How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,650)

Remote Entry Level Customer Service Representative

PharmaCentra, LLC · Full Time · 2 Weeks Ago

PharmaCentra, LLC

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Manage healthcare communications with clients, members, pharmacies, and providers via phone, email, and fax. Resolve claim processing issues and document prior authorization information within the system.

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Remote Member Services Representative

PharmaCentra, LLC · Full Time · 2 Weeks Ago

PharmaCentra, LLC

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Handle 40+ inbound calls daily to assist members with pharmacy benefits, coverage, and claims. Research and resolve member issues using internal systems while documenting all interactions in the CRM.

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Case Manager Absence Support

UMass Amherst · Full Time · 2 Weeks Ago

UMass Amherst

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Administers employee leave programs including FMLA and PFML, managing cases from intake through return-to-work. Serves as a subject matter expert providing guidance to employees and HR partners on leave laws and university policies.

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ProAdmin Testing & Client Support Specialist

Perseus Group, Constellation Software · Full Time · 2 Weeks Ago

Perseus Group, Constellation Software

🌎 United States 💵 $108K - $132K per year ⭐ 5-10 yrs exp 💼 Support

Perform quality assurance and testing for ProAdmin software enhancements and client solutions. Provide expert technical support, training, and configuration services for clients managing defined benefit pension plans.

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PMO Support Analyst

CSCI Consulting · Full Time · 2 Weeks Ago

CSCI Consulting

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Support

The role involves executing core PMO functions, maintaining project controls, and providing visibility into delivery progress for a federal client. Key tasks include managing RAID logs, developing executive status reports, and coordinating cross-functional workstreams.

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Remote Seasonal Customer Service Representative TX

Qualfon · Full Time · 2 Weeks Ago

Qualfon

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle inbound and outbound calls to address customer inquiries regarding dental benefits and eligibility. Document all encounters in the tracking system and forward priority issues for resolution.

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Remote Seasonal Customer Service Representative SC

Qualfon · Full Time · 2 Weeks Ago

Qualfon

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle inbound and outbound calls to address customer inquiries regarding dental benefits and eligibility. Document all interactions in the tracking system and forward priority issues for resolution.

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Junior Service Desk Analyst

Lean Solutions Group · Full Time · 2 Weeks Ago

Lean Solutions Group

🌎 Colombia ⭐ 0-2 yrs exp 💼 Support

Provide Tier 1 technical phone support and incident resolution for professional drivers and internal users. Responsibilities include troubleshooting hardware and software issues and documenting all requests using ServiceNow.

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Customer Support Associate

Sourcefit · Full Time · 2 Weeks Ago

Sourcefit

🌎 Philippines ⭐ 2-5 yrs exp 💼 Support

Provide high-quality phone and email support for a complex residential software platform, assisting users with account access and system navigation. Coordinate installations via Zoom and collaborate with internal teams to resolve complex technical bugs and issues.

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Customer Care Representative

Assurant · Full Time · 2 Weeks Ago

Assurant

🌎 United States 💵 $16.23 - $27.75 per hour ⭐ 2-5 yrs exp 💼 Support

Handle inbound customer calls and emails to resolve issues and provide proactive solutions with professionalism. Document all interactions and participate in special projects to deliver an exceptional customer experience.

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Customer Care Specialist with Hungarian, Polish and English (fixed-term)

Trimble Inc. · Full Time · 2 Weeks Ago

Trimble Inc.

🌎 Poland ⭐ 0-2 yrs exp 💼 Support

Act as the primary contact for a global logistics network to resolve complex issues via tickets and phone. Collaborate with internal teams to spearhead resolutions and manage customer improvement initiatives.

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Remote - Customer Service Representative (Automotive)

VXI Global Solutions · Full Time · 2 Weeks Ago

VXI Global Solutions

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Engage with vehicle owners and dealerships to resolve inquiries and complaints regarding automotive services and in-vehicle technology. Focus on enhancing customer satisfaction and brand loyalty through professional phone support and technical troubleshooting.

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Customer Support Specialist

EngagedMD · Full Time · 2 Weeks Ago

EngagedMD

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Provide high-quality technical support and troubleshooting for users and patients while escalating bugs to engineering teams. Act as the voice of the customer by communicating feedback to Product and Customer Success teams to improve the product experience.

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L2 Technical Support Specialist

GR8_TECH · Full Time · 2 Weeks Ago

GR8_TECH

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Support

Own the technical resolution of complex core platform incidents and microservice communication failures before they reach development. Provide deep troubleshooting, generate detailed bug reports for L3/QA, and mentor junior support staff through technical runbooks.

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FBS Director Sales Platform Roadmap & Delivery

Capgemini · Full Time · 2 Weeks Ago

Capgemini

🌎 Brazil 💼 Support

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Virtual Service Representative

Inizio Engage · Full Time · 2 Weeks Ago

Inizio Engage

🌎 United States 💵 $42000 - $78000 per year ⭐ 2-5 yrs exp 💼 Support

Support field teams by engaging healthcare professionals via virtual platforms to reinforce product access and specialty pharmacy distribution. Maintain productivity metrics and document interactions in accordance with compliance standards and FDA regulations.

