Act as the first point of contact for customers via phone, email, and chat to resolve inquiries and provide product guidance. Assist with basic order processing and escalate complex issues to the appropriate resources.
Remote Support Jobs (9,130)
Job category = Support
Provide administrative and operational support for the BR/LATAM region, including managing internal tools and coordinating with producers. Tasks include event setup, invoicing coordination, budget tracking, and contract management.
The Technical Support Analyst (Tier 2) is responsible for owning complex, high-impact issues that reach the support organization and serves as the primary bridge between customer-facing teams and engineers. This role includes advanced troubleshooting, defect ownership, and enabling Tier 1 support through training and documentation.
Camera Pro Support Representative II
Canon Info Technology Services
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Full Time
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2 Weeks Ago
Canon Info Technology Services
Provide expert technical assistance and troubleshooting for Canon consumer camera and video products via phone. Support Canon Professional Services members with service coordination, membership renewals, and detailed product guidance.
Lead and mentor a team of Advanced Support Consultants to deliver proactive post-implementation technical solutions for clients. Manage client escalations and collaborate cross-functionally with Sales, Customer Success, and Product teams to ensure seamless service delivery.
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Federal Grants Support (Public Trust)
Aalis Management Consulting
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Full Time
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2 Weeks Ago
Aalis Management Consulting
Process and review federal grant applications for compliance and accuracy while monitoring awards in accordance with 2 CFR 200. Maintain grant documentation in electronic systems and communicate with applicants regarding eligibility and award status.
The Customer Support Specialist will provide support for Fluke Reliability software applications to end users through various communication channels. They will work in a team environment to deliver exceptional support while documenting issues clearly.
Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex cases. Execute back-office administrative tasks including claims administration and triage to maintain operational productivity.
Director, Strategic Programs & Customer Engagement | Fully Remote US
HireVue Inc
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Full Time
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2 Weeks Ago
HireVue Inc
Architect and execute premium engagement strategies for high-value customers, executive sponsors, and strategic partners. Act as a cross-functional liaison to unify brand, marketing, sales, and product teams into a cohesive customer experience.
Operations Coordinator (After Hours Support) | Remote
JWay Group
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Full Time
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2 Weeks Ago
JWay Group
Act as the primary point of contact for U.S. daytime operations during PH night hours, triaging client inquiries and coordinating with internal teams. Maintain operational workflows through detailed handover notes and monitoring dashboards to ensure seamless continuity.
Serve as the primary support contact for strategic clients by resolving urgent and complex technical issues via phone and web portal. Document research steps and collaborate with internal resources to ensure timely resolution of client concerns.
Serve as the primary contact for customer orders, quotes, and product inquiries to ensure a seamless customer experience. Collaborate with internal teams and distribution centers to manage shipments and resolve customer escalations autonomously.
Provide customer care and support for a global industrial manufacturer specializing in motion control and power transmission. Ensure customer success by aligning with company values of integrity and continuous improvement.
Provide administrative and commercial support, including bookkeeping, invoicing, and payment control. Organize team events, internal processes, and communicate with service providers and partners.
Onboarding & Support Executive (Remote in US, ideally ET, CT or MT)
Let's Do This
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Full Time
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2 Weeks Ago
Let's Do This
Manage the end-to-end onboarding and operational support for Event Organizers to ensure successful platform launches. Improve internal workflows and collaborate with Product and Engineering teams to scale the organizer experience.
The Client Support Specialist supports Client Partners by managing the revenue cycle, including billing, payment processing, and accounts receivable. Key tasks include performing claim scrubs, insurance verifications, and investigating claim denials.
Provide first-level technical and software support to clients, diagnosing and resolving issues related to software and IT environments. Responsibilities include analyzing requests, performing remote installations, and optimizing business processes using artificial intelligence.
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Oversee daily customer incident responses and manage ticket queues to ensure timely resolution and high-quality service. Lead the professional development of reports and collaborate with US-based teams to maintain global support alignment.
Act as an intermediary between partners and the SOC team to provide support for incident reports and SIEM-related queries. Lead high-severity incident calls and collaborate with internal teams to relay technical updates and improve knowledge base documentation.
Act as an intermediary between partners and the SOC team to provide support for incident reports and SIEM-related queries. Lead high-severity incident calls and collaborate internally to clarify detection coverage and product behavior.
This role manages operational performance across multiple dental practices while leading the implementation and training of Curve dental software. The manager partners with clinical teams and administrators to improve workflows, monitor KPIs, and ensure technology adoption.
The Patient Contact Center Representative engages with patients to help them understand their medication regimens and provides outstanding service through a high volume of calls. Responsibilities include routing calls, resolving inquiries, and ensuring timely follow-up communication.
Design and deliver comprehensive training programs and onboarding experiences to enhance customer service and player operations. Collaborate with cross-functional teams to identify performance gaps and create interactive e-learning materials.
Consulting & Technical Support Specialist (m/w/d)
ADN – Advanced Digital Network Distribution GmbH
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Full Time
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2 Weeks Ago
ADN – Advanced Digital Network Distribution GmbH
The specialist analyzes complex network and security issues to provide sustainable solutions for partners. Responsibilities include handling escalations, collaborating with manufacturers, and documenting technical knowledge.
The role focuses on identifying and converting new business opportunities while expanding current accounts within the life sciences sector. The Director is responsible for strategic account growth, maintaining high-level client relationships, and ensuring project excellence and innovation.
Provide first-line technical support by processing and analyzing customer requests via Jira Service Desk. Collaborate with cross-functional teams to resolve incidents and maintain platform configuration files using GitLab.
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Handle customer requests via tickets and phone in English and French to ensure high-quality resolution for players. Investigate issues using internal tools and collaborate with teams to improve support processes.
Handle and resolve player requests via tickets and phone in English and French for the Disney Dreamlight Valley project. Identify recurring issues and collaborate with the Customer Care team to improve support workflows and service quality.
Onboarding & Support Exec (Remote in US, ideally ET, CT or MT)
Let's Do This
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Full Time
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2 Weeks Ago
Let's Do This
Manage the end-to-end onboarding and operational support for event organizers to ensure successful platform launches. Improve internal workflows and collaborate with product and engineering teams to scale the organizer experience.
Provide critical support to Underwriting and Operations units by managing the submission process and performing data analysis for eligibility determination. Coordinate with brokers and internal resources to maintain documentation and facilitate insurance contract transactions.
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