Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The coordinator will provide remote administrative and customer support for reservations, scheduling, and hospitality services. They are responsible for maintaining accurate client records and ensuring smooth service delivery through professional communication.
Assist clients in researching, planning, and booking hotel accommodations that meet their specific travel needs. Maintain accurate records of interactions and provide professional support via phone, email, or chat.
The associate will manage customer relationships, monitor account health, and provide technical training to ensure successful product adoption. They will also collaborate with sales and product teams to support renewals and resolve customer inquiries.
![ScriptPro LLC is hiring for remote Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]](/assets/0fc32985-c2e9-41b7-8eb8-c752e63ce680.jpg){kind=small}
The Pharmacy Support Analyst is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, and hardware using remote support software. They also consult with customers to identify best practices for system configuration and pharmacy workflow.
The representative conducts administrative and clinical intake calls while maintaining high-quality documentation and customer satisfaction. They provide ongoing telephonic support to providers and office staff regarding clinical review processes while adhering to regulatory standards.
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The Senior Client Services Analyst provides comprehensive support to FraudCapture clients, acting as the primary point of contact for issues and escalations. Responsibilities include conducting user training, maintaining documentation, and collaborating with product teams to gather requirements.
The Customer Support Specialist manages customer inquiries via phone, email, and other channels while resolving product, order, and shipment issues. They work cross-functionally to ensure an effortless customer experience and maintain accurate client databases.
You will manage guest and host inquiries across multiple channels to resolve booking issues, mediate disputes, and process adjustments. Additionally, you will utilize AI tools to draft responses while ensuring high quality and flagging recurring product or policy friction to leadership.
The Contact Center Representative serves as the first point of contact for members and families, managing inbound and outbound calls to identify needs and provide solutions. They are responsible for documenting information in a database and guiding callers through the system of care using a compassionate and consultative approach.
The role involves managing inbound calls to assist patients with scheduling dental appointments while maintaining accurate data entry. Employees are expected to provide a caring environment and promote a team-oriented culture.
The associate serves as the first point of contact for patients and healthcare users, providing technical support and login assistance for portal applications. They are responsible for resolving technical issues, documenting workflows, and escalating complex problems to tier-two teams.
The specialist will serve as the primary point of contact for Epic Clinical Service Desk concerns, leading workflow discussions and identifying opportunities for process improvement. They will also manage high-severity incidents, generate performance reports, and collaborate with clinical teams to ensure effective EMR utilization.
The specialist provides technical support for software, services, and peripheral devices via inbound and outbound calls and remote connections. They are responsible for documenting inquiries in CRM systems and ensuring a positive customer experience while following company procedures.
Lead the day-to-day operations of Tier 1 and Tier 2 customer support teams while ensuring high-quality service within agreed SLAs. Manage team performance, workforce capacity, and continuous process improvement through data-driven insights.
The Tier 2 Customer Support Representative will manage and resolve complex technical issues escalated from Tier 1 while providing coaching and technical guidance to the team. They will take ownership of challenging cases and collaborate with internal teams to ensure high-quality support and process improvement.
Provide frontline technical support for products and platforms while troubleshooting hardware, software, and operating system issues. Accurately document customer interactions and escalate complex technical issues to internal teams as needed.
The Senior IT Support Specialist provides technical expertise for escalated issues while directing a support services team across multiple locations. This role oversees ticket management, hardware/software deployments, and ensures service level agreements are met through effective team leadership and mentoring.
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The IT Support Technician will provide technical support for desktop and mobile systems while managing the device lifecycle from procurement to retirement. They will also assist with service requests, software deployments, and the enforcement of IT security policies.
You will own the customer experience for a specific product category by managing interactions across multiple channels and identifying systemic issues. You will collaborate with teams to implement data-driven solutions that prevent future customer complaints and improve operational processes.
The representative will triage and resolve inbound technical support tickets while maintaining accurate documentation in Zendesk. They will also advocate for platform features, assist with client training, and collaborate with internal teams to improve support processes.
The consultant will design and execute functional, integration, and UAT test scenarios for complex Amazon Connect contact center implementations. They will also coordinate with stakeholders to manage defects and ensure release readiness across omnichannel and AI-driven customer journeys.
The consultant will design and execute comprehensive test scenarios for Amazon Connect contact centers, including IVR, telephony, and omnichannel communications. They will also lead defect triage, coordinate with cross-functional stakeholders, and validate integrations across AWS, Salesforce, and AI platforms.
The Associate QA Consultant will support testing for Amazon Connect, IVR, and Salesforce Service Cloud Voice integrations to ensure high-quality customer and agent experiences. Responsibilities include executing test scenarios, managing defects in Jira, and performing API and performance testing across complex workflows.
The Peer Support Specialist provides recovery-oriented support services to individuals, including outreach, engagement, and crisis intervention. They also assist clients in accessing community resources and promote self-advocacy and wellness through mentoring and skill-building.
Lead the regional strategy for user incentives, communications, and segmentation across the entire customer lifecycle. Collaborate with local teams and global departments like Data, Product, and Marketing to execute strategies and manage regional budgets.
Provide digital clinical support, biometric monitoring, and patient engagement via chat and in-app messaging. Manage clinical program alerts, triage communications, and maintain accurate medical record documentation.
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The Customer Care Representative manages inbound and outbound communications to resolve customer inquiries via phone, video, email, and chat. They are responsible for troubleshooting software issues, providing accurate information, and maintaining detailed records of all interactions.
The representative will manage client accounts, including policy changes and payments, while providing high-quality service through incoming inquiries. They are also responsible for developing strong relationships with clients and carriers while identifying cross-selling opportunities.
The role involves answering inbound customer calls and assisting with account needs, transactions, or reservations. Professionals are also responsible for documenting interactions and navigating multiple computer systems to provide solution-focused support.
The professional will handle inbound customer inquiries, process service requests, and provide solution-focused support across various client programs. Responsibilities also include documenting interactions accurately and navigating multiple computer systems to assist customers.
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