Provide high-level technical solutions and product support to customers while managing case escalations and monitoring quality control. Assist leadership with queue monitoring and case assignments to ensure Service Level Agreements are met.
Remote Support Jobs (9,936)
Job category = Support
Oversee the day-to-day delivery of support for the Kainos EDM product, managing people, customer interactions, and support processes. Collaborate with Product, Engineering, and Sales teams to ensure SLA adherence and drive continuous service improvement.
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
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Customer Service Representative
Everest Solutions and Images Ltd.
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Full Time
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6 Weeks Ago
Everest Solutions and Images Ltd.
Respond to customer inquiries via phone, email, and live chat while managing multiple conversations efficiently. Process customer orders and resolve complaints to ensure a professional and positive customer experience.
Provide exceptional service via phone, chat, social media, and email to resolve customer issues and maintain business relationships. Handle account maintenance, delivery scheduling, basic pricing inquiries, and soft collections for past-due accounts.
The role focuses on retrieving and processing medical documentation and assisting with inventory reconciliation to support revenue cycle operations. It involves coordinating with the Client Delivery team to resolve prebill work queues and escalate operational issues.
The coordinator will organize and manage client travel itineraries, including bookings for flights, hotels, and cruises. They are responsible for ensuring accuracy in travel details and communicating updates to clients via online platforms.
The role involves managing inbound customer communications via calls and emails to resolve issues and inquiries. The representative will also act as a product expert to advise customers on success and track all interactions within a CRM system.
The role involves managing inbound customer communications via calls and emails to resolve issues and inquiries. Additionally, the representative will act as a product expert to advise customers and track all interactions within a CRM system.
The role involves building the structure and operating rhythm for the Workforce Management function to support service quality and operational efficiency. Key duties include owning forecasting, capacity planning, and designing scheduling and routing strategies across multiple support channels.
Provide support to clients by assisting with travel inquiries and coordinating bookings for flights, hotels, and vacation packages. Manage itineraries and maintain accurate client records via email and online platforms.
Registered Nurse - Atrium Health Call Center Nights FT
American Addiction Centers
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Full Time
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6 Weeks Ago
American Addiction Centers
Perform telephone triage and comprehensive nursing assessments for a diverse pediatric patient population in a remote call center environment. Collaborate with patients and providers to implement clinical solutions and notify practices of all patient encounters.
Act as the first line of support to resolve complex technical inquiries and maximize customer platform utilization. Collaborate with Product and Engineering teams to provide customer feedback and influence future product developments.
Customer Support and Operations Specialist
Traveling with Mchaila
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Full Time
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6 Weeks Ago
Traveling with Mchaila
Manage client communications and day-to-day workflow tasks to ensure a professional experience. Maintain accurate documentation and provide solution-focused support in client-facing situations.
Manage end-to-end order fulfillment and serve as the primary point of contact between customers and the company. Coordinate with internal functions to monitor requirements, handle complaints, and manage inventory levels.
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Client Services Travel Coordinator | Remote
Destination Careers
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Full Time
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6 Weeks Ago
Destination Careers
The coordinator will engage with clients to understand their travel needs and research customized options for accommodations, cruises, and tours. They are responsible for preparing travel proposals, managing reservations, and maintaining professional communication with clients.
Online - Hotel Customer Service Coordinator - Entry Level
Destination Careers
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Full Time
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6 Weeks Ago
Destination Careers
The coordinator helps clients arrange lodging for leisure, group, or business travel. They are responsible for providing hotel recommendations, confirming reservations, and managing booking changes.
Provide L2 technical support for remote employees across North and Latin America, managing hardware, software, and connectivity issues. Administer Microsoft 365 identity and access, manage device enrollment via MDM, and support various SaaS platforms.
Handle incoming customer inquiries via live chat and ticket systems to ensure customer satisfaction. Manage standard requests and escalate complex issues to the appropriate departments or specialists.
Provide high-quality support to Japanese clients via chat, messengers, tickets, and phone to resolve product or service concerns. Analyze customer data to provide recommendations and build long-term positive client relationships.
Resolve customer inquiries and complaints by researching root causes and providing effective solutions. Manage account updates, order requests, and customer retention efforts while meeting performance metrics.
Resolve customer queries across chat, email, and phone while troubleshooting product, payment, and integration issues. Collaborate with internal teams to document solutions and improve the overall customer experience for hospitality professionals.
The role involves resolving client queries across live chat, email, and phone while maintaining high customer satisfaction. Responsibilities include analyzing customer data, managing tickets, and escalating complex issues to relevant departments.
Customer Service Agent
The Montage Accessories Co. Ltd.
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Full Time
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6 Weeks Ago
The Montage Accessories Co. Ltd.
Manage customer tickets, chats, and phone calls from start to finish while maintaining a high CSAT score. Create SOPs and build workflow efficiencies to improve overall customer service delivery.
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Serve as the primary point of contact for client support requests and troubleshoot technical issues on the Syllo platform. Create help content and collaborate with product teams to surface client feedback and improve the software.
Provide high-quality voice, email, and chat support to global customers by resolving technical issues and guiding them through product workflows. Identify recurring product issues and share feedback with the broader team to improve the customer experience.
Customer Service Representative (Asia Remote - Thai Speaker)
Nuitée
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Full Time
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6 Weeks Ago
Nuitée
Act as the primary point of contact for hotels, agencies, and distribution partners to ensure smooth travel operations. Resolve complex booking issues and escalations while coordinating across internal teams to maintain partner trust.
Serve as a senior technical resource managing Windows and macOS endpoints, identity systems, and enterprise SaaS applications. Lead IT projects and drive automation, security, and identity-first initiatives to improve the employee technology experience.
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