The Client Onboarding Specialist will orchestrate the onboarding process for new hospice clients and provide ongoing training for existing clients and internal staff. They will act as the primary point of contact to ensure high client satisfaction, retention, and operational efficiency.
BetterRX is a growing software-as-a-service (SAAS) company in the healthcare industry looking for a Client Onboarding Specialist to join our Client Experience team! We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team. In this highly visible role, you will be responsible for successful onboarding of new hospice clients and ad hoc training with existing clients, as well as new BetterRX employees in need of learning about our unique product capabilities. You will work closely with valued clients and internal cross-functional teams across the BetterRX organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence.
Ideal Candidate You are self-motivated, accountable, poised under pressure, and driven by educating and delighting (even the most difficult) customers. You are known as a team player, trusted advisor, and master juggler… of projects, that is. You have a gift for clear, concise communication (both written and verbal) and love identifying process improvements to increase efficiency.
Primary Responsibilities
Orchestrate successful onboarding with new clients within30-45 days of the signed agreement
Lead onboarding and training initiatives as the primary point of contact for new clients
Lead training initiatives and ongoing education with existing clients in support of Client Success Managers
Assist physicians with ePrescribing setup
Identify onboarding process improvement opportunities tocontinue driving efficiency and scalability
Educate BetterRX employees on product features and functionality
Support Head of Onboarding & Training with meeting andexceeding team KPIs
Provide exceptional customer service
Skill Requirements
Ability to manage up to 15 client onboardings simultaneously
Energetic, organized, and detail-oriented with meticulousfollow-up and excellent communication skills (written and verbal)
Comfortable speaking in front of clients, easily approachable
Technical aptitude to simplify and concisely educate clientsabout software capabilities and best practices
Professional and calm in working with difficult or upset clients
Self-driven and motivated with a desire to succeed in a fast-paced, changing environment
Proficient with MS Office (e.g., Word, Excel, PowerPoint, etc.)and CRM (e.g., HubSpot) for documentation and reporting needs
Other Requirements
2-4 years client onboarding, training, or project management experience
Ability to work 100% remote
Up to 20% travel
Bachelor’s degree or equivalent experience
Benefits
100% Remote Environment
Medical, Dental, Vision, Accidental
Company paid: Short Term Disability, Long Term Disability and Life Insurance
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Marketing Manager
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