How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,936)

Entry Level Customer Service - Work From Home

American Income Life Insurance Company · Full Time · 5 Weeks Ago

American Income Life Insurance Company

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Connect with clients to answer questions and explain available supplemental benefit options. Assist clients with basic online forms and ensure a professional experience from start to finish.

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IT Support Specialist

Propeller Industries · Full Time · 5 Weeks Ago

Propeller Industries

🌎 United States 💵 $50000 - $60000 per year ⭐ 2-5 yrs exp 💼 Support IT Support Specialist

The IT Support Specialist provides Tier 1 and Tier 2 technical support to end users and manages the employee onboarding and offboarding process. They are responsible for administering Microsoft 365, managing IT assets, and maintaining technical documentation.

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Call Center Supervisor- Remote

GetixHealth · Full Time · 5 Weeks Ago

GetixHealth

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The Call Center Supervisor is responsible for leading a high-performing team, coaching and developing staff to meet departmental goals, and ensuring compliance and outstanding service delivery. This role involves monitoring performance metrics, analyzing reports for process improvements, and managing escalated issues.

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Feedyard Software Support

Cencora · Full Time · 5 Weeks Ago

Cencora

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Configure and support MICRO Technology systems for feedyard clients, including software installation and data loading. Act as a liaison between clients and development teams to design unique system solutions and ensure FDA compliance.

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Medical Support Assistant

Aptive · Full Time · 5 Weeks Ago

Aptive

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide administrative care coordination support to help Veterans access community healthcare services. Responsibilities include scheduling appointments, processing referrals, and managing consult statuses using VA systems.

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Werkstudent Customer Support Erneuerbare Energien (m/w/d)

PluginEnergy GmbH · Internship · 5 Weeks Ago

PluginEnergy GmbH

🌎 Germany ⭐ 0-2 yrs exp 💼 Support

Provide technical customer support and product consulting for end customers via email and telephone across Europe. Assist in complaint management and the optimization of internal in-house processes.

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German speaking Customer Support Representative

Autodoc · Full Time · 5 Weeks Ago

Autodoc

🌎 Ukraine ⭐ 2-5 yrs exp 💼 Support Customer Support Representative

Respond to customer inquiries via telephone, email, and chat in German while resolving issues according to company protocols. Document all interactions in the support system and escalate complex cases to senior personnel.

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T1 Technical Support Specialist

HEROIC.com · Full Time · 5 Weeks Ago

HEROIC.com

🌎 Philippines ⭐ 0-2 yrs exp 💼 Support

Serve as the primary point of contact for technical issues, diagnosing and resolving common computer problems while maintaining high CSAT and QA ratings. Leverage AI tools to accelerate troubleshooting and manage the support ticketing queue efficiently.

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Entry Level | Hospitality Support Coordinator | Online

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $55000 - $70000 per year ⭐ 0-2 yrs exp 💼 Support

Provide remote administrative and customer support for hospitality reservations and scheduling. Maintain accurate client records and communicate professionally across various digital platforms to ensure smooth service delivery.

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Fully Remote | Travel Customer Support | We Will Train You

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $50000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients with vacation research, reservations coordination, and general travel inquiries. Manage bookings for flights, hotels, cruises, and vacation packages while maintaining accurate client records.

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Fully Remote | Travel Customer Support | Entry Level

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 Trinidad and Tobago 💵 $50000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

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Entry Level | Hospitality Support Coordinator | Online

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $55000 - $70000 per year ⭐ 0-2 yrs exp 💼 Support

Provide remote administrative and customer support for hospitality reservations and scheduling. Maintain accurate client records and coordinate services via digital platforms to ensure a positive client experience.

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Online | Customer Service Specialist – Hotel Reservations

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $30000 - $60000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients with researching and booking hotel accommodations that align with their budget and travel goals. Provide ongoing support via email, phone, and messaging, including handling cancellations and special requests.

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Online | Client Support & Travel Booking | We Will Train You

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients with travel planning, booking coordination, and itinerary support. Provide professional customer service via email, phone, and messaging while maintaining accurate client documentation.

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Online | Hotel Reservations | Customer Service

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients in researching and booking hotel accommodations while providing accurate information on pricing and amenities. Handle inquiries via phone, email, and messaging to ensure seamless travel planning.

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Work From Home | Hotel Reservations | Customer Service

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients in researching and booking hotel accommodations while providing accurate pricing and amenity information. Handle inquiries via phone, email, and messaging to ensure seamless travel planning and maintain accurate client records.

