Contact Center Trainer

Overview

Join our team as a remote, full-time, Referral Trainer.

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better   

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.  
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.  
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.  

Get to Know Your Team: 

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities

• The Referral Trainer ensures a world-class patient experience by designing and facilitating technical (EPIC) and soft-skill training for adult learners. 
• Retains talent through a positive on-boarding, training, and transition experience.
• Forms strong relationships and collaborates with Operations and other Support departments to develop and deliver recurrent education to Referral Coordinators. 
• Applies adult learning principles and practices to continually improve curriculum and develop value-add continuing education. 
• Develops industry-standard facilitator-led and web-based curriculum to enable the best patient experience. 
• Has a positive cultural impact through engineering organizational learning within the referral team.  

Qualifications

Job Requirements:

• Associate degree.

• 2+ years of healthcare work experience, hospital patient accounting experience, including clinical software.

• Required Epic training certification.

• Strong computer Skills, Word, Excel, and healthcare financial software.

Preferred Job Requirements:

• Bachelor’s Degree.