Customer Service Representative – Canada

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Service Representative – Canada (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues

• Communicates clearly and professionally with external customers and internal Soventum personnel by telephone and/or written correspondence

• Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing

• Systematic problem solving in regard to material information records and master data monitoring

• Managing the customer order process from entry to delivery

• Develops and leads improvements and/or solutions to work processes and tools

• Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution AND 2 (two) years of customer service experience in a private, public, government or military environment

OR  

• HS Diploma AND 6 (six) years of customer service experience in a private, public, government or military environment

In addition to the above requirements, the following are also required:

• Bilingual French & English

• Previous/current Healthcare Customer Service Experience

• ERP system experience required

Additional qualifications that could help you succeed even further in this role include:

• Experienced with cross-functional project leadership preferred.

• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers.

• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems.

Work location: Remote - Canada

Travel: May include up to 5% Domestic

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Vacancy Status: This is not an existing vacancy and is a new position.

   

Applicable to Canadian Applicants. The expected compensation range for this position is $74,451 - $92,391 CAD, which reflects the anticipated base salary for this role. Actual compensation may vary based on factors such as a candidate’s experience, skills, training, and work location, in alignment with Canadian pay equity and pay transparency requirements. This role may also be eligible for additional compensation components (e.g., incentive programs) and a comprehensive suite of benefits available to employees in Canada. For more information on Solventum’s Total Rewards offerings, please visit: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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