How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,679)

Virtual Assistant - Inventory Support Operations (Remote) 11 APPLICANTS

Outsource Access · Full Time · 5 Weeks Ago

Outsource Access

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Support Virtual Assistant

Manage overnight back-office POS operations in Dutchie to ensure product listings are accurately cataloged and priced before store opening. Maintain digital menus and generate nightly inventory reports to support management decisions.

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Team Leader, Customer Experience pro Maďarský trh

allegrospz · Full Time · 5 Weeks Ago

allegrospz

🌎 Slovakia ⭐ 2-5 yrs exp 💼 Support

Lead and develop the CX team for the Hungarian market through coaching, mentoring, and quality management. Optimize the customer journey by analyzing metrics and translating customer feedback into product improvements.

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Team Leader, Customer Experience pro Maďarský trh

allegrospz · Full Time · 5 Weeks Ago

allegrospz

🌎 Slovakia ⭐ 2-5 yrs exp 💼 Support

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Team Leader, Customer Experience pro Maďarský trh

allegrospz · Full Time · 5 Weeks Ago

allegrospz

🌎 Slovakia ⭐ 2-5 yrs exp 💼 Support

APPLY

EU Freelancer (m/w/d) - Inbound Customer Service - 100% Homeoffice

hey contact heroes GmbH · Full Time · 5 Weeks Ago

hey contact heroes GmbH

🌎 Germany ⭐ 2-5 yrs exp 💼 Support

Handle inbound telephone and written customer inquiries to provide professional support and resolve problems. Act as the first point of contact for customers while collaborating with internal teams to ensure a positive experience.

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Major Incident Manager - English C1

Devoteam · Full Time · 5 Weeks Ago

Devoteam

🌎 Spain ⭐ 5-10 yrs exp 💼 Support

Lead and coordinate the resolution of major incidents in pre-production environments to ensure service stability and minimize business impact. Drive operational governance through health checks, root cause analysis, and multidisciplinary coordination with technical teams.

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Lead Delivery Support (Remote)

Kata.ai · Full Time · 5 Weeks Ago

Kata.ai

🌎 Indonesia ⭐ 2-5 yrs exp 💼 Support

Lead the technical support function by managing client issue triage, SLA performance, and incident response for AI and Omnichannel platforms. Chair weekly Incident Review forums to translate operational insights into actionable improvements for Engineering and Product teams.

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Feedyard Software Support

Cencora · Full Time · 5 Weeks Ago

Cencora

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The role involves configuring MICRO Technology systems and developing procedures to meet client goals in feedyard management. Responsibilities include software installation, data loading, client training on FDA compliance, and collaborating with development teams for system enhancements.

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Customer Care Advisor

Circle · Full Time · 5 Weeks Ago

Circle

🌎 United States 💵 $29.5 - $41 per hour ⭐ 2-5 yrs exp 💼 Support

Resolve general and complex technical customer inquiries via support tickets and live calls within defined service levels. Collaborate with internal stakeholders to refine operational processes and support a 24/7 global operation.

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CSR Medication Therapy Management Services (Remote)

Molina Healthcare · Full Time · 5 Weeks Ago

Molina Healthcare

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide customer service support for inbound and outbound Medication Therapy Management pharmacy calls from members, providers, and pharmacies. Educate members on medication adherence and support pharmacists with comprehensive medication reviews and case preparation.

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Team Lead, Support

OpenEd · Full Time · 5 Weeks Ago

OpenEd

🌎 United States 💵 $55000 - $65000 per year ⭐ 2-5 yrs exp 💼 Support

This player-coach role involves spending 50% of the time handling support tickets and escalations and 50% leading the team through coaching and operational management. Key duties include managing team metrics, maintaining the knowledge base, and overseeing Facebook community support.

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Helpdesk Manager

BGBx · Full Time · 5 Weeks Ago

BGBx

🌎 India 💵 7050K - 9800K per year ⭐ 2-5 yrs exp 💼 Support

Lead day-to-day IT Helpdesk operations, ensuring timely resolution of end-user technology issues and adherence to SLAs. Collaborate with infrastructure teams to improve system performance and manage the full lifecycle of employee technology onboarding and offboarding.

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Helpdesk Manager

BGBx · Full Time · 5 Weeks Ago

BGBx

🌎 Pakistan 💵 20000K - 30000K per year ⭐ 2-5 yrs exp 💼 Support

Lead day-to-day IT Helpdesk operations, ensuring timely resolution of technical issues and adherence to SLAs. Collaborate with infrastructure teams to improve system performance and manage the end-user technology lifecycle including onboarding and asset management.

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Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Genesco · Full Time · 5 Weeks Ago

Genesco

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Provide exceptional support to customers via phone, chat, SMS, and email regarding orders, shipments, and returns. Collaborate with internal teams to enhance customer retention and meet performance metrics.

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Senior Manager, Technical Support - Mexico

Drata · Full Time · 5 Weeks Ago

Drata

🌎 Mexico 💵 1150K - 1495K per year ⭐ 10+ yrs exp 💼 Support

Lead and scale a high-performing technical support organization by managing support managers and senior contributors. Drive operational excellence and partner with Engineering and Product teams to improve platform supportability and customer outcomes.

