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The representative will manage client inquiries, process bookings, and resolve travel-related issues via multiple communication channels. They are also responsible for conducting proactive check-ins and ensuring high-quality service throughout the client's travel experience.
We're a remote travel team looking for a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up.
You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with flexible scheduling and full training provided from day one. Prior travel industry experience is not required.
Key Responsibilities
Respond to client inquiries via email, phone, and messaging systems
Process itinerary changes, cancellations, and special travel accommodations
Provide accurate guidance on travel requirements and agency policies
Conduct proactive check-ins with clients ahead of travel dates
Efficiently manage and resolve customer concerns with professionalism
Customer-first mindset with strong communication skills
Experience in customer support, hospitality, or tourism preferred
Reliable, organized, and capable of multitasking
Comfortable navigating online systems and digital booking tools
Passionate about travel and delivering excellent service
Laptop or desktop computer.
Reliable broadband internet connection.
Smartphone for communication and updates.
Work-from-home flexibility
Flexible hours
Training and mentorship
Growth opportunities within a growing travel company
Access to industry discounts and travel benefits
Positive and team-oriented culture
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