Gather and record First Notice of Loss (FNOL) and First Notice of Incident (FNOI) information from customers. Provide prompt, empathetic support while accurately documenting claim details in the system.
Remote Support Jobs (9,112)
Job category = Support
Provide exceptional pre- and post-sales customer support via phone, email, and chat for a luxury fashion brand. Maintain expert product knowledge and manage interactions within systems to meet quality standards and SLAs.
The Senior Clinical Support Specialist manages clinical trial site relationships, recruitment, and enrollment while providing expert procedural support for aortic disease cases. They also mentor the clinical support team and ensure strict adherence to study protocols and regulatory guidelines.
Bilingual Air Reservation Agent, Call Center | Agent de réservation aérienne bilingue, centre d'appels
H.I.S Canada Travel Inc.
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Full Time
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1 Week Ago
H.I.S Canada Travel Inc.
Handle inbound and outbound inquiries to assist customers with flight bookings, modifications, and cancellations. Provide accurate travel information and fare quotes while maintaining high customer satisfaction metrics.
Lead and develop Tier 1 Customer Service and Tier 2 Technical Support teams, including remote and international members. Oversee the end-to-end customer engagement process, optimize support operations via Zoho Desk, and implement EOS® practices to drive operational excellence.
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Respond to customer inquiries via telephone, email, and chat in German while resolving issues according to company protocols. Document all interactions in the support system and escalate complex cases to senior personnel.
Provide comprehensive support to travelers by managing inquiries, processing itinerary changes, and resolving concerns. Ensure a smooth travel experience through proactive check-ins and accurate guidance on agency policies.
The analyst is responsible for managing the end-to-end purchase request and invoice process for Enterprise Technology Business Management Operations. Key duties include reviewing requests for accuracy, tracking workflows in procurement tools, and ensuring adherence to SLAs and KPIs.
Act as the first point of contact for enterprise customers to triage and resolve application issues. Coordinate with internal engineering teams to drive timely resolutions and maintain accurate support records.
Contact Center Agent - Patient Access
ATI Physical Therapy
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Full Time
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1 Week Ago
ATI Physical Therapy
Serve as the first point of contact for patients and referral partners to schedule appointments and document accounts. Manage high-volume inbound and outbound calls while meeting specific KPIs for quality, productivity, and accuracy.
The officer will resolve account and execution issues while providing technical support for trading platforms. They are also responsible for client retention, prospecting new leads, and presenting the company's value proposition at events.
Provide expert assistance to customers via live chat, managing inquiries from initial contact through to problem diagnosis and resolution. Collaborate with product specialists and developers by logging support tickets and updating support center articles.
Handle a high volume of inbound calls to support customers, dealers, and repair facilities regarding coverage and claims. Maintain accurate documentation and collaborate with stakeholders to ensure a positive customer experience.
Provide advanced administrative and operational support to leaders and departments, ensuring smooth executive-level workflows. Key tasks include processing account terminations, managing fire inspection reports, and handling customer contracts and riders.
Handle online booking tool queries and service issues while providing resolutions within agreed service levels. Investigate root causes of issues and develop improvement opportunities to enhance customer satisfaction.
Global coordination Helpdesk -Nutrition cluster coordinator/ RRT Consultant, Office of Emergency Prog., Geneva, Switzerland / Remote (5months) - Req: 593498
UNICEF
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Full Time
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1 Week Ago
UNICEF
The consultant will provide strategic leadership and coordination for the Global Nutrition Cluster, focusing on L2 and L3 emergencies. They will deliver tailored support to strengthen coordination, preparedness, and transition processes across various countries.
Contact Center Agent - Bilingual, Spanish-Speaking
ATI Physical Therapy
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Full Time
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1 Week Ago
ATI Physical Therapy
Serve as the first point of contact for patients and referral partners to schedule appointments and document accounts. Manage high-volume inbound and outbound calls while meeting specific KPIs for quality, productivity, and accuracy.
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Handle inbound and outbound calls for Proxy and Information Agent campaigns to solicit shareholder votes. Maintain the call center database and respond to shareholder inquiries using provided materials.
Provide exceptional support to customers via chat, email, and phone while managing inquiries and resolving issues to prevent escalation. Collaborate with internal teams and third-party providers to handle payments, KYC procedures, and account bonuses.
Bilingual Orthodontic Contact Center Representative (Remote)
OrthoFi
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Full Time
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1 Week Ago
OrthoFi
Provide subject matter expertise to patients regarding billing, insurance, and technical support while meeting volume and quality targets. Act as a secondary point of contact for the Floor Captain and manage Salesforce cases and team huddles.
Korean (ko-KR) Creative UI & Marketing & Support Linguist - Based in US Timezone
Welo Global
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Full Time
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1 Week Ago
Welo Global
Translate and copy-edit English content into Korean across UI, marketing, support, and legal domains. Ensure linguistic accuracy and brand voice consistency for high-visibility global products.
Act as the primary contact for customers from the point of order until vehicle delivery. Coordinate with other departments to track order status and ensure a smooth delivery process.
The Onboarding Specialist guides new customers through the initial setup and adoption of iWave and Engage platforms to maximize product value. This includes facilitating training, creating documentation, and collaborating with cross-functional teams to ensure a seamless transition.
Handle online booking tool queries and service issues while providing resolutions within agreed service levels. Investigate root causes of issues to develop improvement opportunities and maintain positive customer relationships.
The specialist will manage the full device lifecycle for 600 endpoints and lead the implementation of JAMF and Okta. They will also serve as the primary point of contact for Level 1 and 2 technical support and automate onboarding/offboarding workflows.
The specialist handles complex coding escalations and ensures accurate code assignment through thorough medical record reviews. They serve as a subject matter expert, mentoring staff and ensuring adherence to regulatory requirements and payer policies.
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Act as the primary technical contact for customers to resolve complex issues within SLAs and collaborate with R&D and Professional Services for long-term solutions. Create knowledge base articles and conduct training to improve internal and external technical expertise.
Resolve general and complex technical customer inquiries via support tickets and live calls while meeting defined service levels. Collaborate with internal stakeholders to refine operational processes and support a 24/7 global support model.
Handle online booking tool queries and service issues while investigating root causes to develop improvement opportunities. Ensure timely resolution of customer correspondence and maintain positive working relationships through professional communication.
Provide technical support and troubleshooting for the Advarra product suite via email, chat, and ticketing systems. Act as a liaison between customers and product teams to advocate for software enhancements and resolve complex issues.
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