Lead and develop a pod of Tier I support agents through real-time coaching, 1:1s, and performance monitoring. Ensure high-quality customer interactions by reinforcing SOPs and managing key metrics like SLA and CSAT.
Remote Support Jobs (9,118)
Job category = Support
Provide national-level technical support for mammography and women's health products via telephone and on-site visits. Perform complex diagnostic analysis, support installations, and ensure compliance with FDA and ISO regulatory requirements.
Provide technical support and training to internal and external customers to resolve product quality and application issues. Oversee product installation, troubleshooting, and project management in the field while maintaining detailed documentation.
Provide technical support and guidance to climbing facility staff via email, phone, and virtual sessions. Troubleshoot software issues and help customers configure system settings and membership structures.
Serve as a technical expert for the New Innovations platform by supporting customers and prospects with their technical needs. Create and maintain technical documentation, FAQs, and training materials while delivering software training to diverse audiences.
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Manage the end-to-end onboarding process for students with IEPs, ensuring all documentation is compliant with state and federal regulations. Coordinate between families, teachers, and service providers to create seamless transitions and actionable student records.
Client Services Project Lawyer
Paradigm Information Services, Inc.
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Full Time
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3 Weeks Ago
Paradigm Information Services, Inc.
The role involves responding to complex client inquiries and handling consumer-facing discussions with professionalism. The specialist will also create scripting and procedures for claims teams while monitoring case health to resolve errors.
Client Services Project Lawyer
Paradigm Information Services, Inc.
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Full Time
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3 Weeks Ago
Paradigm Information Services, Inc.
The role involves responding to complex client inquiries and managing consumer-facing discussions with professionalism. The specialist will also create scripting, monitor case health, and serve as an escalation point for non-standard issues.
Client Services Project Lawyer
Paradigm Information Services, Inc.
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Full Time
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3 Weeks Ago
Paradigm Information Services, Inc.
The role involves responding to complex client inquiries and managing consumer-facing discussions with professionalism. The specialist will also create scripting and procedures for claims teams while monitoring case health to resolve errors.
Provide front-line technical support and troubleshooting for the Northpointe Suite to resolve customer issues within SLA timeframes. Manage the full lifecycle of support tickets, including documentation, escalation, and collaboration with internal teams for software fixes.
Technical Support Manager - Digital Payments / Brazil
Market Pay
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Full Time
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3 Weeks Ago
Market Pay
The role involves acting as the primary technical contact for clients to resolve complex payment issues and lead technical integrations. Additionally, the manager will oversee small to medium projects and monitor production indicators to ensure service reliability.
The representative is responsible for the installation, onboarding, and training of veterinary clinics on IDEXX products and services. They provide on-site technical support, manage customer accounts, and identify additional client needs to present suitable solutions.
The representative provides on-site installation, onboarding, and technical training for veterinary clinics on IDEXX products and services. They collaborate with sales teams to maintain customer accounts and identify additional client needs to present suitable solutions.
Provide technical support for the Blue Planet Software Portfolio by troubleshooting software and system-related issues for customers. Collaborate with R&D and engineering teams to resolve product bugs and provide feedback for future product improvements.
Remote Customer Support - Inbound Phone Calls - Insurance Tool - 05/2026
ModSquad
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Full Time
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3 Weeks Ago
ModSquad
Provide inbound phone support for a technology company's insurance software platform to ensure a smooth customer experience. Assist customers during times when insurance agents are unavailable to take calls.
Provide high-quality technical support to Absorb platform clients via phone, chat, and email. Investigate and resolve technical issues while acting as a professional advocate for the client.
Service Technician II - IT Help Desk
Maxor National Pharmacy Services, LLC
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Full Time
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3 Weeks Ago
Maxor National Pharmacy Services, LLC
The IT Service Technician II is responsible for investigating and resolving complex hardware, software, and communication issues for company users. Key duties include performing hardware repairs, configuring new systems, and managing user access in accordance with company policies.
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Serve as the producer and support point for client web conference programs, ensuring adherence to SOPs and event specifications. Provide end-user support, manage event documentation, and collaborate with the project management team for program development.
Technical Support Specialist - Web & Configurable Solutions
Blackbaud
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Full Time
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3 Weeks Ago
Blackbaud
Resolve complex technical issues for web-based and configurable solutions while collaborating with Engineering and Product teams for root-cause analysis. Mentor associate-level team members and maintain knowledgebase content to improve self-service options.
Customer Service Virtual Assistant š¬ | Remote DTC Brand š
Atomic HR
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Full Time
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3 Weeks Ago
Atomic HR
Act as the first point of contact for customers by responding to emails and social media comments using provided scripts. Resolve customer inquiries, build trust, and escalate complex issues to the internal team.
Inbound Customer Service Representative (WFH)
Rotech Healthcare Inc.
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Full Time
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3 Weeks Ago
Rotech Healthcare Inc.
The Inbound Customer Service Representative is responsible for handling new order intake for CPAP resupply, verifying patient information, and providing basic sleep coaching. They act as the first line of contact for CPAP resupply customers and assist with product-related inquiries.
Provide administrative support to the Remedium team, including maintaining job trackers, formatting CVs, and managing schedules. Coordinate with various internal departments and assist with high-priority projects to ensure operational excellence.
Provide fast and empathetic support via chat, voice, and email to resolve platform, payment, and onboarding issues for healthcare professionals. Identify operational gaps and improve the worker experience while maintaining high professional standards.
Provide high-quality technical support to Absorb platform clients via phone, chat, and email. Investigate and resolve technical issues while acting as a professional advocate for the client.
Support core clients by executing ad-hoc projects and custom analyses using the Insights platform. Deliver analytical recommendations based on consumer panel data to drive sales and marketing effectiveness.
Service Technician I - IT Help Desk
Maxor National Pharmacy Services, LLC
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Full Time
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3 Weeks Ago
Maxor National Pharmacy Services, LLC
The technician is responsible for investigating and resolving hardware, software, and communication issues for company user departments. Key duties include performing complex PC repairs, configuring new systems, and managing user access in accordance with security policies.
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Lead and inspire teams to deliver exceptional customer service experiences. Manage client support operations while maintaining a focus on professional growth and team success.
Serve as the primary point of contact for clients, managing inbound calls with empathy and routing them to the appropriate departments. Support the intake process by capturing leads and providing resources to clients in legal crisis situations.
Sr. Consultant, Customer Experience - W2 Contract
Burwood Group, Inc
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Full Time
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3 Weeks Ago
Burwood Group, Inc
Provide architectural, engineering, and deployment support for Cisco Unified contact center and CCaaS initiatives. Focus on planning and executing upgrades and migrations for PCCE, UCCX, and Webex Contact Center environments.
Own the end-to-end customer journey across NOBL and Flo Pilates, from initial site visit through post-purchase and reactivation. Identify friction points and build scalable systems to improve activation, retention, and lifetime value.
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