How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,916)

Contact Center Agent - Patient Access

ATI Physical Therapy · Full Time · 9 hours ago

ATI Physical Therapy

🌎 United States 💵 $17.5 - $22.74 per hour ⭐ 0-2 yrs exp 💼 Support

The agent will handle inbound and outbound calls to schedule patient appointments while maintaining accurate documentation and meeting call center KPIs. They are responsible for providing an empathetic patient experience, resolving scheduling barriers, and adhering to compliance and privacy standards.

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Network Support Specialist

Guardian Life Insurance · Full Time · 9 hours ago

Guardian Life Insurance

🌎 United States 💵 $42830 - $64250 per year ⭐ 0-2 yrs exp 💼 Support

Conduct outbound outreach to dental offices to confirm demographic and practice information while maintaining data integrity in source systems. Assist with troubleshooting complex inquiries and contribute to workflow improvements to enhance the overall customer experience.

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Behavioral Health Contact Center Supervisor- Remote

Leidos · Full Time · 9 hours ago

Leidos

🌎 United States 💵 $82550 - $149K per year ⭐ 5-10 yrs exp 💼 Support

The supervisor provides clinical oversight and manages a team of call center agents to ensure high-quality service delivery for military members and their families. They serve as an escalation point for at-risk cases and monitor compliance with operational standards and reporting requirements.

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Call Center Representative - Roadside Assistance

AAA · Full Time · 9 hours ago

AAA

🌎 United States 💵 $18.85 - $20.74 per hour ⭐ 0-2 yrs exp 💼 Support Call Center Representative

Field incoming calls from members requiring emergency roadside assistance and document details accurately. Relay critical information to internal and external teams to expedite the dispatching process while maintaining a compassionate demeanor.

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Support Specialist

GoCanvas · Full Time · 9 hours ago

GoCanvas

🌎 South Africa ⭐ 2-5 yrs exp 💼 Support

The Support Specialist is responsible for resolving customer technical issues and product inquiries via Zendesk, phone, and email to ensure high customer satisfaction. They also drive product adoption through training, form building, and identifying opportunities for upsells and renewals.

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Customer Care Representative - WFH New Mexico

MTM Transit · Full Time · 9 hours ago

MTM Transit

🌎 United States 💵 $16.5 per hour ⭐ 0-2 yrs exp 💼 Support

The Customer Care Representative acts as the primary point of contact for members, clients, and facilities by managing high volumes of inbound calls. Responsibilities include providing exceptional service and addressing inquiries while maintaining the company's professional image.

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Patient Support Center Representative

UnitedHealth Group · Full Time · 9 hours ago

UnitedHealth Group

🌎 United States 💵 $16 - $29 per hour ⭐ 0-2 yrs exp 💼 Support

The Patient Support Center Representative serves as the first point of contact for patients, managing appointments and procedures while ensuring a positive experience. They are responsible for documenting patient information in Electronic Health Records and advising patients on insurance and referral responsibilities.

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Patient Support Center Representative

UnitedHealth Group · Full Time · 9 hours ago

UnitedHealth Group

🌎 United States 💵 $16 - $29 per hour ⭐ 0-2 yrs exp 💼 Support

The Patient Support Center Representative serves as the first point of contact for patients, managing appointments and verifying insurance information. They work cooperatively with the care team to ensure efficient service delivery and accurate documentation in electronic health records.

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Customer Service Representative

UnitedHealth Group · Full Time · 9 hours ago

UnitedHealth Group

🌎 United States 💵 $16 - $29 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The representative will handle a high volume of incoming calls to assist customers with pharmacy benefits, medication refills, and appointment scheduling. They are responsible for actively listening to patient needs and accurately documenting information within computer systems.

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Patient Support Center Representative

UnitedHealth Group · Full Time · 9 hours ago

UnitedHealth Group

🌎 United States 💵 $16 - $29 per hour ⭐ 0-2 yrs exp 💼 Support

The Patient Support Center Representative acts as a patient advocate to resolve issues regarding claims, benefits, and physician access. They manage high-volume inbound calls and maintain accurate patient documentation within company systems.

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Customer Service Account Specialist

UL Solutions · Full Time · 9 hours ago

UL Solutions

🌎 United States 💵 $50400 - $67200 per year ⭐ 2-5 yrs exp 💼 Support

The specialist is responsible for reviewing data inputs, validating accuracy, and classifying information according to business rules. They also perform routine quality control reviews to ensure operational excellence and compliance with company standards.

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Service Desk Technician (Remote)

Trace3 · Full Time · 9 hours ago

Trace3

🌎 United States 💵 $23 - $27 per hour ⭐ 2-5 yrs exp 💼 Support

The Service Desk Technician monitors ticketing systems and provides technical support for various customer environments. They also act as a customer liaison, manage workflow incidents, and assist with new hire training.

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Provider Support Assistant

Derick Dermatology PLLC · Full Time · 9 hours ago

Derick Dermatology PLLC

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The Provider Support Assistant acts as a liaison between providers and patients to manage ongoing care and administrative tasks. Responsibilities include processing medical records, prescription refills, prior authorizations, and providing laboratory results.

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Remote Support Coordinator

Somuchfuntotravel · Full Time, Part Time · 9 hours ago

Somuchfuntotravel

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The Remote Coordinator is responsible for researching travel options, coordinating reservations for various travel packages, and organizing client itineraries. They must also maintain accurate booking records and provide high-quality customer service throughout the planning process.

