The Client Support Specialist will respond to client inquiries, research travel options, and manage reservation details. They are responsible for maintaining accurate records and providing clients with necessary travel documentation and itineraries.
About the Role
We are expanding our remote team and looking for dependable, people-oriented individuals who enjoy providing helpful service and keeping important details organized. As a Client Support Specialist, you will work directly with travelers to answer questions, research vacation possibilities, and provide assistance as their plans come together.
This opportunity is designed for individuals who communicate well, learn quickly, and are comfortable managing responsibilities independently. Travel industry experience is not required. Training, educational resources, and ongoing team support are provided to help you develop the knowledge needed for the role.
Day-to-Day Responsibilities
Respond to client inquiries and gather information about their vacation needs, interests, preferred dates, and spending range
Research travel possibilities including accommodations, resort stays, cruises, transportation, tours, activities, and destination experiences
Present suitable options and explain available choices so clients can make informed travel decisions
Assist with arranging accommodations, transportation, activities, and other requested travel services
Enter and maintain reservation information using approved company and supplier platforms
Provide clients with confirmations, itinerary information, schedules, and relevant travel documentation
Follow up with travelers regarding incomplete information, upcoming deadlines, and important trip preparations
Assist with routine reservation revisions, schedule adjustments, cancellations, and special requests
Review booking information for accuracy and address discrepancies when identified
Keep clear records of client conversations, preferences, requests, and reservation activity
Use available supplier resources to stay informed about travel products and current offerings
Complete ongoing virtual training and destination education to strengthen your industry knowledge
What You Can Expect
Work remotely from an approved location
Flexible scheduling with part-time and full-time options
Beginner-friendly onboarding and structured training
No previous professional travel experience required
Continued coaching and mentorship
Access to supplier and destination education
Opportunities to develop additional responsibilities as you gain experience
Performance-based recognition and incentive opportunities
Eligible travel discounts and industry-related benefits
Support from a collaborative virtual team
Continued professional and skill-development resources
What We're Looking For
Clear and professional written and verbal communication
Strong listening and customer-support skills
Ability to organize information and keep track of multiple client needs
Consistent attention to dates, reservation details, and documentation
Comfortable communicating through email, phone, messaging, and virtual platforms
Willingness to learn new online systems and travel-related tools
Ability to research information and identify practical solutions
Dependable, responsible, and able to meet deadlines
Self-directed and comfortable working without constant supervision
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved regions
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