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Remote | Hospitality Customer Service – Hotel Reservations

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients with selecting, booking, and managing hotel stays while providing accurate information on pricing and amenities. Maintain detailed records of client interactions and collaborate with team members to ensure seamless travel experiences.

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Remote - Customer Service Representative – Hotel Reservations

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Assist clients with booking, updating, and managing hotel reservations while providing details on amenities and pricing. Maintain accurate records and communicate professionally via phone, email, and messaging.

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Service Desk Specialist

Brain Bubble LLC · Full Time · 5 Weeks Ago

Brain Bubble LLC

🌎 Philippines ⭐ 2-5 yrs exp 💼 Support

Provide Tier 1 technical support for desktop hardware, software, and peripheral issues to ensure efficient problem resolution. Manage client IT systems according to SLAs and maintain accurate documentation within the ticketing system.

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Associate Energy Market Analyst (Support)

Energy Exemplar · Full Time · 5 Weeks Ago

Energy Exemplar

🌎 India ⭐ 0-2 yrs exp 💼 Support

Provide advanced technical support and training to clients using PLEXOS and AURORA software platforms. Collaborate with developers to resolve technical issues and create educational content to enhance the user experience.

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Customer Care Coordinator

Public Library of Science · Part Time · 5 Weeks Ago

Public Library of Science

🌎 United Kingdom 💵 £24000 - £26000 per year ⭐ 2-5 yrs exp 💼 Support

Manage a high volume of customer queries and resolve issues for authors, editors, and reviewers to ensure a positive customer experience. Track interactions and collaborate with stakeholders to maintain brand integrity and meet response time benchmarks.

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Customer Support – Reservation Services Online

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Provide responsive customer support for reservation inquiries and assist clients with trip coordination. Maintain accurate client records and organize essential documentation to support the reservation workflow.

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Customer Service Travel Representative | Work From Home

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $40000 - $70000 per year ⭐ 0-2 yrs exp 💼 Support

Engage with clients to research and create customized travel proposals and itineraries. Manage travel reservations and maintain professional communication to ensure a seamless client experience.

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Hospitality Customer Service – Hotel Reservations (Remote)

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $35000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients with hotel reservations, travel planning, and providing details on amenities and pricing. Manage guest profiles and communicate professionally via phone, email, and online platforms.

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Online | Customer Service | Vacation Planner | No Experience Needed

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients with personalized travel planning, including destination selection, bookings, and transportation. Provide ongoing customer support via phone and email to ensure a seamless vacation experience.

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Hospitality Customer Service – Hotel Reservations (Remote)

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients with selecting, booking, and managing hotel reservations while ensuring a seamless travel experience. Communicate professionally via phone, email, and online platforms to handle inquiries and maintain accurate booking records.

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Online - Client Services Coordinator

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $40000 - $60000 per year ⭐ 0-2 yrs exp 💼 Support

The coordinator provides planning assistance, booking coordination, and general customer care for travel-related experiences. They maintain accurate client notes and collaborate with the team to ensure high client satisfaction.

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Online | Customer Support – Booking Vacations | We Will Train You

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $40000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients with researching and booking vacation packages, hotels, and cruises while ensuring reservation accuracy. Provide ongoing support to clients throughout the booking process and after their travel.

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Online | Client Services Coordinator

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $40000 - $60000 per year ⭐ 0-2 yrs exp 💼 Support

The coordinator supports clients with travel planning, booking coordination, and general customer care via email, phone, and messaging. They are responsible for maintaining accurate client notes and ensuring a smooth, positive travel experience.

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Remote | Travel Support | Cruise Packages

Destination Careers · Full Time · 5 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Reach out to prospective clients to gather travel preferences and schedule consultations for cruise specialists. Maintain accurate records of leads and ensure smooth client handoffs to the travel team.

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Support Jobs by Country

Remote Support Jobs in United States 5368 Remote Support Jobs in Canada 386 Remote Support Jobs in Philippines 351 Remote Support Jobs in Greece 319 Remote Support Jobs in United Kingdom 266 Remote Support Jobs in Germany 222 Remote Support Jobs in Mexico 217 Remote Support Jobs in Australia 173 Remote Support Jobs in India 166 Remote Support Jobs in Bulgaria 166 Remote Support Jobs in Spain 139 Remote Support Jobs in France 131 Remote Support Jobs in Brazil 123 Remote Support Jobs in Colombia 120 Remote Support Jobs in Argentina 105 Remote Support Jobs in Portugal 100 Remote Support Jobs in Jamaica 87 Remote Support Jobs in New Zealand 74 Remote Support Jobs in Poland 71 Remote Support Jobs in Finland 70 Remote Support Jobs in Netherlands 70 Remote Support Jobs in Italy 66

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