Lead a remote team of 50 customer service staff and team leaders to drive service quality for consumer and business clients. Collaborate across CX, QA, and product teams to optimize customer journeys and implement automation initiatives.
Remote Support Jobs (9,679)
Job category = Support
Automotive Technical Support Specialist (Dutch & English)
MSX International
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Full Time
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3 Weeks Ago
MSX International
Provide expert technical support and diagnostic guidance to authorized repairers and independent workshops across Europe. Resolve complex vehicle concerns and coordinate with field engineers and internal teams to ensure smooth operations.
Assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF via a high-volume call center. Responsibilities include handling application status, password resets, and guiding users through online government tools.
Provide first-line technical support for client-side applications via Jira and Slack, ensuring prompt resolution of software issues. Document support tickets and collaborate with L2 support, Business Analysts, and Developers to resolve complex escalations.
Act as the first point of contact for clients via phone to provide updates and explain the conveyancing process. Coordinate with legal teams and third parties to chase outstanding documents and upload case information.
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Tech Systems/Support Analyst - English + Dutch, French or German (Portugal Homebased)
IQVIA
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Full Time
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4 Weeks Ago
IQVIA
Provide first-level technical and operational support to Clinical Trials personnel via phone, email, and chat. Resolve routine technical issues and escalate complex problems to the appropriate support areas.
Provide operational and financial support for medical communications projects, including budget tracking and project coordination. Maintain accurate records and documentation to ensure alignment with industry standards and process improvements.
The Customer Care Manager is responsible for the technical, service, and commercial health of a portfolio of customers to ensure retention and renewal. They act as a technical advocate, resolving blocking issues and coordinating with cross-functional teams to drive product improvements.
Client Services Director - Promotional Medical Education (Medical Communications)
Avalere Health
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Full Time
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4 Weeks Ago
Avalere Health
Provide strategic oversight for large, complex medical communications and promotional education accounts to ensure commercial performance and client value. Lead the evolution of account strategies from tactical delivery to strategic consultancy while mentoring high-performing account teams.
Clinical Support Specialist - West Coast
Deep End Talent Strategies
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Full Time
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4 Weeks Ago
Deep End Talent Strategies
As a Clinical Support Specialist, you'll be the primary contact for dental practices, handling their questions and troubleshooting issues. You'll also track and resolve support tickets and manage lab fulfillment questions.
The role involves owning and resolving technical support cases for aftersales customers while ensuring timely escalation and documentation. It also requires collaborating with global teams to improve processes and mentoring colleagues to enhance overall support quality.
Help Desk Specialist I - Clinical Applications
Inland Imaging
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Full Time
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4 Weeks Ago
Inland Imaging
The Help Desk Specialist I is responsible for providing remote and on-site technical support in a clinical setting, prioritizing service requests, and resolving computing and radiology application problems. This role requires effective communication with clients and the ability to manage multiple high-priority issues in a fast-paced environment.
Software Licensing Help Desk Specialist
Highlight Technologies
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Full Time
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4 Weeks Ago
Highlight Technologies
The Help Desk Specialist will monitor the software licensing mailbox, respond to requests, and process service requests according to performance standards. They will also assist end users with software requests and coordinate complex software deliveries.
Administrative Coordinator - Credentialing and HR Support
AIMS LOCUM TENENS LLC d/b/a AIMS Force
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Full Time
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4 Weeks Ago
AIMS LOCUM TENENS LLC d/b/a AIMS Force
Manage day-to-day HR operations including time and attendance tracking, scheduling, and credentialing for healthcare staffing contracts. Coordinate onboarding and offboarding workflows while maintaining accurate compliance records and audit-ready documentation.
Customer Service Representative
Traveling with Mchaila
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Full Time
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4 Weeks Ago
Traveling with Mchaila
Support customers through an advisor-led service model by managing inquiries, scheduling, and communication workflows. Maintain accurate digital records and ensure all client tasks are completed on schedule for a seamless experience.
Configure and maintain payment gateway entities, routing rules, and transaction limits while supporting merchant onboarding. Provide Level 2 technical support by investigating system logs and resolving payment-related incidents.
Bilingual Healthcare Call Center Representative (Spanish Speaking)
Pair Team
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Full Time
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4 Weeks Ago
Pair Team
Manage a caseload of high-need individuals by using relationship-based strategies to promote engagement and health goal achievement. Coordinate care through telephonic outreach, scheduling appointments, and collaborating with a multidisciplinary clinical team.
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Support clients before, during, and after travel by responding to inquiries and processing itinerary changes. Proactively manage customer concerns and provide guidance on travel requirements and agency policies.
Coordinate and manage travel plans, including bookings for flights, hotels, and cruises. Create detailed client itineraries and maintain accurate records of all travel arrangements.
Global Telecommunications Support Specialist
ComPsych Corporation
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Full Time
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4 Weeks Ago
ComPsych Corporation
Manage the lifecycle and troubleshooting of international toll-free numbers and connectivity, specifically within the APAC and EU regions. Configure and optimize the Genesys Cloud CX platform while managing communication tool onboarding and offboarding for employees.
Director, Customer Service, Eastern Hemisphere
McGraw Hill LLC.
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Full Time
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4 Weeks Ago
McGraw Hill LLC.
Provide regional leadership and strategic oversight for customer service operations across EMEA and APAC to ensure a consistent and scalable customer experience. Translate global CX strategies into regional operating models while managing operational performance, vendor strategies, and cross-functional partnerships.
Oversee and manage a distributed team of Tier 2 technicians providing remote technical support for USDA customers during after-hours shifts. Ensure SLA compliance, monitor KPIs, and serve as the primary escalation point for complex technical issues.
Provide Tier 2 technical escalation support for hardware, software, and networking issues for USDA users during after-hours shifts. Manage incident resolution via the Remedy system and coordinate remote asset deployment and account provisioning.
Drive market development and increase utilization of prenatal genetic screens through direct sales to OBGYNs, MFMs, and Genetic Counselors. Manage the full product sales lifecycle, including prospecting, cultivating relationships with key opinion leaders, and implementing strategic business plans.
Independently manage complex customer issues, order fulfillment, and account oversight while collaborating cross-functionally to meet business objectives. The role involves interpreting company policies, managing quality returns, and identifying process improvements to enhance customer experience.
Resolve technical issues for business customers using enterprise desktop products and software via phone and email. Provide guidance to Tier 1 support teams and report on customer trends and new issues.
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Customer Engagement Manager, Meal Programs (Remote)
ezCater, Inc
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Full Time
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4 Weeks Ago
ezCater, Inc
Manage high-value Meal Program accounts to drive retention and protect GMV through strategic partnerships and regular business reviews. Act as the primary point of contact for customers, coordinating with internal teams to resolve service issues and advocate for product improvements.
Facilitate utilization management requests for coverage and enter authorizations into the claims platform. Coordinate with pharmacists and medical directors while managing member and provider communications regarding specialty pharmacy programs.
Provide exceptional customer service via phone and email to support school book fair coordinators. Facilitate book orders, manage CRM updates, and coordinate with internal teams to ensure fairs are well-stocked and operational.
Drive operational excellence in Customer Support by owning reporting, process improvement, and AI automation. The role focuses on optimizing the Intercom AI agent and translating support data into actionable insights to improve customer experience.
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Support Jobs by Country
Remote Support Jobs in United States
5154
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378
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346
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320
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259
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222
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210
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184
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171
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140
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131
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120
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112
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103
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100
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87
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73
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70
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68
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68
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66
