German Operations Support Associate (Voice & Non-Voice)

QStaffers is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions.

Job Summary:

We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.

Responsibilities:

Voice Support

• Handle inbound and outbound calls from German-speaking customers.

• Resolve customer inquiries and provide accurate information.

• Deliver exceptional customer service while maintaining quality standards.

• Escalate complex cases to the relevant teams when required.

Non-Voice Support

• Respond to customer inquiries via email, chat, and ticketing systems.

• Process requests and update customer records accurately.

• Document customer interactions and case resolutions.

• Meet service level agreements (SLAs) and quality targets.

Operations Support

• Follow established processes, policies, and compliance requirements.

• Collaborate with internal stakeholders to resolve customer issues.

• Support continuous improvement initiatives and operational excellence.

• Meet productivity, quality, and customer satisfaction KPIs.

• Bachelor's degree preferred.

• Fresh graduates are welcome to apply.

• 0–1 year of experience in customer service, operations, or BPO environments is an advantage.

• Strong communication and problem-solving skills.

• Ability to work in a fast-paced, multicultural environment.

Language Requirements

Mandatory

• German Language Proficiency: Minimum B2 Level (CEFR).

• Strong verbal and written communication skills in German.

Technical Skills

• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Good typing and written communication skills.

• Experience with CRM or ticketing tools is a plus.

• Strong attention to detail and accuracy.

• Professional training and development opportunities.

• Career growth within a global organization.

• Exposure to international clients and business environments.

• Inclusive, diverse, and collaborative workplace culture.