Act as the primary point of contact for customers to solve technical problems via chat, email, and MS Teams. Collaborate with back-office teams to handle escalations and provide concierge-level care.
Remote Support Jobs (9,138)
Job category = Support
Provide front-line technical support by troubleshooting hardware, software, and networking issues for the TSA Checkpoint Maintenance contract. Responsibilities include monitoring system health, provisioning mobile devices, and managing user accounts and permissions.
Nurse Practitioner or Physician Assistant - Virtual Practice Support - Full Time
American Addiction Centers
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Full Time
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1 Week Ago
American Addiction Centers
The role involves assessing, diagnosing, and managing patient treatment plans within a virtual practice setting. Responsibilities include performing diagnostic studies, providing health promotion education, and maintaining accurate electronic medical records.
Act as the voice of RiseGuide by responding to user inquiries via email, chat, and eventually phone calls. Improve support processes by updating macros and testing new tools to enhance service efficiency.
Acts as the primary contact for account-aligned customers to resolve escalated technical issues and remove barriers to resolution. Collaborates with engineering and operations teams while driving process improvements to enhance the overall customer support experience.
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Provide professional technical customer support and maintain healthy business relationships with internal and external customers. Handle inquiries, quotes, orders, and escalations while collaborating with teams to ensure timely shipment and resolution.
Handle outbound calls using provided scripts and follow specific call flows. Maintain a professional attitude while implementing coaching feedback from management.
Provide technical support to students via phone, email, chat, and social media to resolve online classroom access issues. Collaborate with internal teams to troubleshoot complex technical barriers and maintain detailed resolution documentation.
Sr. Client Service Specialist - Installation & Technical Support
KeyBank
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Full Time
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1 Week Ago
KeyBank
Lead end-to-end onboarding, technical setup, and training for merchant gateway and payment platforms. Act as a subject matter expert for fraud prevention, PCI compliance, and complex technical servicing issues.
Act as the face and voice of Kyndryl by providing concierge-level customer support via chat, email, and MS Teams. Collaborate with back-office teams to handle escalations and resolve technical problems for clients.
The Client Services Lead manages employees engaged in client management and implements strategies to build and maintain strong client relationships. They are responsible for improving departmental processes and providing subject matter guidance to ensure high-quality customer service in real estate transactions.
Respond to customer inquiries via multiple channels and provide primary support for a regional health plan. Manage case backlogs in Salesforce while ensuring HIPAA compliance and coordinating provider appointments.
Respond to customer inquiries via multiple channels and provide primary support for a regional health plan. Manage case backlogs in Salesforce while ensuring HIPAA compliance and coordinating provider appointments.
Lead and coach a team of Account Managers to drive client retention, growth, and long-term success. Act as a strategic advisor to clients while collaborating with Product and R&D teams to influence product direction based on client insights.
Deliver a best-in-class customer experience by acting as the first point of contact for ecommerce and retail queries across multiple channels. Resolve issues regarding product inquiries, returns, and payments while meeting departmental KPIs and CSAT scores.
Customer Service Rep â Remote (Automotive, Bilingual: English / Spanish)
Concentrix
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Full Time
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1 Week Ago
Concentrix
Drive customer adoption and satisfaction by identifying efficiencies and ensuring clients leverage the full value of software solutions. Maintain regular customer cadences to address business needs, mitigate risks, and identify growth opportunities.
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Lead and manage a team of 12-15 associates processing Long Term Care transactions and providing customer service. Drive team performance through coaching, data-driven insights, and continuous process improvement to enhance customer outcomes.
Act as the face and voice of the company by providing concierge-level customer care via chat, email, and MS Teams. Resolve technical problems and collaborate with back-office teams to handle escalations.
Act as the first point of contact for members to resolve concerns and process transportation reservations accurately. Educate members on service offerings and insurance coverage while documenting all interactions in company systems.
Provide administrative support to the Coordination of Benefits and Data Mining teams to assist in audit processes and overpayment generation. This includes communicating with insurance providers and Medicare to obtain member eligibility details and entering data into internal tools.
Client Services Advisor (WFH)
Spieldenner Financial Group
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Full Time
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1 Week Ago
Spieldenner Financial Group
Identify and meet the financial protection needs of mid-market families using a proven process. Build long-term, profitable client relationships by providing clarity and peace of mind through insurance programs.
The role involves transforming reactive customer support into a strategic engagement engine by managing support operations and brand voice across social media. The manager will also bridge the gap between users and the product team through user research and proactive outreach campaigns.
Manage complex customer cases and drive escalations to resolution as a subject matter expert on the AbsenceSoft platform. Collaborate with Product and Engineering teams to diagnose system issues and document product defects.
Act as the primary technical point of contact for merchants during APAC hours, managing the support queue across email, chat, and phone. Troubleshoot complex issues involving Shopify integrations and mobile app behavior while collaborating with Product and Engineering teams.
Deliver post-sales support and technical solutions to Oracle customers while serving as a primary point of contact for escalated issues. Set overall technology direction and guide the resolution of complex problems across multiple product areas.
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Manage and resolve technical support tickets for Thunderbird's subscription products and community forums. Identify recurring user pain points and collaborate with engineering and product teams to improve the overall user experience.
Manage and resolve technical support tickets for Thunderbird's subscription products and community channels. Identify recurring user pain points and collaborate with product and engineering teams to improve the overall user experience.
Manage and resolve technical support tickets for Thunderbird's subscription products and community channels. Identify recurring user pain points and collaborate with engineering and product teams to improve the user experience.
Partner with users via email to answer questions, troubleshoot technical issues, and escalate bugs to engineering teams. Act as a customer advocate by sharing feedback for product enhancements and improving internal support processes.
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