Customer Service Representative (Dutch)

🏨 Customer Service Representative (Dutch) 🇳🇱

🌍 Now partnering with a leading Outsourcing/BPO consultancy!

📍 Remote, Greece | 🏠 Fully Remote | ⏰ Full-time

Are you a Dutch-speaking customer service pro passionate about hospitality and travel? ✈️ We're looking for a Customer Service Representative to be the main point of contact for accommodation rental managers and owners, delivering exceptional support and a positive partner experience! 🏡

📋 Duties & Responsibilities

👉 Handle all incoming contacts from accommodation rental managers/owners 📞
👉 Serve as the main point of contact via telephone, ensuring efficient call handling & clear, professional communication
👉 Develop knowledge continuously to answer customer queries & resolve potential issues
👉 Act as a key focal point for leading accommodation partners — room modifications, rates, availability, extranet tooling usage, etc.
👉 Use adequate tools, processes & methods to ensure accurate, valid, complete information
👉 Deliver great levels of client service and a positive experience for partners at all times ✨

✅ Requirements

🔹 Native/fluent Dutch & English (B2 minimum), oral & written
🔹 Ability to identify, apply and explain product/service expertise with clarity
🔹 Ability to cover morning, weekend, and afternoon shifts on rotation with colleagues
🔹 Tech savvy, full proficiency with MS Office products 💻
🔹 Based in Greece with stable internet connection 🌐
🔹 Working schedule: shift rotation, Monday–Sunday, 08 AM–10 PM, 2 days off per week

🎁 Benefits

💰 Excellent remuneration package based on experience, skills & performance
🌍 Dynamic and creative team with a positive, friendly atmosphere
🌴 25 days' annual leave per year
🍽️ Meal allowance
🏆 Performance bonus
📈 Guidance and tools to reach your full potential
✨ And many more!

📩 Ready to support top accommodation partners from home? Apply now!

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