Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The Helpdesk Technician II provides remote technical support for client environments, including troubleshooting servers, workstations, and networking equipment. They are responsible for monitoring client systems, managing user authorizations, and escalating complex technical issues.
You will act as the primary point of contact for B2B clients, managing technical requests and ensuring stable platform performance. Your role involves analyzing root causes, configuring payment settings, and escalating complex issues to internal teams.
The specialist will manage front-line customer support, triage and debug technical issues using backend logs, and escalate complex problems to the engineering team. They will also contribute to process improvements, documentation, and the development of self-serve tools to enhance the overall user experience.
The representative is responsible for answering inbound patient accounting inquiries and performing outbound follow-up calls on outstanding accounts. They must facilitate issue resolution by escalating complex matters to experts while maintaining professional service standards.
Provide Tier 1 and Tier 2 user support for the KDSS platform while escalating complex issues to the Scrum team. Engage with functional subject matter experts and assist with system testing and technical documentation.
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The specialist processes high-volume payroll data, including electronic visit verification and timecards, while resolving discrepancies. They also provide excellent customer service and ensure compliance with payroll policies and regulatory statutes.
The operator is responsible for managing inbound calls, ensuring compliance with HIPAA regulations, and following established call-handling processes. They must accurately record call details and route inquiries to the appropriate departments to maintain efficient operations.
Respond to player queries across various channels including ticketing, chat, and email while maintaining high standards of service. Document player issues, bugs, and trends while escalating complex cases to the appropriate internal teams.
The representative will handle high-volume inbound calls to assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF. Responsibilities include navigating government online tools, inputting data into client systems, and providing accurate information while adhering to strict scripts and performance goals.
Manage high-volume inbound and outbound client interactions across multiple channels while providing empathetic guidance on health, nutrition, and DEXA technology. Coordinate appointment logistics and contribute to process improvements to enhance customer experience standards.
The associate manages a steady volume of incoming calls to assist customers with prescription coverage inquiries and issues. They are responsible for navigating multiple systems to provide accurate information and resolve complex customer problems.
Provide advanced Tier 3 technical support for enterprise endpoint migration, deployment, and post-migration stabilization. Collaborate with engineering and security teams to resolve complex issues and develop sustainable remediation strategies.
The supervisor is responsible for the daily operations of the insurance sales center, including leading and coaching sales associates to meet production goals. They also manage staffing, scheduling, and handle escalated customer issues while maintaining a high level of member satisfaction.
The Service Representative will provide policy service and underwriting support by managing policy status requests, certificates of insurance, and risk evaluations. They will collaborate with agents and partners to ensure compliance while contributing to business growth through exceptional customer service.
The advocate resolves routine inquiries and concerns for members and providers through various communication channels. They document all interactions in CRM applications while ensuring compliance with quality standards and performance metrics.
Manage high-volume inbound and outbound client interactions across multiple channels while providing accurate guidance on health, fitness, and DEXA technology. Coordinate appointment logistics and contribute to process improvements by identifying recurring issues and suggesting workflow refinements.
The representative will handle high-volume inbound calls from members and providers regarding pharmacy benefits and mail-order services. They are responsible for resolving customer complaints through independent problem-solving while maintaining call center metrics.
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The representative will handle inbound calls from members and providers regarding pharmacy benefits while managing multiple software applications. They are expected to resolve customer complaints through independent problem-solving and meet specific call center performance metrics.
Manage the maintenance transaction lifecycle from origination to completion while providing excellent customer service. Coordinate with field operations to schedule technicians and ensure timely documentation in company systems.
The Field Service Representative installs, maintains, and troubleshoots equipment at customer locations using technical diagrams and specialized tools. They perform preventive maintenance, inspections, and commissioning activities on turbomachinery and package systems.
The Product Analyst serves as a liaison between business stakeholders and technical teams to manage production incidents and defect resolution. They are responsible for monitoring incident intake, coordinating triage efforts, and developing operational reports to identify trends and improve application health.
The Andora Host Support Specialist will serve as the primary point of contact for hosts, providing technical support, troubleshooting, and product guidance. Additionally, the role involves leading onboarding webinars, documenting bugs, and synthesizing host feedback to influence the product roadmap.
The specialist will provide information and services to rental car customers regarding tolls and violations. Responsibilities include resolving product or service issues, processing payments, and maintaining accurate documentation of customer interactions.
The specialist serves as the primary point of contact for customers, managing inquiries and resolving issues across phone, email, and chat channels. They are responsible for documenting interactions in the CRM system while adhering to established performance metrics and quality standards.
The Customer Service Manager will lead contact center employees to ensure high customer satisfaction and resolve complex service issues. They are responsible for developing support processes, monitoring performance metrics, and collaborating with cross-border teams to improve operational efficiency.
Deliver professional, high-quality customer support via phone, chat, email, and SMS while resolving inquiries with empathy and efficiency. Navigate multiple systems to document interactions in real-time while adhering to strict data privacy and client protocols.
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The representative will provide premium support across multiple channels including phone, chat, and email to resolve customer inquiries. They are responsible for assisting with logistics, returns, and product navigation while maintaining a professional and empathetic demeanor.
Provide technical and audiological support to customers regarding hearing aid fitting, product information, and troubleshooting across multiple software platforms. Collaborate with internal teams including engineering, product management, and sales to resolve product discrepancies and conduct training.
Provide technical and audiological support to customers regarding hearing aid fitting, product information, and troubleshooting across multiple software platforms. Collaborate with internal teams including engineering, product management, and sales to resolve product discrepancies and optimize customer satisfaction.
The Customer Experience Associate I is responsible for scheduling collision repair appointments and managing high-volume inbound and outbound customer communications. They must provide a best-in-class customer experience while maintaining accuracy and professionalism across multiple systems.
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