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Director, Client Services- APAC

StackAdapt · Full Time · 2 Weeks Ago

StackAdapt

🌎 Australia, Singapore ⭐ 10+ yrs exp 💼 Support

Lead and scale the Client Services organization across the APAC region to drive client retention and commercial growth. Partner with global and regional leaders to optimize operational workflows and integrate local market feedback into the product pipeline.

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Remote Client Support Specialist

Journey with Haylee · Full Time · 2 Weeks Ago

Journey with Haylee

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The role involves connecting with clients to understand their needs and coordinating schedules and logistics to ensure a seamless experience. The specialist is responsible for maintaining professional communication and managing multiple moving parts of client plans.

communication training organization

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Customer Experience Manager

MongoDB · Full Time · 2 Weeks Ago

MongoDB

🌎 United States 💵 $106K - $208K per year ⭐ 5-10 yrs exp 💼 Support

Develop and manage a comprehensive customer listening strategy using AI-powered insights to identify friction and improve the end-to-end customer lifecycle. Collaborate cross-functionally to translate customer signals into actionable business improvements and manage closed-loop feedback processes.

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Werkstudent/in (W/M/D) Supply Chain Coordination and Support

Leadership & Sustainability · Full Time · 2 Weeks Ago

Leadership & Sustainability

🌎 Germany ⭐ 0-2 yrs exp 💼 Support

Provide organizational and administrative support to the Supply Chain Management team and assist in various sustainability projects. Responsibilities include implementing ISO management systems, conducting research on sustainability topics, and preparing documents and presentations.

leadership supply-chain

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Customer Support Agent (m/w/d) – E-Commerce

ADN – Advanced Digital Network Distribution GmbH · Full Time · 2 Weeks Ago

ADN – Advanced Digital Network Distribution GmbH

🌎 Germany ⭐ 2-5 yrs exp 💼 Support

Provide first-level support for the ADN Cloud Marketplace via ticket, chat, and phone while maintaining the customer knowledge base. Analyze error messages and collaborate with the Microsoft Cloud team and partners to improve platform processes.

cloud customer-support

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Customer Support Representative in EST Time Zone (100% remote)

Newsmatics · Full Time · 2 Weeks Ago

Newsmatics

🌎 Venezuela ⭐ 0-2 yrs exp 💼 Support Customer Support Representative

The role involves monitoring and moderating user-generated content to ensure compliance with platform standards. Additionally, the representative will handle inbound and outbound customer inquiries via phone and email.

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Service Desk Analyst

TLC Worldwide · Full Time · 2 Weeks Ago

TLC Worldwide

🌎 Brazil ⭐ 2-5 yrs exp 💼 Support

Act as the first line of defense for IT issues, managing user accounts, hardware, and meeting room technology. Administer DNS via GoDaddy, manage Zendesk campaigns, and support the company's in-house platform and Dynamics 365.

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BPS Client Service & Support Representative Sr Lead

FIS · Full Time · 2 Weeks Ago

FIS

🌎 Ireland ⭐ 2-5 yrs exp 💼 Support

The role involves managing daily and monthly fund accounting tasks, including reconciling cash and positions and preparing GAV work papers. It also requires processing shareholder activity, calculating net assets, and ensuring client reporting deliverables are met.

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Customer Support Specialist (Parental Leave Cover)

Chuffed.org · Full Time · 2 Weeks Ago

Chuffed.org

🌎 Australia 💼 Support

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Technical Support Representative - Sellercloud

The Descartes · Full Time · 2 Weeks Ago

The Descartes

🌎 Bulgaria ⭐ 0-2 yrs exp 💼 Support

Resolve customer technical inquiries via email, phone, and chat while troubleshooting Sellercloud software issues. Collaborate with Product and Engineering teams to document cases and improve customer satisfaction and retention.

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Executive Support Associate

Accenture · Full Time · 2 Weeks Ago

Accenture

🌎 India ⭐ 2-5 yrs exp 💼 Support

Provide professional organizational and administrative support to executives within a virtual environment. This includes managing calendars, coordinating travel arrangements, and arranging various types of conference calls.

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Marketplace Customer Support Specialist

Direct Sourcing Solutions · Full Time · 2 Weeks Ago

Direct Sourcing Solutions

🌎 Philippines ⭐ 2-5 yrs exp 💼 Support

Provide reactive customer support via live chats and messages on TikTok Shop and other global marketplaces while meeting strict SLAs. Proactively collect and organize customer feedback and issue trends to support strategic reporting and QBRs.

english communication customer-support time-management compliance

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Client Services Director - Medical Communications

Avalere Health · Full Time · 2 Weeks Ago

Avalere Health

🌎 United States 💵 $180K - $200K per year ⭐ 10+ yrs exp 💼 Support

Lead a portfolio of oncology accounts focusing on publications and medical affairs programmes to drive scientific value and commercial growth. Manage and develop a high-performing client services team while partnering with cross-functional units to deliver integrated solutions.

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Technical Support Consultant

Harris Computer · Full Time · 2 Weeks Ago

Harris Computer

🌎 India ⭐ 2-5 yrs exp 💼 Support

Provide high-level technical support to clients via telephone and internet to resolve complex product and system issues. Document problems and solutions to train lower-level support and collaborate with product development to improve design.

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