Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Provide high-quality technical support to merchants via email, Slack, and Telegram while managing incident escalation processes. Collaborate with internal teams to resolve complex cases and contribute to knowledge base improvements.
The Customer Support Analyst will provide technical and functional helpdesk support to travel industry clients across multiple communication channels. They are responsible for logging, monitoring, and resolving incidents while ensuring professional and timely customer interactions.
The Field Service Representative conducts factory inspections to ensure products comply with CSA standards and certification requirements. They are responsible for auditing product samples, reviewing quality control documentation, and preparing detailed inspection reports.
The Clinical Support Expert will resolve complex clinical inquiries and provide high-level technical guidance to dental professionals. They will also lead quality assurance reviews, coach team members, and act as a subject matter expert to improve clinical processes.
You will provide technical support across various communication channels by troubleshooting hardware, software, and networking issues. Additionally, you will document interactions accurately and leverage AI tools to improve response quality and efficiency.
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The Technical Support Representative acts as a subject matter expert to resolve complex technical issues and provide high-quality support for government software services. They are responsible for documenting issues, collaborating with engineering teams, and training junior staff to maintain high customer satisfaction.
The associate will handle inbound calls from patients and users to provide technical support and resolve application issues. They are responsible for maintaining high-quality customer service while adhering to established workflows and escalation procedures.
The technician provides Tier II technical support and administration for SharePoint Online and SharePoint Subscription Edition environments. Responsibilities include troubleshooting site architecture, managing help desk tickets, and assisting users with Power Platform tools.
The representative will serve as the primary contact for patients and healthcare professionals to provide payment assistance solutions and program support. Responsibilities include managing card activations, verifying program eligibility, and troubleshooting submission rejections via phone, email, or fax.
The representative will serve as the primary contact for patients and healthcare professionals to provide payment assistance and program support. Responsibilities include card activation, verifying program eligibility, and troubleshooting submission rejections.
The representative will serve as the primary contact for patients and healthcare professionals to provide payment assistance and program support. Responsibilities include managing card activations, verifying program eligibility, and troubleshooting submission rejections.
The Pharmacy Support Call Center Representative provides payment assistance solutions and fields requests regarding card activation, program eligibility, and benefit explanations. They are responsible for documenting information, resolving issues, and escalating complex cases to the appropriate department.
You will connect with members via virtual appointments to explain benefit programs and answer their questions. You will also assist with digital applications, maintain accurate records, and follow up with members as needed.
Connect with members through phone and virtual appointments to conduct professional benefit consultations. Assist members with digital applications, documentation, and provide personalized guidance regarding their benefit options.
The Data Support Analyst will serve as the primary point of contact for ad-hoc data requests from internal teams, including Sales. They are responsible for investigating data discrepancies, resolving basic data issues, and maintaining routine data operations.
The Premium Audit Customer Service Representative manages communication activities related to premium audits by handling inquiries and coordinating between clients and the audit team. They are responsible for maintaining accurate records, preparing audit reports, and ensuring compliance with company policies and industry standards.
Lead a cross-functional squad to develop and execute analytics-driven marketing solutions for the Customer Care and Aftersales brand. Act as the primary liaison between brand stakeholders and technical teams to translate complex data into actionable strategic recommendations.
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The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, coaching, and report reconciliation while ensuring compliance with department policies. They act as the first point of escalation for complaints and monitor agent calls to ensure quality assurance and accurate patient registration.
Monitors agent calls for quality assurance across scheduling, registration, and patient account inquiries to ensure accuracy and adherence to standards. Provides objective feedback, completes weekly performance scorecards, and assists in training and coaching new agents.
The role involves managing inbound and outbound customer communications to drive retention and business growth. Responsibilities include processing orders, providing quotes, and resolving customer needs through proactive outreach.
You will administer and improve the CX platform stack, including Zendesk and Vitally, to ensure reliable routing and automated workflows. The role involves partnering with cross-functional teams to identify automation opportunities and maintain system health through documentation and testing.
The Senior Manager will lead a team of software developers and application support engineers to design, build, and maintain scalable business solutions. They are responsible for driving the technology roadmap, ensuring system reliability, and fostering a culture of engineering excellence.
You will manage strategic client relationships, lead efficient onboarding, and drive the adoption of AI solutions to deliver tangible business value. Additionally, you will collaborate with cross-functional teams to optimize AI-generated responses and guide continuous product improvement.
You will build meaningful relationships with donors and volunteers through various communication channels to support the mission of St. Jude. Additionally, you will provide culturally relevant support to Spanish-speaking communities and help drive fundraising success by coaching individuals and teams.
The Customer Experience Specialist provides professional support to customers, merchants, and clients regarding billing, payments, and disputes via phone and email. They are responsible for meeting department metrics, documenting interactions in CRM systems, and effectively de-escalating challenging customer situations.
The IT Support Specialist II will serve as the primary escalation point for IT incidents and manage the end-to-end laptop lifecycle for a globally distributed workforce. They will also administer corporate systems like Okta and Google Workspace while contributing to continuous improvement and documentation of IT processes.
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Design, deliver, and maintain comprehensive training programs for customer-facing teams to improve product knowledge and engagement. Collaborate with cross-functional stakeholders to identify skill gaps and measure training effectiveness through key performance indicators.
The specialist manages the initial onboarding phase for new service professionals, ensuring smooth account activation and product adoption. They act as the primary point of contact to drive retention, provide technical support, and reinforce the value of the platform.
The Onboarding Specialist manages the initial relationship with new customers, ensuring successful account activation, product adoption, and long-term value realization. They serve as the primary point of contact to troubleshoot issues, provide training, and drive customer retention through a consultative approach.
The Contact Center Representative assists members with transactions, inquiries, and referrals while maintaining a consultative approach to build financial relationships. They handle inbound calls, educate members on digital services, and resolve member concerns to ensure first-call resolution.
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