Manage care worker rosters and schedule adjustments to ensure efficient service delivery. Handle high-volume inbound customer enquiries with empathy to achieve first-call resolution.
Remote Support Jobs (9,112)
Job category = Support
Provide multi-channel support to customers by answering inquiries, troubleshooting product issues, and resolving complaints. Maintain accurate customer records and contribute to the development of a product knowledge base.
Client Services Advisor
Spieldenner Financial Group
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Full Time
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Yesterday
Spieldenner Financial Group
The role involves scheduling appointments with potential clients and researching their financial needs to customize insurance options. The advisor will meet with families virtually or in-person to present coverage plans and facilitate the application process through underwriting.
Respond to customer inquiries via chat platforms like TikTok, Shopee, and Lazada regarding products and promotions. Resolve customer complaints and order-related issues while collaborating with internal teams to ensure seamless service delivery.
Part Time Customer Service Representative
Acquire Intelligence
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Full Time
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Yesterday
Acquire Intelligence
Handle customer interactions via phone, email, and chat to resolve inquiries, complaints, and process food orders. Maintain accurate records of all customer transactions and interactions following established call management standards.
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Provide personalized onboarding support and compliance guidance for customers using A2P products. Manage onboarding SLAs, track metrics, and collaborate with product teams to resolve service issues.
Serve as the first point of contact for technical inquiries, troubleshooting basic issues and documenting interactions. Escalate complex problems to higher-level teams while maintaining productivity and service standards.
Lead and develop a team of Data Support Technicians to ensure accurate and timely entry of prescription data into the pharmacy management system. Oversee workflow, monitor productivity metrics, and collaborate with IT and Pharmacy Operations to improve system scalability and data integrity.
Manage order processing and support for assigned commercial customer zones, serving as a customer advocate to resolve issues and delays. Coordinate with cross-functional teams and vendors to ensure accurate sourcing and delivery of products.
Associate Technical Support Specialist (Spanish Speaking)
Hinge Health
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Full Time
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Yesterday
Hinge Health
The role involves diagnosing and resolving hardware and software issues for members to remove technical barriers to their healthcare journey. Responsibilities include guiding members through onboarding and contributing to knowledge-base articles to improve the overall member experience.
The specialist supports consumers and caregivers in navigating Medicaid and Waiver enrollment to ensure continuity of services. They build relationships with state agencies and case managers while documenting processes and resolving coverage loss events.
Make outbound calls to current and potential donors to schedule lifesaving blood donation appointments. Maintain accurate donor records and meet daily and weekly performance goals in a remote environment.
Manage the end-to-end customer onboarding process and maintain long-term relationships to ensure value realization and customer success. Act as a trusted advisor to drive product adoption, resolve incidents, and identify opportunities for up-selling and cross-selling.
The Director of Technical Support will own the end-to-end strategy and execution of ClickUp's technical support function, leading a global team to resolve complex product issues. This role involves bridging the gap between Support, Product, and Engineering to influence the product roadmap and implementing AI-powered workflows to scale efficiency.
Lead Field Service Representative - Power Distribution/Electrical
Schneider Electric
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Full Time
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Yesterday
Schneider Electric
Lead the installation, inspection, and repair of power distribution equipment while providing technical coaching and mentoring to other field representatives. Manage key customer accounts and develop innovative solutions for complex technical problems during equipment start-up.
The role is responsible for managing Asher Health's laboratory testing catalog and serving as the internal subject matter expert for lab operations. This includes coordinating with vendors like Quest and Labcorp and providing guidance to partners and patients on testing workflows.
Lead and coach an overnight customer support team to ensure exceptional service and high customer satisfaction. Monitor real-time metrics and quality assurance to drive operational excellence and resolve complex product issues.
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Associate Member Support Specialist (Spanish Speaking)
Hinge Health
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Full Time
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Yesterday
Hinge Health
Serve as the primary point of contact for members regarding program offerings, eligibility, enrollment, and billing. Resolve inquiries across email, phone, and chat to ensure a positive member experience and strengthen trust in the platform.
The representative handles inbound and outbound inquiries from insureds and carriers regarding coverage, claims, and billing. They are responsible for processing policy changes and maintaining accurate documentation within the CRM system.
Associate Director, Global Contact Center Services
Otsuka Pharmaceutical Co., Ltd.
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Full Time
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Yesterday
Otsuka Pharmaceutical Co., Ltd.
Provides strategic oversight for global contact centers and direct management of the U.S. Contact Center to align with corporate goals. Manages vendor relationships, ensures regulatory compliance for safety and product quality, and coordinates cross-functional stakeholder alignment.
Act as a liaison between car owners and dealership service teams to resolve after-sales concerns via phone, chat, and email. Research requests using internal systems and accurately document all customer interactions in a fast-paced call queue.
Small Business Customer Service Representative (Remote)
Enova International
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Full Time
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Yesterday
Enova International
Respond to incoming customer calls and inquiries to provide product education and superior service. Handle account-related tasks including payment processing and the creation of payment plans.
Provides administrative and technical support to the Family Support department to ensure regulatory compliance and accuracy of business deliverables. Responsibilities include monitoring data, maintaining documentation, and assisting with program audits and special projects.
The specialist serves as the first point of contact for software-related inquiries and manages help desk support tickets. They are responsible for resolving problems, escalating advanced issues, and documenting all activities within the company CRM.
Own the end-to-end customer experience for investors and founders across the full deal lifecycle, from pre-close to ongoing reporting. Focus on reducing ticket volume by identifying root causes and building AI-first automation tools to scale support.
Client Services Project Lawyer
Paradigm Information Services, Inc.
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Full Time
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Yesterday
Paradigm Information Services, Inc.
The role involves reviewing and analyzing legal documents, claim forms, and contracts to resolve complex client inquiries. The specialist will collaborate with project managers to ensure quality assurance and meet project deliverables.
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Service Desk Analyst - Second Shift
Global Data Consultants
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Full Time
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Yesterday
Global Data Consultants
Provide technical and non-technical support to end users by resolving hardware and software issues via phone and email. Document all interactions in a call tracking system and escalate advanced issues to the appropriate technical teams.
Bilingual Customer Support Representative (English/Spanish)
Resolv.Global
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Full Time
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Yesterday
Resolv.Global
Provide professional bilingual support via phone and email for e-commerce and telehealth customers. Handle order inquiries, subscription management, and account assistance while maintaining accurate documentation.
Support clients through the entire travel process from initial inquiry to final booking and beyond. Manage flight, hotel, and tour bookings while resolving customer concerns with a professional, solutions-focused approach.
Customer Service Representative (Remote)
ABC Legal Services
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Full Time
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Yesterday
ABC Legal Services
The role involves resolving customer inquiries via phone, email, and support tickets regarding existing orders. Responsibilities include coordinating with process servers, documenting issues in Confluence, and researching court dockets.
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