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Sr. Technical Support Representative, National Security Mission Success

Skydio · Full Time · 5 Weeks Ago

Skydio

🌎 United States 💵 $75000 - $100K per year ⭐ 5-10 yrs exp 💼 Support

Provide premier technical support and troubleshooting for International Defense and Government customers using Skydio UAS solutions. Act as the Voice of Customer to inform product and service improvements across engineering and product teams.

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Client Support Specialist

Hopesglobalgetaways · Full Time · 5 Weeks Ago

Hopesglobalgetaways

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The specialist will respond to client inquiries, provide guidance on processes, and maintain organized client records. They are also responsible for monitoring requests to ensure timely follow-up and supporting day-to-day operational activities.

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Manager, Technical Support - Mexico

Drata · Full Time · 5 Weeks Ago

Drata

🌎 Mexico 💵 850K - 1150K per year ⭐ 5-10 yrs exp 💼 Support

Lead and develop a team of Technical Support Engineers while overseeing day-to-day operations, queue health, and SLA adherence. Partner with Engineering and Product teams to resolve high-priority escalations and improve platform supportability.

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Desktop Support Associate-Helpdesk

NTT DATA Services · Full Time · 5 Weeks Ago

NTT DATA Services

🌎 Spain ⭐ 0-2 yrs exp 💼 Support

Provide L1 technical support for hardware and MS Office packages via calls, emails, and self-service requests. Document troubleshooting steps and apply diagnostic techniques to resolve customer incidents.

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Tier 2 Customer Care Agent (CONTRACT) - Bilingual (English/Spanish)

Fubo · Full Time · 5 Weeks Ago

Fubo

🌎 Dominica, Dominican Republic ⭐ 2-5 yrs exp 💼 Support

Provide world-class bilingual support to customers via phone, email, and social media to resolve billing and technical issues. Handle advanced escalations from Tier 1 agents to ensure high customer satisfaction and one-call resolution.

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Client Services Specialist

SeatGeek · Full Time · 5 Weeks Ago

SeatGeek

🌎 United States 💵 $56000 - $81000 per year ⭐ 2-5 yrs exp 💼 Support

The role focuses on delivering implementation and onboarding projects for Enterprise clients before transitioning into ongoing operational support and consultation. Key duties include configuring ticketing products, managing event launches, and ensuring long-term client success through regular check-ins and process improvements.

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Client Services Specialist

SeatGeek · Full Time · 5 Weeks Ago

SeatGeek

🌎 United States 💵 $56000 - $81000 per year ⭐ 2-5 yrs exp 💼 Support

The role focuses on delivering exceptional service to Enterprise clients, starting with implementation and onboarding projects. It eventually transitions into managing ongoing ticketing operations, software configuration, and consultative support for long-term client success.

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Analyste – Opérations et soutien / Operations & Support Analyst

Hims & Hers · Full Time · 5 Weeks Ago

Hims & Hers

🌎 Canada 💵 50000 - 60000 per year ⭐ 0-2 yrs exp 💼 Support

The role involves providing high-quality patient support via email and chat while acting as a subject matter expert on products. Additionally, the analyst will analyze operational data and KPIs to streamline the patient journey and improve service efficiency.

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IT Support Specialist

N-Power Medicine · Full Time · 5 Weeks Ago

N-Power Medicine

🌎 United States 💵 $26.77 - $35.63 per hour ⭐ 2-5 yrs exp 💼 Support IT Support Specialist

Maintain corporate computing infrastructure and provide Tier 1 and 2 technical support for hardware and software in a remote environment. Manage onboarding, offboarding, application patching, and data security enforcement.

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Customer Support Specialist I (Office)

Clubessential · Full Time · 5 Weeks Ago

Clubessential

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide level 1 technical and functional support to clients regarding software, payments, and hardware integrations. Act as a primary point of contact to resolve issues and collaborate with internal teams to improve product scalability.

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Congressional Army Caucus Officer (CACO) & Operations Support Contractor

JS Solutions · Full Time · 5 Weeks Ago

JS Solutions

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Acts as the primary liaison between Army senior leadership and the Congressional Army Caucus, managing strategic communications and legislative tracking. Coordinates logistical operations for Caucus events and manages administrative taskings and digital repositories.

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Regional Support Specialist (56963)

PREMIUM GUARD INCORPORATED · Full Time · 5 Weeks Ago

PREMIUM GUARD INCORPORATED

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Manage daily needs of key national accounts to ensure customer satisfaction and drive revenue growth. Analyze territory reports and provide technical product knowledge to customers and installers through direct sales calls and events.

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Annuities Support Analyst

DXC Technology · Full Time · 5 Weeks Ago

DXC Technology

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Process new business application transactions and correspond with agents and internal wholesalers regarding pending cases. Ensure accurate and timely execution of transactions in compliance with SEC and DXC guidelines.

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Specialist, Field Support Engineering

McKesson · Full Time · 5 Weeks Ago

McKesson

🌎 United States 💵 $79500 - $132K per year ⭐ 2-5 yrs exp 💼 Support

Provide on-site and remote technical support for the installation, repair, and maintenance of field equipment and systems. Collaborate with cross-functional teams to resolve hardware and software issues while documenting service activities and training clients.

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Customer Experience Associate - Call Center

Vector Security · Full Time · 5 Weeks Ago

Vector Security

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Handle customer interactions across multiple channels including phone, email, chat, and SMS to resolve concerns and update accounts. Document all interactions accurately in the business application and escalate technical issues when necessary.

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