecycles, and leverage AI tools to automate repetitive workflows and documentation.
Provide front-line technical support and troubleshooting for the Northpointe Suite to resolve customer application issues. Manage the ticket queue, maintain detailed documentation, and collaborate with internal teams to deploy software fixes.
The Customer Support Specialist manages incoming customer calls with empathy to provide veterinary diagnostic support. They are responsible for entering orders accurately, resolving customer issues, and maintaining data within CRM and ERP systems.
Partner with clinicians in real-time to review and refine dental case designs for optimal patient outcomes. Provide live technical support via phone, chat, and video while acting as a liaison between doctors and lab production teams.
Lead and develop a pod of Tier I support agents through real-time coaching, 1:1s, and performance monitoring. Ensure high-quality customer interactions by reinforcing SOPs and managing key metrics like SLA and CSAT.
Lead and develop a pod of Tier I support agents through real-time coaching, 1:1s, and performance monitoring. Ensure high-quality customer interactions by reinforcing SOPs and managing key metrics like SLA and CSAT.
Provide national-level technical support for mammography and women's health products via telephone and on-site visits. Perform complex diagnostic analysis, support installations, and ensure compliance with FDA and ISO regulatory requirements.
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Provide technical support and training to internal and external customers to resolve product quality and application issues. Oversee product installation, troubleshooting, and project management in the field while maintaining detailed documentation.
Provide technical support and guidance to climbing facility staff via email, phone, and virtual sessions. Troubleshoot software issues and help customers configure system settings and membership structures.
Serve as a technical expert for the New Innovations platform by supporting customers and prospects with their technical needs. Create and maintain technical documentation, FAQs, and training materials while delivering software training to diverse audiences.
Manage the end-to-end onboarding process for students with IEPs, ensuring all documentation is compliant with state and federal regulations. Coordinate between families, teachers, and service providers to create seamless transitions and actionable student records.
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