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Client Service Representative

CSC · Full Time · 9 hours ago

CSC

🌎 United States 💵 $50000 - $55000 per year ⭐ 0-2 yrs exp 💼 Support

You will build relationships with clients to understand their needs while responding to inquiries via phone or electronically. Additionally, you will manage workflows to meet deadlines and recommend process improvements to enhance service quality.

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Provider Support Assistant

Derick Dermatology PLLC · Full Time · 9 hours ago

Derick Dermatology PLLC

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The Provider Support Assistant acts as a liaison between providers and patients to manage ongoing care, including handling medical records, lab results, and prescription requests. This role utilizes virtual technologies to streamline healthcare workflows and ensure high-quality patient support.

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Claims - Call Center Associate I (Fully Remote)

Cincinnati Financial · Full Time · 9 hours ago

Cincinnati Financial

🌎 United States 💵 $17 - $18 per hour ⭐ 0-2 yrs exp 💼 Support

The associate will enter new claims into the management system based on information gathered from policyholders and agents. They are also responsible for routing calls for the Headquarters Claims department and assisting with various administrative projects.

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Peer Support Specialist

TRILLIUM HEALTH RESOURCES · Full Time · 9 hours ago

TRILLIUM HEALTH RESOURCES

🌎 United States 💵 $42682 - $54205 per year ⭐ 0-2 yrs exp 💼 Support

The In Reach Coach facilitates community integration and transition planning for individuals with serious mental illness residing in institutional settings. They provide education on community resources, permanent supportive housing, and person-centered care to ensure members' physical and behavioral health needs are met.

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Customer Experience Specialist - French Bilingual

Percepta · Full Time · 9 hours ago

Percepta

🌎 United States 💵 $20.34 per hour ⭐ 2-5 yrs exp 💼 Support Customer Experience Specialist

The Customer Experience Specialist acts as a primary point of contact for customers, managing inquiries regarding sales, product knowledge, and service issues. They are responsible for resolving customer concerns, maintaining accurate documentation, and fostering loyalty through professional communication across phone, email, and chat channels.

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Customer Experience Specialist - French Bilingual

TTEC · Full Time · 9 hours ago

TTEC

🌎 United States 💵 $20.34 per hour ⭐ 2-5 yrs exp 💼 Support Customer Experience Specialist

The Customer Experience Specialist acts as a primary point of contact for customers, providing product knowledge and resolving sales or service inquiries. They are responsible for building customer loyalty through professional communication across phone, email, and chat channels.

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Customer Care Representative- 1st Shift

Jacuzzi Group · Full Time · 10 hours ago

Jacuzzi Group

🌎 United States 💼 Support

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Spanish Customer Service for Luxury Retail (Remote) | Relocation to Greece

Mercier Consultancy Group · Full Time · 10 hours ago

Mercier Consultancy Group

🌎 Greece 💼 Support

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HCM & Payroll Account Specialist

AE Perkins · Full Time · 10 hours ago

AE Perkins

🌎 United States 💼 Support

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Customer Success Onboarding Advisor

Booksy · Full Time · 10 hours ago

Booksy

🌎 Spain 💼 Support

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(fluent French & English C1) Customer Support Consultant (remote)

SupportYourApp · Full Time · 10 hours ago

SupportYourApp

🌎 Morocco 💼 Support

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User Support Specialist (Senior)

Diné Development Corporation · Full Time · 10 hours ago

Diné Development Corporation

🌎 United States ⭐ 5-10 yrs exp 💼 Support

The specialist provides advanced technical support for the Indian Health Service RPMS environment, including troubleshooting complex application, database, and configuration issues. They also manage incident workflows, maintain documentation, and assist with software deployments and user training.

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Business Operations Specialist — Independent Contractor / Fractional Support

Coleridge Initiative · Freelance · 10 hours ago

Coleridge Initiative

🌎 United States 💵 $40 - $50 per hour ⭐ 2-5 yrs exp 💼 Support

The specialist will manage contract administration, including document tracking and process improvement, while coordinating small operational projects. They will work directly with the Chief of Staff to strengthen organizational tools and workflows.

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Senior Support Consultant

Appficiency · Freelance · 10 hours ago

Appficiency

🌎 Philippines ⭐ 5-10 yrs exp 💼 Support

The Senior Support Consultant will lead and mentor the Managed Services team while owning the support strategy and delivery for a portfolio of 8-10 client accounts. They are responsible for ensuring high-quality service delivery, driving platform optimization, and serving as the primary strategic contact for key client stakeholders.

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Product Support Associate

Teton.ai · Full Time · 10 hours ago

Teton.ai

🌎 United Kingdom ⭐ 0-2 yrs exp 💼 Support

The Product Support Associate will serve as the first point of contact for Tier 1 support, managing ticket triage and resolving or escalating technical issues. They will also monitor device status and assist deployment teams to ensure hardware is correctly configured.

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Product Support Specialist

Medline Industries, LP · Full Time · 10 hours ago

Medline Industries, LP

🌎 United States 💵 $65000 per year ⭐ 2-5 yrs exp 💼 Support

The specialist will manage product trials, conversions, and implementations while gaining exposure to sales representative duties. They are responsible for building customer relationships, coordinating team meetings, and ensuring project objectives are met through effective resource alignment.

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